H&R Block in Waltham is known for its friendly and professional staff who handle a variety of tax needs and prioritize customer well-being. Customers often appreciate the knowledgeable tax professionals who can identify missing documents, ask the right questions, and ensure accurate and thorough submissions. Many clients have had positive experiences working directly with specific tax preparers, praising their expertise, patience, and personal touch. The office offers flexible options, including in-person appointments, walk-ins, and a Digital Drop-Off service, making tax preparation convenient for different needs. The environment is generally pleasant, with efforts made to keep the offices clean and safe through disinfecting and social distancing. While most reviews highlight helpful and welcoming staff, some mention occasional rude behavior at the front desk, though managers are quick to assist and resolve issues. Overall, H&R Block in Waltham is highly recommended for reliable, accurate, and friendly tax services with a focus on customer satisfaction.
The tax professional who completed my extension was friendly, thorough, responsible, clear, explained the workings behind the numbers, made me feel like I mattered as a client.
July 2025
Mark Hanford at H&R Block was very helpful and accomdating in filing our taxes! Excellent customer service from him!
May 2024
Good service, hard to get a live person on the phone. Voicemail is not returned.
Specialties: Over 60 years of tax preparation experience, 100% Accuracy Guarantee, Highly trained Tax Pros who are required to pass specialty tax training each year, Max Refund Guarantee
