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November 2023 by Rex M.
Buyer beware! They make promises about taking back equipment that they renege on. Borderline bad faith.
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October 2023 by Jane Carter
Excellent service!!! Mr. Sweeper is a great example of an independent business that really cares about their customers and community. All of the staff members are friendly, very knowledgeable, and professional. I highly recommend this store for purchases and repairs.
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October 2023 by Marcia Allar
I have been buying all my Miele vacuums for me and my family members (at least 7 now!) for over a decade with this wonderful business. Debbie and now Bob always suggest just what I need. No more and no less. Their general maintenance servicing of the vacuums is also excellent. Everyone I send to them is always happy as well. I cannot say enough great things about them!
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August 2023 by Chris LoPilato
If you are reading this review and are contemplating doing business with Mr Sweeper, rest assured you will be very pleased. You will be dealing with a family owned business. Just like the old days, walking in and receiving amazing service from a person of experience in not only sales of quality products, but from experience in servicing them as well. I've benefited from using the service department and now sales. I was about to spend thousands of dollars and Bob was able to provide me with a great deal of knowledge and help me with making the best purchase decision for our home and saving me a great deal of money doing so. Thank you Bob and keep up the great service.
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August 2023 by Cornelia
I should have done this months ago! This shop is THE place to go! I purchased a very expensive German Made Canister vacuum from AMAZON. It was a lemon and required me to return it. Enter Mr. Sweeper. Not only did he provide me with an education on canister vacuums, but he also provided me with information that allowed me to make what I think was a much better informed choice on what I needed and what to buy. So I did make a purchase, an investment and knowing he stands behind what he sells gives me great comfort too! But on top of all that, HE fixed my Old OREck upright which is still useful to me. Others, would not because they wanted to sell me a new vacuum. But they lost the sale, because I wanted both! Thanks to the Family that operate Waltham Mr Sweeper. I will recommend you every time! Love my new SEBO!!
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August 2023 by John Sullivan (Jack)
I recently had the pleasure of engaging with Mr. Sweeper Sales & Repairs for a repair service, and I am thoroughly impressed by their professionalism and expertise. From start to finish, the experience was seamless and exceeded my expectations.The team at Mr. Sweeper demonstrated an in-depth understanding of their craft, diagnosing and addressing the issue with remarkable precision. Their transparent communication throughout the process kept me informed every step of the way, ensuring I was well-informed about the repair process and associated costs.What truly sets Mr. Sweeper apart is their commitment to customer satisfaction. The repair was completed promptly, and my equipment now functions flawlessly. The attention to detail and dedication to delivering quality service are evident in every interaction.I would wholeheartedly recommend Mr. Sweeper Sales & Repairs to anyone in need of reliable and proficient repair services. Their knowledgeable staff, combined with their exceptional customer service, make them a standout choice in the industry. I am genuinely grateful for their efforts and will undoubtedly return for any future needs.Thank you, Mr. Sweeper Sales & Repairs, for your outstanding service!
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August 2023 by Sean Griffin
Excellent service — I recently bought a vacuum from there & it’s easily the best I’ve had (especially compared to the ones I’ve gotten in the past from Amazon, no comparison!) Their consultative approach helped me pick the perfect vacuum & I’m really glad I went there. Highly recommend
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August 2023 by Lucas Meade
Great Experience! I am extremely happy with my purchase and the employees made the process as easy as possible. I 100% recommend this to anyone in the market for a reliable vacuum cleaner. Mr. Sweeper is the best in the business!!
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July 2023 by Peyton W.
Just wanted to let everyone know how great my experience was at this establishment. Bobby was extremely helpful and assisted me in purchasing the right machine for my home! Strongly recommend! Thank you, Nick
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June 2023 by Laurie Flynn
Mr. Sweeper was fantastic! I came in with a Miele vacuum that wasn't working and left three minutes later with everything fixed. Polite and knowledgeable - I'd definitely go back!
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May 2023 by Amy T.
My family and have been going to this place for many years now and every time I go, I get excellent customer service and their repair work has been solid as well. I have had some very bad experiences lately with companies that clearly do not care about their customers or about being a company with good values and principles. Mr. Sweeper in Waltham is on the other end of the spectrum - a company that has good values and it shows in the way that every employee I have encountered there as been helpful, courteous and respectful. It's good to know that there are still some family-run stores around that have their customers at the center of their business.
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March 2023 by Rach L
Had a really great experience here! My vacuum broke and they provided a very reasonable repair estimate, fixed it fast, and it works great again! Super friendly and polite staff. Nothing but positive things to say.
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February 2023 by Isabella S.
On August 14, 2014 we ordered a Miele vacuum cleaner from Crate and Barrel. We ordered the Miele Kona S ****, which is notoriously made in black only. Crate and Barrel shipped instead a Miele Complete C3 Kona Canister Vacuum Cleaner , marine blue, with the *** 228 electrobrush which was later on replaced by an upgraded version, the *** 236. At that time, we had no idea about the substitution. Fast forward to December 15, 2023. I took my blue Miele for service to Mr. Sweeper Sew & Vac in West Roxbury. One month later, I went to pick it up. Surprise! I was presented with a black, worn out, scratched and faded black Miele vacuum cleaner. The man who runs the store insisted that it is mine. The fact that even the claim ticket says blue Miele is totally irrelevant to them. The black junkie one has been pushed on me ever since. The arrogance, the flippancy, the total lack of courtesy that I had to put up with while trying to recuperate my vacuum cleaner is mind boggling. I contacted the main company, Mr. ********************** in *******, **, but it made no difference. The man in charge there, who apparently has some clout over the West Roxbury spin off, insisted that I never dropped off a blue vacuum cleaner and the black one is mine. To this day, they stick to their version of the truth and shamelessly imply that I am either senile or a thief who wants to grab a better vacuum cleaner than the one I dropped off on that fateful evening. In the meantime, I have no vacuum because mine was simply stolen the Mr. Sweeper Sew & Vac in West Roxbury, ** 02132.Please, everybody out there, if you ever drop off anything at this store, take tons of pictures, grab witnesses and be prepared for anything that might happen.
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January 2023 by Ramon Martin
Took an older model Miele vacuum in because of an obstruction that I could not clear. The salesperson had two other customers, but he took the time to figure out and clear the blockage. He did not charge me for this. I was quite impressed. Thanks!
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December 2022 by sue lee
Recently my vacuum cleaner seemed to lose suction power. Changing the bag didn't help it. Looked into the hose and saw it was clogged up. I called Mr. Sweeper and was informed that they could unclog the vacuum. The young man who took care of my vacuum was very courteous and helpful, he unclogged the hose in less than 5 minutes, checked to see that the vacuum had regained suction (which it had), and then informed me there was no charge for this service. I highly recommend Mr. Sweeper, they were polite, efficient and thorough!
