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March 2024 by Jason P.
If you like using a drive up atm this bank IS NOT FOR YOU. The atm is down more than it ever works. It's been addressed to local managers and corporate for the last 10+ years all while falling on deaf ears
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January 2024 by Tim L.
Great hours, Local Branches, and fully staffed pleasant employees!!! Some ATM locations are not functioning properly though!
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May 2023 by Ed Blanchette
So I don’t get it my wife has an account and she give me money and card to go put cash in and atm is down so I go inside write down account number and amount. Now the teller wants my ID and I hand it to her and now she wants me to write down my social security number???? What’s wrong with this picture and how do I know if it get tossed out in trash .l will never give my information out to anybody and will never do business with td bank. Had a personal loan with td bank and that was always a problem going into the bank to pay for loan . Sooooo done!
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April 2023 by Jessica T.
Great bank and personal service! Love the old pre revolution house as well My son is a coin collector and this one of his favorite banks.
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April 2023 by Google user
So I don’t get it my wife has an account and she give me money and card to go put cash in and atm is down so I go inside write down account number and amount. Now the teller wants my ID and I hand it to her and now she wants me to write down my social security number???? What’s wrong with this picture and how do I know if it get tossed out in trash .l will never give my information out to anybody and will never do business with td bank. Had a personal loan with td bank and that was always a problem going into the bank to pay for loan . Sooooo done!
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November 2021 by felicia timpe
This bank has the most incompetent ignorant staff I’ve ever met in my life. I am not the only person to say this about this I have family members that have this bank and they agree. They won’t even go to this branch they choose to go to Tewksbury because Billerica is awful. And many times I have dealt with Cheryl who has been completely rude to someone with a very large amount in their bank. I wish I never signed up with this bank, And as of now I am taking all of my money out and going somewhere else. Choose another bank do not bother with this one. They charge you fees even though they tell you that they won’t. They are extremely helpless when it comes to getting money out of your accounts transferring money etc.
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August 2020 by Chris Durkee
When my debit card was skimmed a year or so ago the teller at this location was extremely helpful in freezing and protecting my account, as well as explaining to me how to contest the fraudulent charges. I ended up getting all my money back in the end, and they really helped me out in a moment of panic.
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June 2020 by CJ D
Phone doesn’t work. Just keeps ringing
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September 2019 by Candace T.
This is the most unprofessional bank branch I have ever experienced in my life! I was using the drive-thru lane, and I could only see one teller working on my transaction. I waited a considerable amount of time, and the teller took on other people's transactions from the other lane. Finally, I went in the bank, upset that the others were being helped before me. They claimed that two tellers were working at the window. I never saw a second teller (if there was one) due to the glare of the glass in the window. They had communicated to the whole bank--workers and customers--that I have driven off and was coming in the bank. Everyone was staring at me and laughing. When I told them I could see only one teller, that the glass had a glare, a teller said, "Is that our fault?" When I complained to a manager about the matter (without retelling what is above), she also said, "Is that our fault?" Who trained these people? I have never been treated so cruelly and unprofessionally in a bank in my entire life. Other branches of TD bank have been very good, but if the upper management doesn't take this situation seriously, I am closing my account.
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May 2019 by Chris S
Welcome to Fee Central. Slip up once !! Just once, Watch your back.... TD Bank will hit you with a Fee from the Left & the Right ! Don't mess with TD Bank ! They will make you pay the ultimate fee... You've been warned.
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March 2019 by Kassidy Gray
Ashley literally just wasted 20 minutes of my grammas and I time. She has a hard time standing and we stood there for 20 minutes because she didn't know the difference between depositing a check and cashing a check