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August 2023 by Diane Pelland
The sales staff at Namco Swansea are the best. They always have the answers to our questions. They are friendly and knowledgeable. They have made this store so much better than it was years ago. They keep up their inventory and sell well made products. Absolutely love our pool and the Swansea Namco staff.
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August 2023 by Brenda Bianco
When you talk about customer service it is Jared who sets the bar. He is very professional, understanding and knowledgeable. He was helpful when we were looking for parts for our pool and the correct products to use and why. Jared is great!
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June 2023 by Noah Nowak
Started the season with a dark green pool full of algae and couldnt see anything in it. With the help of Aidan and Jared, I was able to clear it up quickly and effortlessly! They tested my water as needed and recommended next steps. They made the process too easy!
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June 2023 by Alicia Charpentier
Jared was incredibly helpful during my parents most recent trip. He informed them about tablets they could use which were slow release versus needing to add chemicals daily as they had for years. He was patient, knowledgeable, and incredibly helpful!
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June 2023 by Jean Claude Joseph Jr
It was a wonderful experience working with Namco in Swansea. Lisa and her staff went out of there way to be accomidating and helpful! They helped me put together a pump, even mechanically readujusting the pump, and filter with all the accesories
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June 2023 by Jonathan Carreiro (Jon)
I recently had the pleasure of working with Lisa from Namco Pools, and I must say that my experience was exceptional. Lisa was a true professional who went above and beyond to ensure that I received the best possible customer service.From the moment I first spoke with Lisa, I was impressed by her pleasant demeanor and attentive approach. She took the time to listen to my needs and concerns, and was able to provide me with knowledgeable and caring advice that helped me make informed decisions about my pool and hot tub.Lisa was always available to answer my questions and address any issues that arose, and she made sure that I was completely satisfied with the service I received. She truly went above and beyond to ensure that my pool and hot tub had everything they needed to function properly.Overall, I cannot say enough positive things about Lisa and the service she provided. She is a true asset to Namco Pools, and I would highly recommend her to anyone in need of exceptional customer service. Thank you, Lisa, for all of your hard work and dedication!
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June 2023 by Melinda Paquette
Lisa and Jared have been exceptional throughout the entire process of purchasing my pool. They helped me choose the right pool for me, helped me pick my package, and even walked me through the process of what type of heater they recommended. They communicated with my installer for my pool and water company to alleviate the extra work for me. I highly recommend this Namco location and these employees. Thank you so much for making this an exciting experience for me and my children!
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June 2023 by Melissa Dasilva
We just purchased a hot tube here from Lisa! We went in to test our pool water and left purchasing a hot tube! Lisa is great! We had lots of laughs with her and everything was so easy! We will be going to this location for all our pool and hot tub needs just to stop in to see Lisa!!!
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June 2023 by rxzbrry
Lisa .This is the way customers should be treated your a great person , respectful funny, helpful , you treat us like family.Maria + Al Botelho from New Bedford
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June 2023 by Jaimie P.
Bought my first jacuzzi tub last year. Starter chemicals are included with the purchase. They didn't have some of the supplies included, but compensated me by giving me some items for free and kept a list of items I was missing so I could come back a few days later to pick them up. It was hassle free and the staff was knowledgeable and answered all of my first time jacuzzi owner questions. Knocked a star off only because they don't have things I need in stock, possibly at no fault of their own, but room for improvement.
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May 2023 by Haley B.
I'd rate a zero if I could. I really hate to blame the people that work here and instead I believe that corporate dropped the ball but honestly, this was such a disaster that idk what to think. I purchased my pool over two months ago and have it sitting in boxes in my garage waiting for install, which is supposed to be tomorrow. I've taken time out of work to be here this week. I've hired an electrician to be here tomorrow. And I've hired a pool water delivery service to be here the day after to fill the pool. Unfortunately I received a call this afternoon telling me I have a new installer and I should reach out to them for a date, maybe sometime at the end of next month!!! Apparently the installer I have scheduled for tomorrow (Sardina) "quit" and namco "forgot" to call me sooner. When I spoke with customer service they could not have cared less. It's really sad to see how people are nowadays. No consideration, no empathy, just expect everything with nothing in return. Honestly, this is a nightmare scenario and I have to pay almost $3000 out of pocket now to have someone else come install my pool! The whole reason I went with namco was so I could finance the install!! I would not purchase from here again and would not recommend.
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May 2023 by Ermelinda Fiorentini
We highly recommend Namco Pools in Swansea. Lisa and Ashely are very knowledgable. They both addressed all our questions and concerns as we had some issues with our land being uneven. They both reassured us as promised as everything went well. Any questions or concerns, Lisa and Ashley are the must go to. Not only did they promised our above ground pool early but everything from the delivery up until the installation was perfection! Keep up the good work!
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April 2023 by ARLINDO ESCOBAR
I called them to install the Paul months later and they wanted to charge me $1000 more after I pull out the pool from them
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March 2023 by matthew medeiros
Had an issue with a salt converter but luckily Ashley was able to take care of it for me. She was great. Thank you for the help
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February 2023 by Christine Lacera
They are great company to work with very helpful. Ashley and Lisa did a great job helping us to decide what pool to get. Would recommend then to everyone.