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June 2023 by David Mangan
Honest, upright and a heart of gold. Their customer service skills are wonderful.
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April 2023 by S Han
Awful customer service. Will not return nor recommend.
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March 2023 by Don M.
Wonderful service. Good prices. A big fan every time we needed them1
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February 2023 by Curtis Armstrong
The owner (Richard) was very rude; unfriendly & unhelpful. He would not fix a simple link in my chain that needed repair and finally told me that if he does repair, I assume all liability, not him. I took it to another jeweler and they fixed it with no issues at all. There are better options everywhere.
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August 2021 by Bonnie Lassell
Did a fine job fixing a broken chain and altering an earring into a pendant. Sold me a nice silver chain to go with the pendant.
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August 2021 by Teddy T.
I went in a while back to get a slightly cracked link on my chain repaired and the owner said he'd rather not touch it...HUH? Maybe he could not handle this type of repair? When I asked if he could recommend a jeweler who could fix it, he replied no and he'd only do it if I assumed all the risk...WHAT? He was very rude and unhelpful. I went directly to another jewelry shop in the next town over (Melrose) and they literally fixed it in one day. They also advised it was a fairly common problem with heavier gold chains. There are better jewelry repair shops with better customer service and better jewelers behind the counter out there. Avoid this place to save yourself some time and hassles.
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August 2021 by Billy F.
I went in a while back to get a slightly cracked link on my chain repaired and the owner said he'd rather not touch it...HUH? Maybe he could not handle this type of repair? When I asked if he could recommend a jeweler who could fix it, he replied no and he'd only do it if I assumed all the risk...WHAT? He was very rude and unhelpful. I went directly to another jewelry shop in the next town over (Melrose) and they literally fixed it in one day. They also advised it was a fairly common problem with heavier gold chains. There are better jewelry repair shops with better customer service and better jewelers behind the counter out there. Avoid this place to save yourself some time and hassles.
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July 2021 by Cristina Van Nostrand
Overcharged only for them to ruin two ring settings due to their complete and utter incompetence in both jewelry repair and communication. Do not let these people touch your jewelry.
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December 2020 by John M.
I've been doing business with Wakefield Jewlers for 25 years! They are personable and knowledgeable. Service is second to none. I will never go anywhere else as long as they are open.
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September 2020 by John Surabian
Had a fantastic experience at Wakefield Jewelers This husband and wife team are wonderful. Highly recommended
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August 2020 by Amelia H.
I dropped off a ring of mine that had a crack in it. They did a fantastic job, and even after only being there once, the woman recognized me immediately when I walked in. They are just so nice and my ring looks better than it did when it was new!
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June 2020 by Spy g.
I strongly suggest that you make sure you have a diamond plot; map of inclusions before leaving your diamond here. Then there will be proof if you are presented with a different diamond than the one that was dropped off.
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February 2020 by Devon C.
Such nice owners and they take good care of your jewelry. Very trustworthy shop! Highly recommend!
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January 2020 by Lauren Curley
Purchased an ebony and ivory bangle bracelet from the Wakefield Jewelers display case at the Cambridge Antique Market. Was assured the materials as described were genuine. A friend, GIA certification holder, questions the veracity of the claim. Formal appraisal being done. Sad.
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January 2020 by Thomas Esper
Had my wrist watch band changed. The work was done in 2 minutes, and they didn’t even charge me. Store had some beautiful jewelry as well. I Will definitely go back. Super nice people too, highly recommended.
