-
November 2023 by Bender R
Brought my old bronco to them for some front end refreshing and they did a spectacular job. I ended up giving them a decent list of things to get done and they delivered! Good prices and friendly service, will be using them again in the future.
-
July 2023 by fiona arengo87
Oh My God, was saved by this place. Exceptionally understanding, work on time and take walk-ins without hesitations. Paul was a blessing, Thank you.Services: Tires
-
December 2022 by Jamie Hanna
We found a screw in our tire in the middle of a road trip. This shop was able to get us in quickly and repair it! We waited in their small lobby, where they also have books to borrow while you wait. The price was fair and the repair was solid. Thanks for helping us!Service: Tires
-
December 2022 by Brian Higgins
Great local family shop! I grew up around the corner from this shop and have known the Chaisson’s for years. They’re a great hardworking family that do great work and are really care about the work they do! I highly recommend taking your vehicle here for all your car needs!!Service: General repairs & maintenance
-
May 2022 by Mary Engel
This is the third time I have been to Franks and every time it has been outstanding. I brought my car in for a routine oil change, a tail light repair and general check- they disvovered I needed 4 new tires- they were dangerously in need of replacement. They gave me a great price- if I had brought this to the dealer I would have spent at least twice as much- they did an awesome job and I now feel so much safer in my car as I do some traveling by car. I will never bring my car anywhere else and I highly recommend it! Last summer I had them put in an air condtioner and again the price was so reasonable-thanks to Mark and Paul! MaryServices: Tires
-
April 2022 by Alan Moskowitz
"Does anyone know an honest mechanic" is kind of a cliche question on every local FB neighborhood group. Since most of us don't know much about cars, we want to trust that a mechanic is going to be fair, honest and not take advantage of us. ... So, with that in mind, I give 4+ STARS to Frank's Auto Repair for the service I recieved from Paul in March, 2022.A weird electrical issue caused our 2009 Corolla to stop running when idling and Paul went above and beyond to find the issue. It was a riddle with wiring issues from a previous owner, an alternator that had recently been replaced and some other factors that made it more difficult to diagnose. But Paul kept at it and kept me informed every day with calls and text messages or promptly returned my calls. He was fair about the time it took and - MOST IMPORTANTLY - he found and fixed the issue.The car was going to a family member who's a new driver and Paul recommended some additional service for safety - like brakes and a transmission line (see pic Paul texted of the brakes w metal-on-metal) - and explained why they were worth considering. No hard sell, just reasonable explanations in terms I could understand. I always felt like he had my best interests first, not trying to upsell service.In the end we got a car back in better shape than when we started and one that gives us peace of mind for a young driver. ... Great, trustworthy, high-quality service. Pretty much a perfect auto-repair experience.Services: Electrical repair
-
April 2022 by Jake Bush
Five stars, all day long. I've been going to this shop for many years, with many different cars, and they have been amazing to work with every single time. It's hard to know who to trust when it comes to getting your car fixed ... but you can DEFINITELY trust Frank's Auto Repair.Services: Oil change
-
December 2021 by Rachel LeBlanc
I highly recommend Frank’s Auto Repair. This family owned business provides high quality service every time. Their professionalism, attention to detail, integrity, and clear communication can’t be beat. When I recently brought my car in for repairs, Frank’s was able to quickly obtain the parts needed for the job, and they got me back on the road in no time. My car is running great. When I need maintenance and repairs in the future, I know Frank’s will provide reliable service that I can trust.Services: Engine repair
-
December 2021 by Nancy Four
I love this place. It's right down the street from my house so I can just drop it off the night before and it's ready the next day. These guys are knowledgable at a great price too.
-
December 2021 by Kim Limoli
First time visiting them via a recommendation from a friend. Excellent customer service and a quick, affordable resolution to my check engine light issue. I felt comfortable and trusted the information Paul gave me. No problems since!Services: General repairs & maintenance
-
October 2021 by Diane Kramer
Frank's Auto Repair on Bacon Street in Waltham is the BEST place to bring your car , big or small job , you don't get any better service than what you do with this family , I have been bringing my car to Frank's since I was 16 , and I tell EVERYONE they should go here too . Friends and family bring their car to Frank's, very professional , communicates with you , honest and genuine hard workers , I would NEVER dream of bringing my car anywhere else , plus they are at the end of my street , so convenient , but if they were further away, I would still bring my car to them. You can relax because you ALWAYS know your car is in good hands with Frank's Auto Repair . THANK YOU TO THIS FAMILY FOR BEING THE BEST OF THE BEST !!!Services: Steering/Suspension
-
October 2021 by Armando Garcia
This place never called me back on a tire inquiry. They took down my information and never called me back. I never heard of a shop turning customers down. At least a call so I can go somewhere else. Overall this place gets one Star from me. Beware of this place.
-
October 2021 by Matthew Ryan
If more shops operated like Frank’s, I don’t think people would have anxiety about auto shops. Paul and his brother Mark are top notch people and mechanics and went above and beyond to get my car back on the road. I can’t say enough great things.Services: Tires
-
August 2021 by Karen Rutherford
I can not say enough good things about Franks Auto Repair. If I could give it 100 stars I would. Paul is my new go to mechanic. He took care of this old lady. . My 12 year old car is like new! Honest, reliable and very reasonable priced!Service: Steering & suspension repair
-
April 2021 by Dan O.
The staff are approachable and clear at addressing the issue and what needs to be fixed, and at the end of the day I was satisfied with the service. However, my disappointment at how the service was priced makes me doubt if Frank's was the best choice. Before bringing my car to the shop, I called and requested a quote for a full-synthetic. I was told it would cost $85 however was charged $90. In addition to an oil change, I was told that my transmission lines need to be replaced and it would cost $200-300 (parts and labor), so when I picked up my car, I was surprised and confused at the $445 bill. Moreover, I made it clear before arriving that I need a receipt with line items, but that was not provided at the time of checkout nor was it sent to me the next day even though I was told to expect it. All things considered, if you're going to choose Frank's Auto Repair, make sure you and the staff are on crystal clear terms on what you're paying for.
