Family Dollar in Waltham, MA offers convenient shopping and everyday savings. The store provides a wide variety of affordable everyday essentials, including groceries, cleaning supplies, laundry care, and seasonal supplies, all for less. New deals are available each week, saving shoppers both time and money. Customer service can vary, with some experiences highlighting excellent customer service and a kind manager who assisted with holding merchandise. However, other reviews note that the experience depends on the current rotation of employees and managers, with instances of poor management and employees slacking off, leading to long lines. Despite these issues, the store is considered a worthwhile place for cheap, decent toilet paper and paper towels. Products are generally good for the prices, with customers finding snacks, slippers, and mugs that have served them well. A common complaint is the long wait times at the registers, often due to only one cashier being available, when the store appears to need more. The store's entrance is clear to access, even with outdoor dining nearby. Family Dollar also offers Smart Coupons, available for free on their app, which can save shoppers up to $500 weekly on favorite brands and household staples.
The aisles were very narrow, the selection was okay, and some of the things I bought were kind of overpriced. I also find it odd that they make you leave your own bags at the front
April 2024
Excellent customer service Excellent prices with a very kind manager on duty who allowed me to use the restroom and to hold merchandise I planned on purchasing which was too large & voluminous to take with me to my dental appointment across the street. 5 stars ?
January 2024
It was to buy something, the opening hours say 8AM, it's 8:15 and it's completely closed.
