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July 2024 by lynn lopez
Very satisfied. ATT LOWELL. I believe saws man was perfect. Helped me move my old phone to new one. Very quick. That’s the only nice thing I have to say about ATT. Thank you
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June 2024 by Michele Kelley
Derek in the Tewksbury Ma location was amazing! He asked if I needed help as soon as I came in, he was helping another new employee with the customer at the same time as helping me. He was on top of everything, answering all my questions and concerns . I had a new phone and set it up faster then ever in the past. Very happy with Derek
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June 2024 by Jennifer Resto
Horrible customer service…
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June 2024 by Amy Stacey-Daloia
Tewksbury, MA AT&T store is one of the best stores in brick/mortar stores. I found the manager so helpful- after disastrous 2 days with Asurian and trying to get cracked phone screen fixed, the store helped me with options- I need a fully functioning phone for work.
Derek took me through options, got my new phone set up quickly, and was super helpful.
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April 2024 by Ronaldo Martins
There's a big sign saying it opens at 10 am from Monday to Friday. but it's already 10:30 and the store is closed
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February 2024 by Douglas Washington
My visit at the store was outstanding and I was helped as soon as I got in the store. My issue was resolved in a very timely manner. ?
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February 2024 by Jorge lucas Bernardo
Very good service without expecting complete satisfaction
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January 2024 by Tatiane Jacobesn
I'm trying to talk to the store in Tewksbury where I have 4 lines and they are charging ridiculous amounts of money and they just hung up on me, terrible service unfortunately it's difficult to maintain this operator
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January 2024 by Linda Palladino
The two men working in this store were great, one helped me with the purchase of my new phone and the other entertained my very active grandson who is a very busy toddler. It was a huge help!
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January 2024 by douglas vinicius
on Thursday around 11 AM. I went to this store to ask some questions about the purchase I made in November. and was discounting different values. anyway. A guy looks Puerto Rican to me. He didn't let my wife and I explain. In 30 seconds he threw me and my wife out of the store screaming and swearing. We were very scared and there was no one else in the store, he was alone. We left without understanding anything and got into the car. he came after cursing and running after the car. We left scared and without reaction. I would like the owner to take a look at the cameras. and take some action.
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November 2023 by Brianna Plaza
I went to the Tewksbury location on Monday to do a trade in and upgrade my phone. Michael and Felipe were both extremely helpful even while the store was busy. There was aggressive old man that attempted to harass both employees and had to be escorted out.They were very professional to resolve the issue while the “customer” was swearing and being very rude.
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October 2023 by peter podlejski
All the guys were great, they all helped me make the transition from android to Apple. We spent the entire Monday afternoon together. They were able to address all my issues.
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September 2023 by Boris & Melanie Harizanov
Angelo was great. He gave exceptional service.
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March 2023 by Kayla Boyd
I went to the store today to have my phone unlocked. I hardly had to wait long at all before Michael was able to help. Very polite professional guy, quick, helpful and efficient! Every employee should be more like him! My phone was unlocked in no time! Thank you again Michael! Highly recommend him for future services or assistance!
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December 2022 by Adrian Gonzalez
The guy I talked to on the phone just now seemed so uninterested in helping me with my question and gave me the most barebone answer, like he didn't want to even be at work. I didn't get his name but y'all gotta make sure your employees speak with some enthusiasm on the phone.
