Best Western Plus Waltham Boston is a well-rated hotel known for its friendly staff, clean and spacious rooms, and good value. Guests frequently praise the weekend staff for their excellent customer service, with many mentioning staff members who go above and beyond to make guests feel welcome and at home. The front desk staff, especially a staff member named Sandra, are noted for their professionalism, helpfulness, and kindness, providing thorough explanations of the hotel’s amenities and ensuring a pleasant check-in experience. The hotel offers a variety of amenities, including a beautiful indoor heated swimming pool, a gym equipped with weight machines and treadmills, a restaurant, and a 24-hour coffee bar. Guests appreciate the free hot breakfast, which is described as delicious and plentiful, adding to the overall value of their stay. Rooms are generally described as clean, roomy, and comfortable, though not luxurious, with some noting the rooms are bigger than expected for the price. The location is convenient, providing easy access to nearby areas such as Belmont. While most reviews highlight the positive aspects, a few mention the lobby needing some updates and a less-than-stellar experience with the bathroom fixtures, but these are minor compared to the overall satisfaction. The hotel is recommended for those seeking a comfortable, affordable stay with friendly service and good amenities in the Waltham area.
