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March 2024 by Nicole Connelly
The staff were helpful and the work was great but I will not be using the online booking system again. I booked an appointment for a Saturday to get my rear brakes done after driving on grinding brakes for a week, I could not come in during the week due to my work schedule. I had my car information in the system when I booked so I didn’t think that them getting the parts would be an issue but I walked in to drop off my car and I was informed that they might not be able to perform the service since they probably didn’t have the parts and the store to buy the parts were closed. This seems preventable since I had input my car information in the online booking system when I had made the appointment 3-4 days before I showed up but there is a disconnect between the online booking portal and the mechanics. Luckily they were able to find stock they already had to do my brakes but if they did not like the man at the desk assumed I would have risked driving another week on bad brakes or I would have had to take off work.
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February 2024 by Astronaut808
Owner is terrible human being. I was stuck in a snow storm with a flat tire and this guy quoted me at at 160 total for one tire. When i decided to get two, the invoice for the tires was listed at over 200 dollars apiece and my total was 360 for 2 tires. This guy is rude every time i called. Dont waste your time here
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November 2023 by александр тернопол
Worst service ever. I spent half a day to hear: we don't want to fix you car
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November 2023 by James Rockford
The guy at the front desk is very rude. Went there for a brake line issue. Decided to fix it myself.
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November 2023 by Chenchuhui Hu
Will never come back again if they don’t fire front desk staff.
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August 2023 by deb kriteman
The guy at the front desk was soo rude and arrogant. Will never return. Told me I "had to leave my car" and he wouldn't book a time for me to come in. Extremely confrontational. I was appalled at such nasty communication. Ended up cancelling my appt.
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June 2023 by Chris Rosati
The front desk guy was very rude and made no effort to actually do the work on my car. Said he wouldn't be able to get a part since my car is older yet I took it across the street to Sullivan Tires, they fixed it within 3 days and had no issue getting the part. Don't waste your time here
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June 2023 by David Yang
$90 for an oil change (synthetic blend) is too high. I’ll now use any other nearby shop.
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March 2023 by Clément Wittner
Came in to buy new tires and get an alignment, friendly staff with good service and reasonable prices. All done within a decent amount of time that worked for me.Would recommend for your tire needs.
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February 2023 by Joseph M
Went in to get my winter tires mounted. Great price, service, and quick turn around. I booked online first.
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February 2023 by Alexandra O.
Was calling around to find a good oil change price. Man on the phone gave me a very high estimate (compared to other places). As I continued my research, I found amazing reviews saying the oil change prices here are great - so I figured I hadn't called before. I asked for a quote and the guy was all snippy saying "WE HAD THIS CONVERSATION BEFORE". Will DEFINITELY not be going here now. Don't listen to the "low price" comments. Maybe they had good prices at one point... but not now.
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November 2022 by Muhammad Abdul Jabbar
Worst service I ever had in last few years. I'm having whistling noise as soon as I leave the store after oil change and tire rotation. I returned to the store next morning with an appointment so that they can't tell me they are busy. Yet, the front desk guy start blaming this and that without having a test drive even after waiting an hour. I'm, never ever going there, once you paid off, then they don't care about the quality of the service you received.
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October 2022 by Mark Goldstone
I came in for a quote. I got a quote on everthing but the muffler. It was odd that the company could not locate a replacement muffler for my vehicle. Otherwise they were courtious and did an inspection that resulted in a quote.
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September 2022 by Mark Krefting
Great place. We got a flat tire on Labor Day while visiting from New Jersey. AAA put on the spare at our hotel. Most tire shops were closed, but I called and they were open. Gene was very nice, got me right in and patched the tire. Fast service on a holiday and a great price. Highly recommend.
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September 2022 by Mary Evans
Had a wonderful experience at this Monro Muffler recently! I blew out my tire and after AAA put on my spare, I took it here after another Monro location was unexpectedly closed. Within 10 minutes of me being there, Tom had one of his guys go get the tire I needed replaced in the next town over. Great and fast service. Everyone there works really hard and are professional. I appreciate the time Tom and his guys took to help me get everything I needed safely and quickly. Thank you Monro Muffler Waltham!