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November 2023 by Patti Hovsepian
Great service, selection, great sales ?
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October 2023 by Priscilla Elliott
Because CVS was featuring highy advertised brands of vitamins more prominently than their usual assortments, I was unable to find my vitamin product. Employee Mike approached me & offered help, if I needed it.I needed it! Mike had a little trouble finding my Calcium with Vitamin D, but he persevered.Because I rely in CVS for vitamins, I felt somewhat sidelined, since I wanted CVS the brand, and I resent being replaced for a few dollars.I would appreciate a live call from a CVS authority to discuss this.
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September 2023 by McKenzie G.
My doctor placed an order for me at the CVS and two days later it still showed that it was in the process of being ready. Today I tried calling to see why it was still in process, and how long it would take to be filled. I didn't mind, this wasn't something I needed asap, but I was just wondering when so I could keep an eye out. I called and stayed on hold for an hour and 13 minutes until someone finally said "hello please hold there are three people ahead of you." As if I hadn't been holding already for forever. When they answered for me two minutes later, I asked when the prescription would be ready, and they said they could do it right then and there. I appreciated that, but then they told me they closed in 45 minutes so I'd have to hurry to get there. I told them I only lived 5 minutes away and asked if I should just wait until I got a text saying it was ready. They told me to just come in and wait for it. I just have three questions here. 1. How were they able to fill it so quickly, after it had been in progress for a couple of days, all of a sudden since I called? 2. Why did it take them an hour and 13 minutes just to ask me to stay on hold? 3. Why did I have to go in to wait??
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August 2023 by Michelle Adams
This location has the most amazingly helpful and caring staff! I know a lot of people have been complaining lately about pharmacies in the area having very frazzled or rude service… While this pharmacy is certainly overwhelmed from time to time, they never stop caring about customers and being helpful. The checkout staff equally goes above and beyond anytime you have a question, and they know so many customers by name.
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June 2023 by Joyce Bergantino
This CVS has the worst pharmacy! Their female pharmacist is constantly frazzled and frustrated. As a result her customer service skills are not appropriate!! It’s not the customers fault if she is overworked and overwhelmed. She needs to be more focused on taking care of customers instead of complaining about them all the time.
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June 2023 by Garo Ozcan
I thought my pharmacy was bad @ 800 Lexington street Waltham . This one was even worst . I don’t know what happened to CVS’s last couple of months but they are going to the drain . My son has served this country for 20 years in the military and his wife was denied her much needed medication in this pharmacy because pharmacist doesn’t know how to put her military insurance information in the computer and when we asked to pay out of pocket the price was $349.00. Absolutely shameful CVS . We will be contacting proper authorities and contact DOD.
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June 2023 by Brian Schick
they have been short a pharmacist, and had it limited pharmacy hours for close to a year now, and I literally stood in line for 20 minutes where they had to say that orders placed 5+ business days ago still aren’t filled and they aren’t able to fill them anytime soon
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May 2023 by Dorothy Mulo
Mary the woman who works here is a national treasure! Customer service beyond words!!!!! She helps me every time I’m here that I had to write a review!! And one day my friend’s car got towed and she drove us to the tow place free of charge. She’s incredible, I love her!!!!
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May 2023 by Evisa Nano
I entered the store today and I got helped right away, gentle and smooth at the register also, I would shop again there.
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April 2023 by Oscar Mendez
Monday, April 24 8:20PM. I went to this CVS pharmacy today for a prescription. I wanted to buy an Arizona Ice tea. Since I did not find this, I went back to look for it carefully. When I went back to my family one of staff member lady wearing a blue shirt warned me in a racist manner not to return to the back door. I think this employee assumed that I was doing something wrong just for me being hispanic.This store is not careful when hiring for employees.
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March 2023 by Erika R.
This pharmacy has been the most helpful, especially in the recent weeks and months with supply chain issues and shortages. I came in about a week ago to pick up a prescription that my doctor had digitally sent in for me.This isn't my first trip to this particular CVS but this was probably one of my better pharmacy experiences me at one that I've ever had! When I arrived at the pharmacy, the woman greeted me and asked if I watched the bachelor (I do not). She was asking because she told me that I looked like one of the women on the show. This really made my day since I felt like crap and was fighting off a stomach bug. She told me my prescription wasn't quite ready yet, but she could expedite it for me.I barely had a chance to sit down when she told me that my prescription was already ready for me. Not only was this the speediest expedite of a refill had I ever experienced, she also gave me extra instructions on how to take this and have it take affect faster to relieve my nausea. This is now my go to CVS. It's also located between a Dunkin' Donuts and a Petco so not a bad place to kill time while waiting for a prescription to get filled.
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March 2023 by Alexis Porras
Dennis helped us with a difficult task of taking passport photos for 3 people including a special-needs 4 yr old who cannot sit still. Dennis was calm, unhurried, and patient, and really impressed me. The Kodak kiosk software is horrible, so having his help there was also key. Thank you!
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February 2023 by Arun Iype
Got some vaccines here - the pharmacist, I think Sangeeta is her name, knows what she is doing. I almost didn’t even feel the injection.Loads of parking and friendly staff. The restrooms are locked, so you have to ask for keys.
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February 2023 by Zahra Abdul Ghafoor
Excellent customer service!! Kristein was very polite, patient and super helpful! She provided us with amazing customer experience!!
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December 2022 by Dillon Foley
Terrible experience with the pharmacist time and time again. She has terrible bedside manner and no consideration for the patients in her care.