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May 2023 by Wenda A.
Today I went into the store all was well until I was being followed around the store. (the only black person) at first I was like it's just me, than he proceeded to act like he was looking for an item underneath folding clothe. so I walked away and he is following me still so asked him why is he following me no response!! I don't have a bag purse to put items in to say I was stealing why did he target me out of the other people in the store? because I'm black i was very uncomfortable and sick I've never in my 37 years of living experience something like this because of my skin color. the manager was zero help NiCK needs more support on how to Handle issues, only because after I explained he told me I need to wait so he could help someone else. I was upset because I just told him I'm being followed around his store like I am a criminal this is ashamed, racism is very much still alive sad that it had to be at OLDNAVY in Walpole Providence Highway. never had an issue there never this makes me sick!
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January 2023 by Manal Alhamidi
AmyShe deserves all the appreciation and respect, she is cheerful, energetic, helps customers wonderfully, loves her job, and brings life to this branch
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September 2022 by Norreida Reyes
I think the only reason to review a clothing store is to highlight the service and this was hands down one of the best places I've been when it comes to quality service! The staff was knowledgeable and friendly and lighthearted. Will definitely be back!
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June 2022 by Jackie P.
Oh my god...what happened to this store!! It used to be a great old navy. It looks AWFUL. I know everyone has inventory issues but as someone in the industry, this store needs a LOT of help corporate.
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December 2021 by Amy P.
I will never forget. But years ago, I was followed into the dressing room by a man. I noticed him following me around the store but I thought it was a coincidence, until I went into the dressing room and immediately felt uneasy so instead of trying anything on I opened my dressing room door to leave. The man was standing right outside my dressing room door. I immediately left, and as I was leaving I told the 3 cashiers that were there that a man just followed me into the dressing room. They collectively got quiet and then said 'okay?' And I left. I was so f****** disappointed w the way they handled the situation. TEACH YOUR EMPLOYEES OLD NAVY. ILL NEVER RETURN TO THIS LOCATION.
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November 2021 by Christine Khoury
Went in today and the young male that worked at the costumer service desk had a terrible attitude.
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October 2021 by Jason
Good prices, decent selection, good store if your looking for something casual to wear around the house
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September 2021 by michelle morgan
A little disappointed that I returned a pair of pants that I bought right before you opened dressing rooms. The pants were too big. Apparently they were discontinued (2017 model), I paid $36.99 for them and I only received $1.97 credit. I am on disability and don't leave the house much, especially with the spike in COVID. It was a great loss of money!!!
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September 2021 by heidi tucker
Went in to buy 4 pairs of tan pants. Very limited selection. Found 3 pairs. Ordered another online!Staff was friendly & helpful. Charging rooms were monitored and clean.
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July 2021 by Hillary Browne
Love the workout gear they have right now!
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June 2021 by Yairah Shalhevet
Very clean and well stocked with inventory & staffed with reasonably conscientious staff. Displays are kept orderly so it's easy to find what you're looking for. What a concept!
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June 2021 by Olivia D'Angio
The cashier Brianna was extremely rude and monotone when we were trying to return items. We walked in and gave our items to another cashier and then realized we left the card in the car, and when we came back the other cashier told us Brianna would be helping us. She acted annoyed and blamed us for her own confusion when she charged us for one of the items we were trying to return. We were as polite as possible and understanding and she shamed us for “not making it clear” whether it was a purchase or return, when we did. Very frustrated with her behavior.
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May 2021 by Gigi Greer
Store was almost empty with merchandise.
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April 2021 by Tatianna L.
Wasn't sure if I was going to share my experience but I think it's important that I do. Last month (late March) I visited this old navy for a couple white t shirts or whatever. I was about halfway through my pregnancy and was looking for some looser fitting shirts for myself. Not even minutes of me walking into the store I noticed employees suddenly began stocking whatever area of the store I stepped foot in. Having been a black woman my whole life, being followed in stores is something that's easy for me to notice. It's not subtle. It's not new. What also disturbed me was that though I was followed, no one spoke up and asked me if I needed help finding anything. They just watched me shop. Just a black woman, newly 5 months pregnant wearing a snug t shirt and holding a tiny purse. I'm sharing this because it's 2021 now and racism is something that is still so prevalent in our world. This shouldn't be. I think the employees (who were all white) should undergo some sort of racial sensitivity training to make sure something like this doesn't happen again. I'm not shocked or surprised that this happened to me, because as I said, it's not my first day being black. But being followed in stores because employees assume all black people steal shouldn't be something I (or any other black person) has to get used to. It's not something I feel is fair that I'll have to teach my unborn child someday. Everyone else should check their racism, and stop making horrible inclinations about people they don't know.
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December 2020 by Naomi Phillips
Employees were very helpful.prices great