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August 2023 by John Polanowicz
Ron provided really incredible customer support - we were trying to figure out options on MV for the Beach Road Weekend and he was a tremendous help. Very personable and a great asset to Hertz on MV! 10/10
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August 2023 by Edwin H
Quick, easy and a fair price even though others were surcharging due to demand. I would definitely use them again. The car was great and really capped off the trip.
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April 2019 by Alicia W.
I had called the day before to ask if a car would be available the next day this past Easter weekend. I was about to reserve online (which I wish I did) but was told that it should be fine and to call the next day and let them know which ferry I would be on and they would be ready for me. I regret not making the online reservation and merely going by the word of the representative I spoke to. I followed their instructions and called them while boarding the ferry to let them know what time I would be arriving in vineyard haven. Once I arrived, all I found was an "empty booth." I called multiple times and left a message and no one ever showed up or returned my calls so I had to go with uber. I would like to try Hertz again if I return being that they are open the latest (8pm) - but it will be hard to deal with this scenario again or to leave a message on a number listed on the door that doesn't appear to be routed to an actual "on call cell phone" that someone will pick up. To say the least, I was disappointed and was looking forward to exploring the island with a rent a car. I will likely just bring my own car next time.
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September 2018 by Swati Gupta
They left the counter and did not pick up the call for a long time. I understand it was the long weekend and there was a shortage of cars, but one should mention where the person at the counter is and give an estimated time when cars will arrive.
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September 2018 by Stephen H.
My girlfriend and I decided to rent a car at the last minute called another place that was close to our hotel they were extremely rude Called hertz in vineyard haven and spoke with John on the phone .. very prompt and courteous quoted us a very fair price for simple transportation when we got to the place Ron was there and he upgraded us to a brand new Jeep !! A great experience !! Highly recommend
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August 2018 by Diana G.
This place is so small that if you blink, you'll miss it. It is located right in front of the vineyard haven ferry. We had booked a car in vineyard haven and accidentally went to the wrong location. The staff member was nice enough to accommodate us and rent us the car from his location. They have a handful of cars available at this small lot. Since the place is small, you won't run into the long lines you would at a bigger location. Our car had not been cleaned yet, but we didn't mind since we weren't expected. On return, there's a drop box for the keys if the staff member is not there. Just make sure to park in hertz's side of the parking lot.
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September 2017 by Brady Hoover
Had a great expeirence at this Hertz. Couple quick questions and we were on our way quickly.
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June 2017 by Donna Marie Horse Grant
Car rental next to ferry and shopping and chamber of commerce and Main Street
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September 2016 by John S.
Simple. I got off the ferry, and I got a car. 15 minute process. I walked up without a reservation (on a holiday weekend), got a car, and had a pleasant experience. I was reading reviews elsewhere and people were saying it was a mess, chaos, and a bad/shady experience. Lower your expectations people. It's a shack on an island, and they give you a car. Use your AAA for a 10% discount, too.
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August 2016 by Ann Marie Korzen
Don't forget to fill up tank! We only used a quarter of a tank and we were charged $64.00.
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July 2015 by Jennifer F
Nice people working here - especially if you have Hertz status. It's a small lot and you might have to wait for an attendant to come back since they deliver cars.
