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November 2023 by Peter Y.
Rating should be ZERO. I went to get a replacement battery expecting it to be installed. They wouldn't install it because the three employees at the counter were too busy picking their noses. Almost no customers in the store. So I went home to install it myself. I dropped one of the bolts securing the battery. It disappeared inside the car. I went back to the store to get a replacement bolt. Of course they were out of stock. I expressed unhappiness with doing business there. The clerk got belligerent and hostile. Practically threw the refund for the old battery at me. It was Mathew. I sent an email to customer service describing my experience. I got an email back apologizing for the situation. Assured me someone locally would get in touch with me in 24 hours. No one called. Several days later I sent a second email. Another condescending apology with the assurance that someone would call me next day. No one called. Third email produced same outcome. Apparently the lack of customer concern goes all the way to top.
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November 2023 by Caesar
11/12/23 4:30PMUsed this shop for years. Ordered battery for my car. They refused to install it. Why? Because they wanted to make sure all customers are well served. There were ZERO customers and TWO of those lazy bums. It was around 5pm on Sun. I don't even blame them. I blame the management that hires such "dedicated" employees.Bye bye autozone hello O'Reilly Auto Parts across the street.Oh... and they deserve 0 stars. But google would throw a one star review out so I am giving 2 - Enjoy!
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June 2023 by Raj S
Had an issue with Honda CRV starting. Wasnt sure if it was a Battery issue or Alternator! What a great service Autuzone offers, when most of the are garages wants the car to be dropped off and leave it with them.Spoke with Matt over the phone before walking in. He was polite & professional. When I arrived at the location, he assisted me right away. Checked the battery temperature but since the Alternator wasnt charging, he asked me to drive a bit more and come back after 10 to 15 min. When I returned, he was busy but the Store Manager Brian helped me right away. He was also quite corteous and I didnt have to wait much. Greatly appreciated the quick service.
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June 2023 by Peter Barone
Huge help. Thomas D was super helpful with battery replacement and helped me pick out the best battery and coolant replacement.
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May 2023 by Dierdrah Bellevue
I came to get my battery changed and called ahead. Tom was so kind and helpful, he had an amazing attitude. Thank you for your help!
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March 2023 by Tat Ng
Good place for auto parts. Most repair parts comes with life time warranty and they really honor it (got their replacement brake pads without any questions asked).
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March 2023 by Leandro Lopes
excellent service, I always find what I need, I recommend
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February 2023 by Trevor Knowles
Went into store had the cashier look up my bulb for my car. Looks it up h11 I look for my bulb I see h11 led Sylvania headlight/fog light. Look on the website to see if it is compatible with my car and why would they make a led bulb with the same connector same shape as the halogen to not work? So I ask the cashier looking to close the sale and give me the buyer confidence any auto parts store should offer. Says if your lights aren’t led it won’t work and that’s a fog light too not a headlight. (It said fogg light/head) he then proceeds to demonstrate what a fog light and head light is. I asked him not to insult me I know what a fog light is. Right then and there I should have walked away taken my money elsewhere. Cashier says it wont work and if I buy it no returns. My buyers confidence is at a zero and those leds are 100 dollars I’d say that’s a decent sale. Well I did buy them and they did work in my halogen socket. This transaction could have Been a great experience but for what ever reason he chose to be confrontational. He doesn’t deserve this sale I’ll take a refund thank you.
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January 2023 by Eric Brodie
I have been going to AutoZone for decades, and this AutoZone for many years. Over the course of several different cars' worth of repairs (some easy, some more difficult) I have always found the people working here to be helpful and friendly. The loan-a-tool program and their lifetime warranties on brake pads keep me coming back happily.
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December 2022 by Patrick
In response to the headlight fixture post I bought headlights there, asked for help and was turned down on the spot. While I walked in had no customer service greeting no one asked me for help as to what I was looking for or needing, definitely not the best experience.
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November 2022 by Mr. M.
Do yourself a huge favor and try Amazon first unless you want to wait in a line for an hour only to be told they don't have what you're looking for, despite the website saying that they do. Never again.
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October 2022 by Hassan Mohamed
Matthew was excellent! I called in ahead to see if they could change my headlight. Within less than 5 mins, they changed it, checked out and I was done. Super efficient. Just call ahead to make sure they have what you need in stock.. and know that they can only change it themselves for cars that dont need to be disassembled so they can take a look at it before you buy the bulb
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October 2022 by d keating
The guys there did a great job helping me find the parts I needed! Even came out to the parking lot to look at my car!
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August 2022 by Edward Egersheim
I went in there yesterday, And even though I shouldn't, I love to buy and look through all this stupid little impulse items up there in the front, there was a keychain and a pocket knife both clear marked as clearance. The SKU #s matched the sign, but the guy made a big to do about it as if I was trying to get one over on the store and refuse to give me the discount he gave me a whopping 10% on the whole order which was a joke.
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July 2022 by Zoya Kaufmann
Just a quick PSA for any other Prius owners, this AutoZone (and apparently AutoZones in general) don't install 12v batteries in cars where the battery is located under the rear seat (as found in Toyota Prius models).The agent I spoke to was nice and explained that they took too long to do. I just wanted to share this information to save anyone else from getting their hopes up about AutoZone being able to provide a solution to their evening/weekend battery failure, or from ordering a new battery through them and then finding out too late that they won't install it. Best of luck to everyone else currently on the hunt for a new battery! :)
