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September 2023 by Vinny Furtado
I used to like Eastern Bank when they were a smaller bank, now they’ve gotten too big and treat you like another dollar sign. I took my Tuesday morning off to go to this branch at 9am to talk to a manager, and the teller rudely told me that the manager was in a meeting and she could try to help if I didn’t want to wait. After trying to help me she told me that I had to see the manager to solve my issue, and that the manager was going to be in a meeting until 1PM.I find the unprofessionalism and the lack of managerial availability unacceptable, and after being with them for over 15 years I have decided to switch banks and opened an account with Taunton Federal Credit Union where I was treated as their most important customer and with the professionalism I was hoping to get from Eastern Bank.
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September 2023 by Vicente F.
I used to like Eastern Bank when they were a smaller bank, now they've gotten too big and treat you like another dollar sign. I took my Tuesday morning off to go to this branch at 9am to talk to a manager, and the teller rudely told me that the manager was in a meeting and she could try to help if I didn't want to wait. After trying to help me she told me that I had to see the manager to solve my issue, and that the manager was going to be in a meeting until 1PM. I find the unprofessionalism and the lack of managerial availability unacceptable, and after being with them for over 15 years I have decided to switch banks and opened an account with Taunton Federal Credit Union where I was treated as their most important customer and with the professionalism I was hoping to get from Eastern Bank.
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July 2023 by Chris Wyman
Best bank I've had. Any fraud attempts and my card immediately gets locked and all you have to do is walk in for them to print you a new one.
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February 2021 by Joshua Saunders
Customer service is dreadful. I'm assuming it's better in-person, but dealing with a loan remotely is impossible.
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February 2021 by Dan Meehan
Horrible customer service. On hold for over an hour before I gave up. Take your banking elsewhere.
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September 2020 by Anastasia Sousa
I wish I could give this bank zero stars, hands down the worst mf bank I’ve ever used in my entire life. The employees are mostly rude, you can’t even call the bank directly; it’s some 800 number nonsense, and they are not helpful whatsoever.
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June 2020 by Luiz Porto
Be nice if update the business hrs Third time went to the branch and drive-thru teller are close and nobody answer calls on this branch Covid 19 can’t be excuse for a communication
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May 2020 by Roxanne Sayce
I have been a life long Eastern Bank customer, so when I moved to Rhode Island I was so disappointed to learn they had no branches here. No problem. I drive to Taunton. It's the wonderful employees that keep me a loyal customer ❤️
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September 2018 by trash.cøm Heh
Best bank around. They have great customer service. I highly recommend them for your banking needs!
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August 2017 by Stavroula Manoloulis
Great customer service. Everyone is very polite and every issie I've had they have taken great care of me. I would never go to another bank after the way I was delt with at some of the other competing companies. I'm very happy with Eastern.
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July 2017 by Tiffany Momma
Absolutely love this bank, the ladies are so polite, welcoming, and perfeshional.
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September 2016 by galaxy god
Absolutely love this bank, the ladies are so polite, welcoming, and perfeshional. ANY issues big or small is handled fast and efficiently with respect for me and my privacy. I won't bank any place else!
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October 2014 by Crystal Mitchell
I love this bank the Tellers are so pleasant and courteous. They are quick and efficient. I recommend anyone wanting an account to check them out. You will be glad you did.