-
November 2023 by Marie C.
I was driving from RI through Mass on my way to New Hampshire. I was in my Jeep and had my daughters wedding gown across the back seat and was loaded up with other wedding boxes. i had run over a nail. I went to aaa, town fair, and a couple of other places all while my tire was leaking air at a very fast rate. everyone quoted me 3-4 hours before they could change the tire. I had a full size spare and just needed help changing it. I could t get at my jack wothout emptying out the car. I called a small gas station who sent me to hogan tire. I talked to Hogan and they were so kind. they squeezed me in and I was on my way within an hour. they treated me with kindness and respect. I'm not from this area- but highly recommend this company - who stepped up when no one else could or would. thank you guys ~ a grateful Mom
-
November 2023 by Dave F.
I have always recommended Hogan Tire to anyone that asked, however, that has now changed. I have 3 vehicles in my family and have bought tires for all of them for the last 10 years from Hogan Tire. Today was the last time. Last week I brought the wife's SUV in for an alignment. The alignment did not take long at all (20 minutes) but when I left I immediately noticed the steering wheel was off center. I went right back and handed the keys to the Service Advisor and told him it was off center. He said it's going to be about 45 minutes. What was I to do? Make another appointment? I told him I would wait. The alignment rack was empty for the next 20 minutes and then he brought another vehicle in and did that alignment first. It was about an hour before they finally got mine back in and corrected it. They should have immediately put it back on the machine instead of making me wait. After the tech finished he road tested it (did not road test the first time). The Service Advisor called into me in the waiting room and said you're all set, put the keys on the counter and retreated to the office. Not even an apology for the screw up. Today, I brought my truck in for new tires and told them I would be picking it up after hours. When I got in the truck and turned the key on the "Service Tire Monitor" light was on. They did not reset the tire pressure monitor. You can't tell me nobody noticed the bright yellow light on the dash as they parked it outside. I have 2 more vehicles that will need tires within the next 3 months and you can rest assure I will not be purchasing them from Hogan Tire.
-
October 2023 by Ryan McCarthy
Kevin, Aaron, and Jay at Hogan Tire in Waltham were great to work with. We went in without an appointment and they were able to replace our ruined tire as well as the other 3 that were in rough shape, too. The service was performed quickly and their communication during the whole process was appreciated. They saved us hundreds of dollars by honoring their price match guarantee too. I highly recommended this service center.
-
October 2023 by Lauren Keefe
I was on my way home from work when I noticed I had a serious leak in my tire. I called Hogan at 4:15 and they were able to squeeze me in just before closing! They saved me from using a day off from work and probably a tow later on to get the tire fixed. Peter was so friendly, explained everything to me and literally saved my day! The staff there is amazing! Such a great local company, I couldn’t recommend them more to anyone in the Waltham area!
-
October 2023 by Hillary Savoie
I had a rather amazing experience with Hogan Tire reminding me how kind people can be. It's a bit of a story...but I think worth the read. I managed to find myself in a bit of a tough spot recently, having gotten a flat on the Mass Pike my way into town from NY for my daughter's care at Children's hospital's Waltham location. This trip to Boston and Waltham is one I have done more times than I can count over the 12 years of my daughter's life--at times once a month due to her health. But this trip we were a bit unlucky--and must have picked up a nail. We made it to the shoulder, unloaded all the medical supplies from the trunk, including my kiddo's wheelchair to get to the spare.My daughter is quite fragile, so my goal was to just get us safely from the roadside as quickly as possible. So, my daughter's caregiver and I managed to change the tire to the spare on the shoulder. Although we did it, honestly I was a bit surprised no one stopped to help. We were close enough to Waltham that we could make it to the appointment on the spare (only 15 minutes late!)Concerned about making it home in time for my daughter's meds and nighttime treatments, I called the closest tire place from the waiting room: Hogan Tire. Peter picked up. I'm sure I sounded a mess, and I did my best to explain that we had to be seen by the doctor and then would come. He was so kind...just said, come over when you're ready, no problem.When I walked in the door he remembered me from the call. And told me they'd look at it right away. We took a walk down the street for some food, and in now time he called to say it was just a nail and we were all patched up. When I came back, my car was out front, ready to go...and Peter refused payment. He just said "you have enough on your plate." It was such a lovely act of kindness...after a rather long day of (barely) holding it all together.I can't say enough about how grateful I am for that moment or about how kind, helpful, and fast Peter and the team were.
