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December 2023 by Eric Huth
Emma was a blessing. Walked me through the whole photo to photo magnet process5 stars
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November 2023 by Mike O'Brien
Just called for inquiry on my prescription and the lady was VERY rude and wouldn't let me talk. Before I could able to ask a question and she hung up on me.
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October 2023 by Michael Legere
Broke a bottle of my insulin and needed it replaced immediately because they don't give me any extras. Used their app to order it, and was told that it would be ready by 2:00 p.m. at 8:00 a.m. I got to the store where they told me that they had no orders for me. I was then told that the order had been canceled and that they would have to check with my insurance company before I could get a replacement. This is the fourth time something like this has happened with them. I recommend that you DO NOT use their app because the app and the actual humans beings inside the pharmacy do not communicate with each other. And then when you go up to the counter, one out of five people is helpful.
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October 2023 by Georgie Johnston-Manby
I am disgusted by the treatment from a woman in the pharmacy today. I called because of a problem with transferring a prescription, and not only did she not answer a single one of my very basic questions, but she hung up on me mid-sentence. Initially, she was pleasant, but as soon as I mentioned what prescription I needed help with, she was hostile. I called back as I wanted to give her the benefit of the doubt but was left on hold indefinitely. As much as I would like to say it was a mistake, there really isn't an excuse for treating people like that. I should also note that this phone call lasted at most 5 minutes, in which she neglected to explain anything. I've never had a bad experience here in the past, and the staff are always lovely, so I'm wondering what happened in this situation.
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July 2023 by Colleen McGoldrick
Went to the pharmacy at 1:22PM to grab a prescription. I walked up to the counter that had 5 employees behind it, said hello, and had the screen lowered in my face. Zero acknowledgement, no "hey sorry we're closed for lunch" nothing. Looked me dead in the eye and just hit the button to lower the screen. Honestly the rudest pharmacy I've ever encountered. I work in a Drs office and have never been treated as a burdenUPDATE: I called corporate (I'm not a Karen, but I took time out of my own lunch break to get this Rx)- Hillary is FANTASTIC. She apologized on CVS's behalf many times, completely understood where I was coming from, and directed all of my complaints to the correct department. She is honestly so great, I hope everyone who calls the corporate line gets her. PLEASE GIVE HER A RAISE CVS
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July 2023 by Amy Waters
Terrible customer service, they keep you waiting in the drive thru line while they stood there. Offered no apologies after getting to window and being kept for so long when I was the only customer. Dissatisfied. Only using them because insurance. I’d be long gone be now
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May 2023 by Andrea Smith
I love going here! The staff are friendly and helpful. Things are also easy to find.
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April 2023 by Carla Barnicle
I called about my prescription I've been waiting almost two weeks for. This is exactly how that conversation went: Pharmacy, "This medication has been on backorder since October!" I asked if any other CVS has any in stock even if it had to be filled in lower mg tablets? Pharmacy, "NO! ALL CVS Stores do not have ANY in stock!" I asked if perhaps they had any alternatives? Pharmacy, "I repeat NO CVS Pharmacies have this medication or an alternative! Period!" I thanked her and said I will have my doctor remove the script from CVS altogether! Pharmacy, "That would be wonderful, goodbye!!!" (CVS Uxbridge, Ma)Unbelievably inconsiderate, rude, ungrateful and have zero compassion. I'm sorry if you don't like your job go work someplace else; your a poor representation of the Companies mission statement. We need to all stand together to bring about change especially after the "great reset"!
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April 2023 by ECR Com
Customer service isn't that great. They don't tell you when the prescription is ready for pickup.
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February 2023 by Gary C.
Recently moved to Uxbridge. We used CVS exclusively at our previous home, maybe we got spoiled with service we received there. We were happy to have a CVS not far from our new home until we have had to deal with them. Prescriptions are often not ready when they say they will be. Often out of needed prescriptions. Staff in the pharmacy at least is less than welcoming
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February 2023 by Wayne Cournoyer
Waited for over an hour nobody answered . Called corporate and they put me through . When the pharmacist answered we told her we were on the phone it was our problem . So rude and unproffeional . No manager to talk to . With all the complaints ive read . How to these people keep ther jobs and why is this store allowed to continue . I really wonder how these rude people act on the outside because if they acted like that they would be in a world of total direspect . Good luck you ignorant prople
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January 2023 by Grace E.
I have been waiting for the pharmacy to pick up for 30minutes just to transfer a prescription. I have never had to wait more than 5 minutes for another other cvs pharmacies to answer. This location has horrible customer service.
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January 2023 by Laura D.
This place sucks. The people are rude, there's nobody ever able to help you. Don't support this location
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January 2023 by W P
Great place for prescriptions. Or any medical needs or personal care. Best if you purchase sale items and definitely download the CVS app for more savings.
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January 2023 by Sam Powers
Unless the night male pharmacy tech(not sure his name but has been there for years) rings your medication through, then you're screwed. He is the only one I trust there. Also, their ears and lips must be broken because they don't know how to notify you of changes/problems with refills.
