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July 2022 by bruce n
Great new car. friendly service. However, they where hour and half late delivering car. We returned car exactly 24 hours later. No one was there to collect car upon returning. Charged $170 more for what was there fault. $376 for Mini Cooper for one day is already too much. Bad experience
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September 2021 by Samantha Henderek
It was a great experience convenient and close to the ferry jeep we rented was very clean and so much fun
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August 2021 by Martha Smith
Horrible service, I was clearly an inconvenience, and given attitude I didn’t need while enjoying a lovely vacation! Word of advice, apparently you should not book on their website and call ahead, to avoid experiencing a disgustingly rude attitude. I walked away, couldn’t stand the thought of supporting such a terrible business.
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October 2020 by Graham Long
Our US Census team arrived on Martha's Vineyard and needed to complete census surveys at homes all over the island in just a couple weeks. When we looked at the alternatives, we found A-A Island Auto Rental to be the best and most helpful. Chris & Bryan in Oak Bluffs set us up with Kia Rio's, which were perfect for the small roads, many unpaved, on Martha's Vineyard. The rental process was quick, efficient and courteous. Best of all, they were flexible with our unpredictable schedules. I would highly recommend them! Thanks guys, and we'll see you again in 2030 (but probably sooner too)!
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October 2020 by Victoria T
We arrived on the island later in the day and were only staying for a few hours. After the sticker shock of renting mopeds,($125 each!) $99 to rent a car was a deal! In and out in 10 minutes and driving around the island. Great experience with A-A.
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June 2020 by Carol Ann
I booked the rental online. The picture online was accurate. Short walk from the ferry. Walked in they had our reservation. She helped with questions and things I asked of her. My kids and I had the BEST TIME! Return was easy; after closing. The JEEP WAS AMAZING
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November 2019 by leslie trotter
Wonderful service, great vehicle! Thank you, Chris!!
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August 2019 by Desiree G.
My boyfriend and I came on his family's annual trip to Martha's Vineyard by train/ferry so we did not have our own car. We a rented Jeep Wrangler from the Vineyard Haven location. Though the price for a day was inflated it was worth it to explore the entire island with the top down and wind blowing in our faces. And when you think about the price to get your car on the island I think it was totally worth it. The Jeep was brand new, clean and ran well. In addition, the staff was super friendly and accommodating. We originally only rented the Jeep for 8 hours but called halfway through the day to extend the rental for 24 hours. It was no issue. They even reminded us to fill up the gas when we returned it at 3/4 tank so we could avoid the fee. I would definitely recommend renting a car here!
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July 2019 by Dawn M.
This was the worst customer experience I've ever had. Rented a vehicle for 4 full days at an inflated rate ( which I agreed to) then was charged for extra time because I returned the vehicle a few hour late on the last day. I was told specifically that I would not be charged as long as I returned the car that night. Looked at my CC statement and they charged me. This is what happens when you give a company like this your CC. I should have known what kind of place this was when the women I spoke with told me the owner had JUST increased the rate right before I arrived for the 4th of July week. Tried to resolve my dispute over the phone. The person I spoke with said I should have read my contract and then put me on hold. DON'T USE THIS COMPANY AND NEVER GIVE THEM YOUR CREDIT CARD NUMBER.
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July 2019 by Sarah W
$200/day plus tax Jeep Sahara 4 door
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June 2019 by Jim DeCoste
Very nice. Reasonable prices and great cars!
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May 2019 by Beth C.
Very convenient about 5 minute walk from ferry. Fast service and brand new Jeep for the day. Easy return as well. We will rent from here again if needed.
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May 2019 by Neal Bland
Great device. Great vehicle. Had a blast. Thanks for all the help and hints.
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October 2018 by Val Ramos
We where in & out of there with a great car in < 10 minutes, no reservation!
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September 2018 by Lori W.
We were thrilled with the ease of rentIng and the choice of cars. We chose a red convertible Mini Cooper. Jim, the owner, was very detailed in explaining the use of the car and the importance of using Premium gasoline as a previous renter decided to mess with the required system and use regular unleaded. Vanessa handled our contract and she showed us how to use the scan code for details about the Island. We were also staying within a 2 minute walk of our little Air BNB and asked if we could park the car in their lot since we did not have anywhere to park. Jim told us we could park in their lot as long as we put one of the orange cones in front of the car after we parked. Some people complain about not wanting to pay a full day price for keeping it longer and then proceed to give one star. That is like asking if you can have another entree for free at a restaurant or adding another shot of vodka to your drink because you think you deserve it without paying. Grow up. This is a business and they have operating costs. I have no relationship with this company but wanted to get my comments stated. Excellent cars, in great condition and we would definitely rent from A-A Island Auto Rental again.
