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February 2024 by Damian Guanumen
They kept my car a little longer than expected for a repair, but they did a really good job, I my car looked brand new I feel like. The stuff if very friendly, I like how they had interpreters for people who only speak Spanish.
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February 2024 by Marcia Day
Our car was towed to Pilgrim Auto Body after a fender-bender while we dealt with insurance issues remotely. Jimmy & his crew were knowledgeable & helpful throughout the process of totaling the car. Very professional & trustworthy.
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October 2023 by Sam H
This place is awful. I would give no star if I could. Might as well start off like this, both the woman and the man or any guy there are super rude.they do not know care about you especially
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September 2023 by Wendy W.
OK, the police did insist on towing there after an accident. And it did take a long time to be finished -- But the work was really well done. You couldn't tell it had been in a wreck, including the matching paint, which is NOT easy to do. Nice people as well.
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July 2023 by Jillian Jimmo
Great People! Great Work! Highly recommend! My car was there for a while due to an accident and a delay on parts! Car came out great no issues and very communicative whenever I’d call for an update! They took care of my rental when I was done! I’m about to give them a call for some more work!Service: General repairs & maintenance
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December 2022 by Christopher Williams
Great body work and awesome with aftermarket lighting! Great team of mechanics and the owners are awesome as well!
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December 2022 by Dmitriy Ark
One of the absolute best auto shops in the area. Trustworthy and conveniently located in the heart of the city. I highly recommend you trust your vehicle to their care.
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October 2022 by Mary
My husband and I were in an awful car accident and the police in Waltham called Pilgrim to tow and store, our now, totaled car. I wish I got the gentleman's name, he was a red head, and the kindest guy in the world with a good sense of humor. He could tell this was a traumatic experience for us, and spoke to us with empathy and even gave us great advice on how to further the process we were in. He stopped what he was doing to be kind and helpful to us when we were just there for pictures and belongings from our car. Thank you so much for being so kind to us Pilgrim!Service: Car towing
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July 2022 by Donald gillis
Extremely rude brash and extraordinarily ignorant from the owner who conducts business while talking to you wit a mouthful of pasta and veal hanging out of his mouth to the awfully rude and obviously uneducated woman who answers the phone after 5:00 they do not accept credit ,debit,bank check,PayPal or any form of Currency other than cash.at 4:45 pm I told them I would have to physically run to the bank at tend of the street,I called them back at 4:55 and said I was running back to the towyard with the $200 for towing my running SUV that had not been in an accident.when I arrived I was told with a very nasty tone that we closed at 5:00 it was 5:02 and I'd have to come back in the morning with $250 because they had to store it overnight when all they had to do was take the $200 and give me my keys and I could have driven away.they obviously just wanted to make a other $50 overnight while they tried to digest all that veal and pasta .do yourself a huge favor and stay as far away from this crew as possible
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July 2022 by Bilal Trad
Very bad business very bad customer service
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March 2022 by Kay Smith
My car was towed here after an accident and many valuable personal belongings were stolen from me.... If I could rate this company with 0 stars I would.
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October 2021 by Gina Quinn
The company is very family-oriented very down-to-earth Danielle is very kind and willing to help customer friendly. Nick the owner is very truthful as well as Danielle. I cannot speak for all of them but when my car was towed they were very thorough, polite, handed me their card. As well as very informative. Five stars
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December 2020 by Anna C.
I had a horrible experience with Pilgrim Auto Body. The man who helped me with my towed car (in Dec 2020, for reference) did not wear a mask despite being inside the office with me. Moreso, when I initially called to see if my car was towed through them, they told me it was not. I later confirmed with the police that they did indeed have my car. Their prices are extremely high, especially considering the daily rate of $35/day when I was not notified at all that my car had been towed (despite claims that I was). I do not recommend the city of Waltham continue to give Pilgrim business and I will be sure to note this with the city as well.
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December 2020 by Josh Z.
If I could give this shop a Zero Stars I would. They complete advantage of the fees that they charged. I asked them about the fee's just to understand and the Owner was put on the phone asked me who the F* I am, stated I was an a$$ hole and said he's going to treat me like one. I HAVE NEVER HAD SUCH A TERRIBLE EXPERIENCE REAGARDING CUSTOMER SERVICE!!
