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February 2024 by S K.
They are the BEST! VERY HONEST, SUPERB, HIGHLY KNOWLEDGEABLE STAFF & VERY FAIR PRICING. I had a situation where my car was stalling and had no idea why. I figured I would have to wait for an appt then to get it fixed ...It could have been the engine, transmission or some other major job ...I had no idea...but Brian found it to be built up dirt in some component ; low oil which he cleaned out and filled the oil and I did not have to wait. I got an appt right away...brought it in and after a few hours or going thru the car troubleshooting was told it was all done & ready! HIGHLY recommend you check these great guys out. Guarantee you won't be sorry!
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February 2024 by Gokyu Phoenix
Known about them for years and wouldn't go to anyone else, they listen and you can tell they enjoy working on cars. A+ rating
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February 2024 by Jeffrey Sutherland
Did a quality job replacing exhaust pipes on a 13 year vehicle, as scheduled and good price. Highly recommend.
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February 2024 by John Umina
Top notch service and knowledge.
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February 2024 by Devony Whiting
One cold day as I was driving my junker down I495, the exhaust pipe cracked right in half. Needless to say, I wasn't feeling great when I called, but the mechanics had a great sense of humor that had me laughing anyway. They were able to fix it that evening and even showed me some other problems my car had that I didn't know about, free of charge :)
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February 2024 by Lloyd Fredrickson
I went for an exhaust issue and was pleased with everything, including price. Very happy with my visit.
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January 2024 by Jamie S.
I only wish I could give more stars. I have a 2011 Honda CRV that was having exhaust problems - increasing engine noise, and loss of power. My regular mechanic fixed the same gasket in the exhaust train twice. The 2nd time this problem returned, he said he thought the whole system needed replacement, at a cost of $1800 for the parts & $400 for labor. I despaired - that was about 1/3 the blue book value for the car. My brother suggested calling Lou's which I did. My call was answered promptly & professionally, & I spoke to Joe, who I believe is the owner of this location (there are several). He fit me into the schedule soon. He brought my car in the moment I showed up, put it up on a lift, showed me that most of the exhaust system was in fine shape, and said that he could simply cut out two small sections & replace them with new ones, at about 1/5 the price of my first quote. He finished the work in less than two hours, and my car has been running like a dream since. The whole experience was an exercise in excellent customer service in every way.
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November 2023 by Luis Serrano
I love coming here for any exhaust work here the team here is really great. I brought my car here early morning Monday with no appointment guys took care of my car even thou they were really busy. I appreciate the work they do here I will continue to do business with them.
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November 2023 by Andreea Ilisei
Well overdue Thanx and Review, sorry about that:I ended up to Lou's place in Waltham with exhaust issues after and endless (and exhausting) journey through several shops who refused to fix it but charged a fee for each time they looked at my exhaust. It's an old car and the muffler sort of fell off. Nobody wanted to do a "welding fix" but instead replace the whole pipe (some even the whole system) for well over $1,000. Got there almost at closing time, with my baby in toe and an extension cord to hold the muffler in place. They welded it on the spot, no questions asked. Cost me $200 and got an 1year warranty on the job. It's almost 2 years later now and it still holds. I'm planning to get back there soon to fix my old breaks and hopefully the entire exhaust system not too long after. Thank you for not taking advantage of a woman (and single mom)! Wholeheartedly recommend.Service: Exhaust
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September 2023 by David Beck
First time customer and what a great experience. They saw me at my appointment time and then we’re able to fix my exhaust then and there. Dealer wanted $1300 to replace an entire section and these guys fixed the 6” problem area saving me a thousand dollars. And there’s the benefit of not wasting 98% of an exhaust for one tiny hole. I will be going back here.
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September 2023 by Kathryn Regan
They’ll do your inspection quickly! I’ve taken 2 cars to Lou’s now. Mostly recently I needed an oil change, inspection, and general review (checking fluid levels and bulbs). I needed this done ASAP and they were able to get everything completed same day. Super friendly, fairly priced, and speedy. Would recommend 10 out of 10 times.Services: Auto engine diagnostic
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August 2023 by Adriano Soares
Lou's did a nice job replacing my muffler. They were able to re-use the OEM exhaust tip and it looks great. Also impressed they offered a 1-year warranty on the work, and it was ready for pickup in just a few hours.Service: Exhaust
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August 2023 by Yuppiemobile69 H.
I remember when they were a simple single operation in Billerica, and they didn't pull the patronizing steps they danced me out of their work with. This time, the male secretary (?) behind the counter sat rocking his office chair as if he was waiting for a bite on his fishing line. He had more interest in wishing his worker buddies to have "fun at the concert" while he didn't write a work order or even listen to my verbal experience/symptoms of car exhaust issues. The greying bouncer mechanic started in right away with "I"ve been at it for 20 years"....and exactly what was it he has been 'at it' about? Smoke and picking conflicts apparently with his so called expertise...things like "OH, I can feel the front catalyst leaking, can't you? I said, no I don't feel or hear anything from it. Well "Its there I tell you". He went on with "oh I can fix the flanges and pipes for 2 grand but you'll never get the check engine light off (even though they are supposed to sell Magnaflow pipes AND cats as needed-that mfr was far more helpful than these dopes. They have a lot of young, buff guys doing most of the grunt work, while they sit around talking shop, or that other S-word to customers as they see fit. Probably flirting with women going there who are prettier than they are. 'Make no mistake, this outfit is about as straight as LOU Adler (prodmakucer for Cheech And Chong At The Drive Through, Los Cochinos, etc...at least in those money piling jokes, the customers just get locked in the trunk and pee'd on to death. Wash and wipe before you go see Lou-for all that I know, he's probably dead too.
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July 2023 by Mike G
They no quoted me on replacing my exhaust manifolds and Y pipe. They said it was "too rusty" and hard to get at the manifold studs. They didn't seem to understand that you needed to remove the front tires to access either side of the engine, and wanted to do all the work from underneath the vehicle. They said they may need to remove the engine possibly? No idea of their work quality, but no quoting me states that they are lazy, or their business is so good they don't need any more work. They get one star for reminding me that when you want something done you should just do it yourself. I did all the work myself without a lift or fancy tools other than a socket set and a MAP gas torch in about 3 hours.
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May 2023 by Lin L
Best car repair experience ever!!! I called them right away when I got the recommendation from an auto repair place. Joe invited me to come in the same afternoon, took a look and gave me a super reasonable quote right away. It is amazing that they walk you under the elevated car, show you the problem area and explain the proposed fix. They know how to fix the problem, rather than completely replacing all the parts (which was what another quote I got, at more than 1K above the price here). They gained my trust immediately and I made an appointment for the next day. The next day, my leaking exhaust pipe was fixed in less than an one hour! I had a wonderful chat with Emory at the front desk. He is like a really caring uncle, super wise man. Everyone there was extremely nice and helpful. I highly recommend this place if you have any needs in car exhaust fix and customization.Service: Exhaust
