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December 2023 by Bernard Doherty
Please give Nick a raise. He works all the time and basically nothing gets done without him. Pay Nick more. He's the tall dude with the glasses. He does everything. You know who I'm talking about.
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September 2023 by Christine K Ritah
Thank you so much Beatriz Paulson for teaching me things I didn’t know,you did a good job now I use my phone to purchase things
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September 2023 by EROL PLANE
I have been customer of this bank more than 15 years.For the first time happens that There's no cash available at drive thru and indoor atm.For $600 they put me in the line to wait 10 to 15 m
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April 2023 by VW
Service was professional and quick. 5-6 customers in front of me and it didn't take long for my turn. I don't experience any language barriers. The bank teller (on Saturday, March 25, 2023 around 9-10am) was awesome. He was very professional and patient with my cash withdrawal request with a smile. He is also concerned about my privacy and safety standards. I feel so comfortable using the service here. He's an asset to any organization.
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January 2023 by Serina Passaretti
Always slow, always takes forever, there numerous people standing around who are “working” but they are just conversing with each other. Meanwhile there’s a line of 6+ people and only two tellers who have a language barrier. It’s just a little ludicrous
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August 2022 by Dylan Phila
BOA makes it impossible to get to a real person on phone. bravo work for the team that designed the auto response system that reduced the labor hours needed to its minimum. just not so helpful for its clients.
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March 2022 by CH3BZ
My review is for Yuli Zhang who was able to work with us one-on-one and open up a custodial account for my daughter. Yuli explained the difference between the 529 Plan and Custodial account. I feel confident that Yuli’s expertise clarified my financial goals along with provided me guidance on how to purse them. I strongly recommend anyone in the Waltham area to schedule an appointment with Yuli and see if she can be of any assistance to your financial needs. Thank you Yuli for your time and dedication in all that you do at Bank of America / Merrill Lynch.
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March 2022 by Jonathan Aulet
This bank don't care about the clients it doesn't matter how long u been with them when I get a chance I'm canceling everything my accounts my credit card everything and transferring to another bank I'm done.
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March 2022 by Mark l
They do not care about you or your business! They will make you wait 45+ mins just to get to the one and only teller who is working.
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January 2022 by Caleb Oien
No company has ever treated me as poorly as the employees at this Bank of America has. I brought all the documentation they asked for to change my name and jumped through the hoops to make an appointment. After two wasted trips nothing is changed.I wish I could say with certainty that it was merely incompetence, but I think it was homophobia. If it was only incompetence I wouldn’t have even bothered to leave a review. Regardless, the one star rating is well earned.
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January 2022 by Jessica Coolbaugh
The staff at this branch are professional and polite, although the BofA account itself leaves something to desired. I visited this location to close my account and had actually postponed closing it for almost a year since I dreaded having to deal with BofA again. I had tried closing my account on the phone but, after being on hold for a while, the associate had said that the transfer system was down for the week, which was frustrating and highly suspicious. Andres was efficient, professional, and friendly. He made my transaction a breeze.
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December 2021 by FaQiang Liu
BOA makes it impossible to get to a real person on phone. bravo work for the team that designed the auto response system that reduced the labor hours needed to its minimum. just not so helpful for its clients.
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September 2021 by Laco Ango
Poor and very slow customer service
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August 2021 by Stephen Rhodes
The slowest BOA that I've ever been in. Everytime I come here, there is a long wait, while the employees bounce around the establishment. They should probably grab a register and help with the line...had to come back and reiterate how unpleased I am with this branch. 2 days in a row with a broken drive thru. No signage. Slow lines. Place is always crowded..WHY???
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August 2021 by caroline mills
ATM doesn’t actually do anything but fast cash withdrawals.