-
October 2023 by joe chau
Great staff! Had a flat tire and Peter and his team helped me out right away. Highly recommend ?
-
August 2023 by John H.
Best Deal on four new high-performance tires + 4 wheel alignment. The "Cherry On Top" was the free Uber to take me how AND to bring me back to pick up the car! Great Tires, Great Price, and made the whole process Easy!
-
July 2023 by Kristi McKenna
I just stopped in today because I’ve been having trouble putting air in my tires and they were pretty low. Peter really helped me out! He checked all 4 tires and put air in the ones that needed it and didn’t charge me a dime. I really appreciated his help!
-
July 2023 by Christine B.
Hogan tire is the best! Peter rocks and plugged my tire so fast and is so nice! Thank you guys
-
July 2023 by Laura Coulter
I stopped in Wed, The team had everything I would need on Thursday, 4 tires and oil change. While I waited their team of experts worked so hard in the heat. They were amazing. Peter was a delight to work with.All said and done and it was below the quoted original price. Yeah Team. I'll be back.
-
June 2023 by Jenny Hinckley
Absolutely enjoyed my experience here at this location. Jay was so helpful with my flat tire. Gave me plenty of options he suggested and what is the easiest way about do it. Jay was so easy to get a long with.. over all it was a great experience
-
June 2023 by David Timothy Lewis
I've been leasing cars for the past six years so I haven't had tire issues lately. But, in the past, I received excellent service from Hogan Tire and Auto.I'm writing this review because of the character of the service team and the help they provide to their neighbors in Waltham. Last year the tire on my snow blower detached from the rim/wheel and they took the time to seal it to the rim and inflate it but refused payment. (Their kindness saved my back)Yesterday, after storing an old tire in my garage for years, I decided to clear it out. I took it to Hogan Tire and Auto and asked what it would cost for them to take it off my hands. I knew everyone charges something for disposal.I worried about bothering them with my request, knowing that their services are always rush items and that they would not profit by attending to my request.To my surprise, Peter, Jay and Bill all talked to me, took the tire and refused payment. As well as providing excellent service they are also good and kind neighbors in our community.
-
May 2023 by Paul B.
I had to get two new front tires and an alignment done last week.Peter the manager called to apologize that they couldnt do the alignment because the computer system went down.He took $20 off and when i went back today to get the alignment done he called me two hours later to say the front ball joints had to be replaced because it was a safety issue.He knocked $40 off the cost of that and it was done a few hours later and i now have a nice safe car.Thanks to peter and his staff for being honest about what needed to be done and promptly getting it fixed.I highly recommend hogan Tire in waltham
-
May 2023 by Denis Doucet
Brought my 2015 truck in this morning . I needed two new tires put on as well as changing the rims on all tires from my winter rims to summer. Side note- these are very expensive rims 500+ per rim. When I picked up my truck and looked a the job the two rims that they took off to change the tires were covered in multiple gouge and scratch marks. I was so angry I had to go right home. I will be back in the morning to discuss this. I am very disappointed as they clearly knew what they did and failed to tell me. I also have pictures of my rims before and after to show as proof. Hopefully Hogan solves this issue. Thank you
-
May 2023 by Michael Fowler
Left my car for the free winter to summer changeover. They call back to claiming the tires which have 4/32 are bald and unsafe to drive. When I tell him I measured the tries this morning and they are fine, the story changes to the 4 year old tires have dry rot and will blow out on the highway. Needless to say there is no rot on the tires. To add insult to injury, he quotes new Michelin tires at $1100 instead of the $750 they are listed for on Hogan's own site.
