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November 2023 by Jun Y.
Very understaffed - six hours earlier doctor's office faxed over prescription - tried to confirm whether available and can't get thru by phone - went to store to find long line and people very upset - took 35min despite people in front of me giving up. At pick up was told they don't have it ready but to wait 20min - asked whether I can wait without getting back in line and was told to just come back - got back in line and another 40 minutes later still did not have ready - waited another 20 minutes this time to the side along with four others to get filled. This place needs serious oversight as folks in line noting staff on their personal phones and chatting without opening another cashier to help! same happened in prior prescription pickup before and plan to change stores!
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November 2023 by Roseann D.
Stay away from here unless you need BP to raise. This CVS has no regard for anybody's time, health, or anything else. IE: A pharmacy staff will tell you your prescription will be ready within an hour only to get there & tell you they're out of stock. Has happened several times. No explanation, no apologies, nothing! Went with coupon expiring same day, key to cabinet doesn't work, manager blatantly refused to give a note for next day for product. Other worker couldnt believe his attitude! 98% have horrendous attitudes & have no care. Yes, I have choice not to go. I don't, husband crazily still does. Been going on for years!! Sooo much business they care!
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October 2023 by Katherine G.
This is by far the worst cvs pharmacy I have ever been to. Be sure to only go pick up your prescription if you have at least 45 minutes to wait in line and then wait for the incompetent staff to help you. I get text messages when my prescription is ready to pick up, but when I go they tell me that it is never ready and the wait is at least 20 minutes once you get through the terribly long line. I went on a Saturday once and was literally there for an hour and 20 minutes (total time of waiting in line and then waiting for the staff to correct the mistake they made on my order). I will be taking my business elsewhere.
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October 2023 by Norma S.
Wow-by far the worst cvs I've ever had to go to, and I've been to many. Stayed on hold for 2 hours until 10pm, & the pharmacy closed. NO, they are NOT open 24 hours, NO, the drive thru is not open, YES, it takes forever to pick up your prescription in the store b/c the line is extremely long and slow (no drive thru, remember?)Hire more people!! I feel bad for the poor 2 sales people who have to help the long line of annoyed customers. Horrible store...I hate going in there. Transferring my prescriptions pronto.
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September 2023 by David N.
Simply the worst run pharmacy. Always under staffed and what staff they have are poorly trained and managed. If you like waiting in line for extended periods of time or waiting on hold for up to 45 mins, and then be told a simple prescription will take another hour, this is your pharmacy. Otherwise, go anywhere, absolutely anywhere else!!!
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August 2023 by Mary S.
the worst customer service in the pharmacy department. I have a medically compromised child and use a lot of medication. Insurance changed coverage and I had to leave Walgreens (great service for us). I changed to CVS. you cannot get a person EVER. it takes about 10 minutes to get through all of the options they provide to customers on the phone so they can actually avoid providing customer service! Then, I was on hold for 15 minutes waiting to speak with someone in pharmacy and finally got someone who said, please hold. I continue on hold. this is the first month of prescriptions for my child. This will also be the last.
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June 2023 by Deb B.
The line to pick up at pharmacy was 15 people deep with one pharmacist. They ended up bringing another cashier from the front of the store to help ring. When I asked if I could use the bathroom, the new manager said I couldn't. Which I'm used to before I was allowed to use the bathroom if I asked since I was a customer, I had to wait 45 minutes to get my prescription that was already waiting for me.
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May 2023 by Emily Z.
This is by far the worst pharmacy I have ever been to. There is always a giant line, I have never had less than 4 people waiting ahead of me at a time. They take forever to fill prescriptions (there has been multiple times something has been sent on a Thursday and not ready by Monday). If the off chance your prescription IS ready, you will most likely be waiting 5 minutes while they pace around checking multiple places for it unable to find it and have to ask around to fellow employees where it could be. I don't know how this pharmacy is in business at this location and they desperately need more help. Also- there has been multiple instances of my prescription not being what it should be with no explanation from whoever is working. The inconsistency is insane.
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February 2023 by Dan Croft
Most horrible pharmacy I’ve ever been to in my entire life. Seems like one of the job requirements to work there is to be rude, angry, and unhelpful. While the pharmacists themselves aren’t too bad (definitely not good though) the cashier I always seem to run into at the pharmacy is truly horrific. If you need a script filled in a timely manner, go elsewhere. If you have a question about your script, go elsewhere. If you don’t want to deal with staff who are ALWAYS rude and treat their customers poorly, go elsewhere. Just transferred all my families scripts to Walgreens. Will never patronize a CVS (any of them) ever again.
