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December 2025 by Trish Hill
Spoke with Kai regarding a billing issue which was addressed and sent additional information to her Mgr Max so that they can correct issue. Kai was extremely pleasant and contacted her mgr to get issue resolved.
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December 2025 by John Morane
Dan was a professional and very kind . He showed us around the facility and helped me meet my needs tonight!
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December 2025 by Meli G
Ashton and Dan were amazing & very helpful with finding the best unit for me! Very nice, clean facility & conveniently accessible! Thanks again!
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December 2025 by amy weaver
Today I went to check out my storage unit that I purchased online. Upon entering I was greeted by Ashton. He was extremely helpful with everything. He was kind & curtious. I had a great time talking with him. Also .. the place was super clean and spacious. I know my wife & I will be happy in knowing our stuff is safe here.
Kevin
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December 2025 by Sharon S.
Met with Ashton today. He was extremely helpful with transferring our unit and new pricing.
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November 2025 by Barbara Jones
Dan and Ashton were amazing! I came with my mother to help her move stuff around her storage unit and Dan and Ashton were very friendly and the facility was spotless. Thank You!
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November 2025 by Chloe Tierney
My partner and I came into extra space storage but now it’s called secure space they switched I guess but there were some issues with my account. Just simple things and this guy from Philly was absolutely amazing and figured everything all out the system messed up and he fixed what needed to be fixing. Everything turned out perfect and he was nothing but kind and worked quickly with us.
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November 2025 by Safat Islam
I’m sorry but I cannot give this location a favorable rating in good conscience. I rented a unit from this location while it was still “ExtraSpace Storage” and assumed that everything would be good to go- as I’ve had many units with ES in the past and have had nothing but great experiences. However, I was in for a terrible surprise.
The night I went to store my belongings, I was flabbergasted as I could not find my unit- it was nowhere to be found. I checked the maps and still no success. I attempted to call the management company but was met with phone silence. It was only when I called the ExtraSpace location in Wakefield (excellent location, btw!) that I learned that ExtraSpace had sold this location to a new company. It would have been nice to know this beforehand.
Finally, with the help of a very helpful staff member at the Wakefield location (see the common theme here?) I was able to track down someone from the “new” company who told me that it would cost extra to store my belongings in the unit I chose, because I could not find the previous unit assigned to me on the map? Okay, thanks for the help.
My experience with the new company “SecureSpace” has been nothing but horrendous, as they’ve provided no communication and/or guidance, and do not understand the meaning of customer service. If I had known this location was poorly mapped/organized and being taken over by a incompetent company, I would have ran (not walked) the other way. I plan to obtain my things as quickly as possible and end my membership with SecureSpace. I only hope that I am not retaliated against for sharing the truth with you- something that I fear could certainly be the case with this shady organization.
Don’t say I didn’t warn you as this serves as just that.
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November 2025 by Michael Comeau
Great space. Clean. Great customer service
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October 2025 by Pasquale
Facility is well run and super clean. Sharon behind the desk is fantastic. Knowledgeable and very helpful.
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October 2025 by Clare Jessey
I recently took advantage of a storage sale and decided to rent a small unit to supplement our studio apartment. We have a few bulky seasonal items, like our big Christmas tree and backpacking gear, that take up awkward space in our closet, so the extra storage made sense.
When I arrived at the facility, I was greeted by Sharon. She quickly impressed me by offering a slightly better deal than the one I had reserved online. She efficiently showed me the available units, helped me choose the right one, and clearly laid out all the details by writing down my unit number and gate code.
Sandra’s customer service was fantastic, she was friendly, direct, and respectful of my time. Since I had rented a Zipcar to get there, speed was a top priority for me, and she managed to make the whole experience feel both personal and efficient. I left feeling very welcome and confident about my decision to store with them!
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October 2025 by Debbie Ebert
Sharon is amazing! Very helpful, flexible and worked with me. Always has a smile and is very friendly and professional!!
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October 2025 by Dee A
Sharon was amazing helped us getting my sister a storage unit here . I currently have one with my fiancé and have loved it ! Thank you Sharon !
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October 2025 by Oscar Vega
This facility is really clean, organized and didn’t try to upsell anything which I appreciated. Staff is really friendly and helpful. As for Brian at the front desk!
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October 2025 by Karyn Sweeney
We just closed our unit after having one for several years there. The facility is clean and well maintained. Kudos to Brian and Sharon! They are some of the nicest people and a pleasure to do business with . Highly recommend this location - Audubon Street in Wakefield
