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January 2024 by Mary Ng
DISHONEST DEALER! DONT BUY YOUR NEW TOYOTA CAR HERE! The salesperson was NOT knowledgeable at all. They try all sorts of tricks to make you buy their vehicles. They quoted a price that is inconsistent to what they published and the offer a lousy price for trade-in. Worst experience ever. Go somewhere else and dont waste your time here. Totally waste my 1.5h here
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January 2024 by YuChien Hung
This was my first time buying from Toyota dealership , My salesman Brian Thoeung was the best. He was so knowledgeable, nice and very helpful. He even stay late at work to help me work on my documents , which shows his dedication. Thanks Brian for all your help! Overall a great experience at AutoFair Toyota of Tewksbury so far.
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January 2024 by Brenda De Miranda
I had a great experience at this Toyota location. The sales person who helped me was Alexa, and she provided me with a wonderful and reassuring experience during the stressful time of buying a car. The finance employee who helped me was Amir and he was truly amazing as well. Overall this location is amazing and it has an amazing team.
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November 2023 by Alex Norton
The service advisor Nick was professional and genuinely concerned with providing the best quality service possible. Time was taken to explain and ensure I understood all the work being done, as well as explain all of the recommended work and why it needed to be done. The service drive was clean and orderly and everyone there were kind and helpful.
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November 2023 by Sharon B.
Shopped for a new car here and everyone was nice except the GM who was a rude person. He spoke to me like I was a child and seems to have an issue with a woman who questions his authority. I believe his name was Mr. Short.Very disrespectful person and arrogant. I am curious if this is one of the dealers that Terry Taylor of Automotive Management Group out of Florida bought when he purchased AutoFair. Terry Taylor is a respectful businessman unlike Mr. Short and if he does own this dealer he should know about the GM here and how degrading he is to some people.
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November 2023 by Robert Phillips
The staff is friendly and attentive. Clean waiting room with coffee. The service takes a very long time for routine maintenance. I spent 2.5 hours here for a scheduled oil change and tire rotation on a Tuesday morning.
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October 2023 by Dawn Dimodana
Gabriella was very helpful with my purchase of my Rav4 Prime. Kept me notified as is arrival time. Explained paperwork well and showed me the tricks of the car. Gabriella is very nice to deal with great customer service.
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October 2023 by Big D 23
I have bought many cars in my days and by far this was my best experience from start to finish! My car salesman Germaine was great as well as the finance department! I would recommend to any and everyone!
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October 2023 by Sandra Zelaya
Excellent service, if you need a car, I recommend the best financing. If you have any questions, look for the seller Mariano Pimentel, he will help you with your purchase. I am happy with my new acquisition!!!
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October 2023 by Sean Rogers
I walked into AutoFair Toyota of Tewksbury and was directed over to Mariano's desk. I told him that I have been leasing for over 12 years with Toyota and would like to lease again. Mariano was very friendly and knowledgeable. We where able to make an agreement on leasing a 2024 Toyota Tundra SR5. I picked up my new vehicle the following week. The financial department were very friendly and eager to help. Between the sales department and the finance department it was a very seamless experience. I would highly recommend seeing Mariano over at AutoFair Toyota of Tewksbury.
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October 2023 by Emmie Martin
Mackenzie is the best. She listens to your concerns and takes great care in noting all your requests. She does a thorough job going over all your service maintenance and what needs to be done and/or what you want to have done. She is great skilled at prioritizing the financial needs of your car service vs what could be put off a little longer for your next routine maintenance.SHES AWESOME! SHE PERSONABLE!I love working with her.⭐️⭐️⭐️⭐️⭐️
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September 2023 by susan fallon
Needed to have a few services done on my RAV4 hybrid . David was more than attentive to the issues the vehicle was experiencing and maintenance that was needed.Was able to within a few minutes of arrival to have Jeff the mechanic service employee drive along with me to point out the noise I was hearing. He immediately new the problem.Everything was handled very professionally. I am so happy with the end result. The excellent service made my 5 year old car feel brand new! Thank you David and Toyota service department!
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September 2023 by Erin Pestana
David D. took great care of me. He explained everything and advised me of the rough estimate for the total cost of repairs needed. He was friendly and very kind. For everything I had done the wait time wasn't bad at all. Thank you David for your service.
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September 2023 by Jessica Suero
Review about Mackenzie, the help desk at Toyota:"I had an amazing experience with Mackenzie at the Toyota in Tewksbury. She was incredibly polite and understanding of my situation, knowing that I couldn't wait long for my service because I had my twins with me. Mackenzie not only took my request seriously but also ensured that I was out exactly at the time she promised. Her exceptional customer service made my day much easier. Thank you, Mackenzie, for going above and beyond to assist me!"
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September 2023 by Liv F.
Ive had an of and on experience at this autofair but the assistant service manager Mackenize has made my whole experience amazing. She's been super helpful and understanding and has tried to go out of her way to make sure I feel heard and that I get the best treatment. Thank you Thank you Thank you!!!!!!!!!!