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November 2022 by Tre A.
The pharmacy at this location is always short staffed. I understand that must be awful, but you can't play with people's medications. There is also a mean staff member that works there. It's sad when you can tell when someone hates their job. This location is supposed to be 24 hours, but they close whenever they want to. They told me over the phone they were not going to fill my prescription and were just going to close down. I needed the script asap. I was terrified. It also takes an hour to get through to them on the phone. I wasn't feeling up to driving over there and was going to pay for same day delivery. I tried to get it transferred to another CVS and no one could transfer it because it said it was in progress in the system. All that took another hour. I finally had to just drive over there and found out the medication had actually been filled. The person on the phone didn't bother to look for it. They just checked the system which was not getting updated in a timely fashion. I made it 5 minutes before they were shutting down even though they are supposed to be 24 hours minus their 1 hour lunch break. Somebody else in line needed medication for their sick child and was told sorry they just can't get to it. This CVS is my default and I must remember to tell my doctors to send my scripts somewhere else if I need them right away.
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October 2022 by Andra D.
i'd had issues transferring a prescription to this location, and a male pharmacist who picked up was incredibly rude. when i asked him if he would be able to try calling my pharmacy again to get my meds transferred, he told me that he was very busy and had many things to do today and i was not a priority. you mean healthcare isn't your priority??!! incredibly rude and unprofessional and i took my business to the walgreens down the street who was very helpful
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April 2022 by Judy M.
This is a good, well-stocked CVS. They occasionally run out of items but obviously are trying their best to offer a wide range of products. Like all CVS's, they have a good rotation of sales, so you can pick up some bargains in the grocery section.
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October 2021 by Kathy L.
A busy store with an impersonal & uncaring pharmacy staff. My doc increased a dose of a medication. The pharmacy wouldn't fill it - told my husband I wasn't eligible for a refill for another week. A second doc (orthopedic) prescribed the same meds - sent in ANOTHER new script & when I called the pharmacy to check they had it they informed me I couldn't refill. I explained BOTH docs prescribed an earlier refill but they said too bad. Called the doc to see what to do & she said 'A GOOD PHARMACY would have called the 1st doc @ sorted it for me'! Clearly this IS NOT A GOOD PHARMACY! Go somewhere else!
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June 2021 by Kailey M.
24 hours? More like "whatever hours staff feels like unlocking the doors". This is the second time in a week I went around midnight-1 AM and the doors were locked yet there was staff inside. Many people, even a local police man knocked on the door just to be ignored by the staff inside. I called the store and after it ringing and ringing for a solid min and a half, an employee answered to tell me they are closed because they don't have staff. But a staff member was inside, answering my call. I understand that the staff issue may be due to Covid and it's implications, but they weren't ever closed during restrictions, and now they are lifted and they are closed? And they let a police officer knock on the doors ignoring him, have the decency to come explain you are closed, or turn off the lights and leave a sign- ANYTHING! My other reasons for my one star are the store supply is not good at all. They have limited products to chose from, and the ones they carry are often sold out. There had never been a beauty consult there that I've seen, they leave the workbook page that comes from the marketing team out for customers to see (and read "do not leave out for customers" on the front) and there's often a few coupons scattered around and no Samples- why am I a part of the beauty club if there are legit no perks? Finally, the customer service is just awful. It's 24/7, but if you go in late (and it's not closed) you will he followed around the whole time and given dirty looks, or you'll be asked if you need help every time you turn the corners and you catch them staring at you, or you feel them very close to you and notice they are fiddling around with products next to you uncomfortably close. These are male employees (I am female) and they make me feel so uncomfortable. If I ever do have a question I need help with, they can't help- usually it's at the register when the deals don't pop up when I go to pay- I am told "oh the signs arent for tonight they don't start until tomorrow" so basically they put the signs out early so they can nap and lock the doors. Don't bother going here, seriously.
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March 2021 by Elle P.
This pharmacy has the worst customer service ever and often takes way longer than expected to fill a script. The pharmacy is unfriendly always but particularly on the phone. How hard is it to say something polite when someone says thank you, and to hang up without slamming the receiver? If you're not stuck with it, go somewhere else. I have never had a good experience here.
