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November 2023 by Carl Gustafson
Great service team staff and committed to providing the best service possible. I bought tires and had my mileage oil change service at Townsend Ford. Extremely competitive pricing on the tires and I decided to keep all my service needs in one place with Townsend Ford.
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November 2023 by Terry Molloy
Robyn is the best. I just bought a Ford Maverick and it's worth the drive. BTW I'm getting almost 50 mpg average. One 24 mile trip an Astonishing 68 mpg. This has been way above EPA estimates.
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October 2023 by Geoffrey Allen
An incredible experience. After visiting many other area dealerships, Townsend Ford was a breath of fresh air. No pressure, fair price, and worked to find the vehicle I wanted. Would definitely recommend to others.
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October 2023 by Tom Wilson
I purchased my F150 from Townsend ford in 2018 and have had good luck with it through the years. I have used Townsend Ford to take of my truck and have always had a great experience. The service department is very professional and easy to work with. The service is always done to my expectations.
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October 2023 by Urielnegron1 Negron
Went to get a recall on back up camera and now the rest of them don't work properly can someone please explain why
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September 2023 by Chris
I had the pleasure of working with Stephanie and Maliq at the Townsend Ford dealership, and I must say it was an amazing experience from start to finish. Stephanie and Maliq were incredibly professional, attentive, and accommodating throughout the entire process. Maliq made the transaction smooth and hassle-free, and his expertise was evident as he guided me through every step. I truly appreciate their exceptional customer service and would highly recommend them to anyone looking for a seamless car-buying experience. Thank you, Stephanie and Maliq, for going above and beyond!Additional Note: Townsend Ford did not charge any “market adjustment” like other dealerships and charged less than any dealer i’ve seen when it come to document fees.
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August 2023 by Jeff Fanion
I was told that the lines in my transmission needed to be replaced due to leaking fluid. This was an approximate $1,200 repair. After that was fixed they said it would now move forward buy reverse would not work and the estimated repair was $7,000. When I chose not to replace it I was rudely rushed into picking up the vehicle while figuring out finances. I feel they were attempting to get more money out of me than needed. I will NEVER do any business with them again.
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August 2023 by David Bunten
Honest, no-hassle dealership. A pleasure to do business with! I reserved a 2023 Ford Maverick, and when it was time to sign the paperwork for the delivery, there was no dealership mark-up. I was able to order a couple of accessories which arrived and were installed before I signed. I would 100% buy another vehicle through Townsend Ford!
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August 2023 by Laura Harrington
Edit: I love my sales support however I’ve been let down repeatedly by the service department. Again I had infotainment/computer system problems . I was told it was fixed but within 2 min in the parking lot it was clear it was NOT. This was NOT the first time this happened. They said they found several codes on diagnostics and obviously messed up application so even though I told them i could not leave it I was told it wasn’t operable. It drove fine when I brought it in. They found me a car. They had it for days. Even though the screens and voice command STILL didn’t work I left with it. I called the service manager. Left voicemail. Never heard back. I have a safety Recall outstanding and am leery having them handle it because I will not be able to tell if it is in fact fixed when I pick it up.Sadly not many Ford dealers around. It has a great warranty but I can’t find a service department to match.2021 Update: I got in an accident at the Cape on Memorial Day 2021. As my got-to dealer Townsend Ford helped me through this hard time by #1 helping me get a reasonable rental in town and #2 working with my insurance on value and #3 finding me the replacement I needed and getting it on the road. This is a long term relationship for me. I really appreciate Jack Crory and Gary Pearce . Four years ago I wrote the following: “Have been a customer of this dealership for many years. Have owned from F150 to C-Max. Purchased my last 2 vehicles from Jack Crory. I continue to return because he is very personally invested in the relationship and because both he and the service department are responsive to my every concern. My last 2 vehicles have been hybrids. Ford Fusion SE Hybrid 2011 that I just traded in for a CMax Hybrid about 2 mo ago. I found both cars exceptional. The reliability has been outstanding. The gas mileage is enviable for all my friends and family. I do not know why Ford hasn't done a better job marketing them.”
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August 2023 by Deven Heiderscheidt
Townsend Ford is highly reliable and knowledgeable. They provided an excellent car-buying experience. I recommend them.
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July 2023 by Dan Flood
The team at Townsend Ford was awesome! They made the whole process simple and kept me informed on my order every step of the way. The service was better than I expected. Robyn, my sales rep was absolutely the best. She gets 6 stars out of 5 hands down! I highly recommend Townsend Ford to anyone looking for a Ford. I bought a Bronco and for me the process was smoother than expected. I have friends in other states that ordered a Bronco the same day I did, and their experiences were not good. Townsend Ford is a shining example of what a dealership should strive for! Ask for Robyn and tell her Dan sent you ?
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June 2023 by Lisa Andrzejewski
Thank you Townsend Ford for my suv .. Thank you for the fantastic service and thank you Jack C and Tyler!Been buying my cars from Townsend Ford for over 20 years ! The best service and service department is amazing! Thank you love my new SuvLisa A
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June 2023 by John Schulte
Great experience purchasing a new F-150 from Bradley at Townsend Ford. All questions answered and they guided me through the process of registering the car in New Hampshire. Communication was excellent, paperwork went smoothly and I never felt pressured to "buy today". In fact, it took about a week to do some comparison shopping and Bradley was in touch during that time but in no way pushy or aggressive to try to speed up my decision process. Highly recommend Townsend.. and Bradley, to anyone interested in a Ford.
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June 2023 by Peter Braudis
Sales department might be good but the service department sucks at there job. Couldn't even put the right amount of fluid in my transmission after they "fixed it". Not even a month after the second time they fixed it I was left stranded again. I wouldn't recommend them to even do an oil change
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May 2023 by Dave Froburg
Pleasant experience from the first time I walked through the door, to the purchase, to picking up my new Ford truck. Any issues were handled swiftly and honestly.
