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November 2023 by Jacob Zimmerman
EAS was incredibly helpful and accommodating when I had brake issues while on a road trip. The managed to get me all set and my car even washed and vacuumed before pickup despite their crushing schedule because I was far from home. They even gave me a quick tour if the shop when I exclaimed at some of the older/cooler cars they were working on. A++, strongly recommend.
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October 2023 by Tracy Boehme
HIGHLY recommended!!!!!I have been a client of Ed Owen for more than 20 years, going back to his former shop. I’m finally getting around to writing a well-deserved review. Ed is not only an excellent service advisor, but also an outstanding human being. He is patient and kind, and his advice is thorough, well considered, and always on the mark. Whether I should trust him or take his advice has never been a question. As a sole parent, I bought used Mercedes for both of my daughters simply because I knew I would get trustworthy, wise counsel in caring for their cars as well. The entire team is absolutely worthy of mention also. Whether in the office or under the cars, everyone is friendly, knowledgeable and professional.
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October 2023 by UWS Girlie
I've been a customer for several years. They've taken care of my CL and GLE Highly professional and very knowledgeable about all things Mercedes. Just like the dealership, they have a lovely, comfortable waiting area or will provide a loaner if available in advance. The best part, they don't overcharge like a dealership would. Don't forget to take a stroll of their large parking lot of antique MBs and other fun cars they show or are working on.
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October 2023 by Jeffrey DeMarey
Ed and his crew are Amazing !Thanks for the great service
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October 2023 by Larry W.
Very nice people but felt like take advantage of my parents situation. The car needed to be fix because they were leaving state on Monday. It is ridiculous to me that the part was $ 67.00 and the bill was over $970.00.... The math just doesn't add up to me.
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September 2023 by Tracy B.
HIGHLY recommended!!!!!I have been a client of Ed Owen for more than 20 years, going back to his former shop. I'm finally getting around to writing a well-deserved review. Ed is not only an excellent service advisor, but also an outstanding human being. He is patient and kind, and his advice is thorough, well considered, and always on the mark. Whether I should trust him or take his advice has never been a question. As a sole parent, I bought used Mercedes for both of my daughters simply because I knew I would get trustworthy, wise counsel in caring for their cars as well. The entire team is absolutely worthy of mention also. Whether in the office or under the cars, everyone is friendly, knowledgeable and professional.
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September 2023 by John Reichenbach
European Auto Solutions does a great job repairing Mercedes and BMW cars. They have as many mechanic as an auto dealer and do a better job for less. I have been using them for about a decade.
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August 2023 by Nick F.
Not a good experience.They kept the car for over a week, to diagnose the problem, then they gave me an estimate. When I tried to bargain the cost next day, they raised their previous estimates for used and new parts!!!
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June 2023 by Frank Ursino
Long time customer of this amazing auto repair shop. Always wonderful service, great owners and employees!
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April 2023 by Stu Carpenter
the EAS team is always super friendly and efficient!!! thanks you:):)
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July 2022 by hagenschmitt
If you have a Mercedes this is the place to go. The SRS Light in my 97 Mercedes SL500 started flashing after being at the Dealership and having the battery disconnected. I went to two other places and they where not able to fix the problem. One place wanted to replace the Airbag module and seat sensor for over 3000$. It took EAS about 1 hour to find and fix the problem for me, which was a simple recoding of the SRS unit, it was under 200$. I would highly recommend them if you have a Mercedes. I will be back.Service: Electrical
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July 2022 by John Ashburne
I wanted to schedule an appointment for some cooling system work on my E39 1997 BMW 528i but they never returned any of the three voicemail messages that I left with them. Even if they are so busy they don't need new business, they should have the courtesy of returning a phone call to let me know that. Now I will never know how good they might be as it is three strikes and they're out!
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May 2022 by Peter Catalino
these guys are simply fantastic. They are very knowledgeable about mercedes (I have a 1973 280 SE). They were able to get it running well and back on the road at a reasonable price. They are my forever mechanics for my vintage MercedesServices: Auto engine diagnostic
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May 2022 by Todior Loci
Overcharged me, the alignment is still off, its the same as when I brought it in for this specific issue. No communication from the shop, I had to call to inquire, shop looked clean and all, but looks can be deceiving.
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October 2021 by Daphne A.
This is one the most trustworthy and honest companies you could ever hope to find. I'm halfway through a 10k mile road trip. My bmw had been making a noise and I was nervous about continuing. They checked out my car, said it was safe to drive, gave me a printout of what they'd recommend my local shop do when I'm ultimately back home... and then didn't charge me a single penny. I'm a woman, traveling alone, a couple thousand miles from home. It would have been easy to rip me off (I wouldn't have known they were doing it), but they took care of me. This is a rare company with integrity. As I sat in the waiting room, I heard their employees tell customer after customer about things they may need in the future, but weren't necessary yet. But they're not just honest... they're expert at what they do. Another customer told me how this is *the* best place to take European cars. Apparently, if Mercedes or BMW dealers can't diagnose an issue, they send the cars here. If you're searching for an independent shop, STOP SEARCHING and CALL THEM!!
