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November 2023 by Lynnette R.
TL;DR I'm forced to pay over $3500 in fraudulent chargesIt's sickening that TD Bank has rigid high standards for its cardholders, but will not stand up to extreme credit card fraud. When I opened a credit card in 2023, it was a triumph after initially being rejected in 2018, then spending years building credit. The banker told me to use credit exclusively because it was safer than debit. I have been painfully let down by TD Bank and online banking.To use mobile banking for my credit card, I had to add an authorized user. This is because the app opens with a pop up. I dismissed it many times, but eventually added the requested information, naming myself as the only authorized user. Since I already had a card, I did not expect another one. A second card was mailed to me without my knowledge. It was stolen. By the next month, there were about $3500 in fraudulent charges on my account. I did not see & report those until four months after the last fraudulent charge.Last summer was rough for me. I suffered an injury and had ambulance bills. I spent an enormous amount of money on an important move and was packing up my life. My grandmother was ill. I did not have a debit card, so all of my transactions were on credit. The summer's pain dragged on into the fall when I realized my account had been defrauded.The first fraudulent charge happened so quickly after the card was mailed (six days) that I now doubt it arrived in my locked mailbox. By following up with merchants, I learned that my card was used with a fake ID to buy a phone & a phone line two weeks after it was mailed. None of the agents I've spoken with know for certain how the card was activated, but I was told that it had to have been done online. It's unlikely that one of my two devices, a phone and a laptop, was used to activate the card. At the time, I lived alone. As a user, I expect online banking to flag suspicious activity or at least to clearly show cards and transactions. TD Bank takes no responsibility for stewarding my account from theft & fraud in that way. I was not notified that my account had a second card added to it, so there was a break in the chain of custody. No one was watching the card activity. In comparison, Discover alerts me to card activity daily so that I can review it.During that difficult summer, I made two mistakes - I interacted with a frequent pop up in my mobile app, and I did not export the PDF statement for June until four months later. The second card is only visible on the PDF export. The pattern of spending on the second card is clearly fraud when I can see it.The amount demanded is about 10% of my net salary, before rent. I feel gutted - I have lost sleep and appetite due to stress. I had started applying to professional development programs, but will now have to postpone my dreams to pay a thief's debt. TD Bank has continued to charge late fees and interest during the past two months when I have been calling the bank weekly to dispute. To avoid interest, I would need to pay in full with the gift my grandmother left me in her passing. I am crushed.I acknowledge these agents for helping me - the Harvard Square branch opened my account, the Brighton brank aided my filing a claim. There have been five calls from collections. I received help from customer support agents & a manager. Investigations, Credit Card Services and the chairman of the board team spoke to me at length. These friendly representatives professionally enforced an impassive policy that ground me down until I gave in and began to make payments again. Today, TD Bank has managed to squeeze about $4000 in fraudulent charges, interest & fees, but has lost a truly lifetime customer. I learned about bank accounts for the first time while on a Girl Scout field trip to TD Bank. I looked for the big green door handles any time my parents took me to the bank. I trusted TD Bank with my checking and savings, but my money is not safe with you. Your process simply isn't justified. It certainly doesn't work for me. My par
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November 2022 by May M.
Very bad customer service! Employees in this location don't know what they are doing, they gave misleading information and for a simple issue, they made me go to their branch 5 times and could not resolve it. Don't recommend this Bank at all! Want to get depressed, go to this bank!
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September 2022 by Merna D.
very bad experience with this Bank they told me when you open up an account and set up direct deposit you will get $300 when I asked about the $300 2 months later they said it's no such a thing I don't recommend this Bank at all . Very bad customer service
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July 2022 by Lusi J.
F****** negative stars pls. DON'T COME HERE UNLESS YOU LIKE BEING LIED TO DIRECTLY IN THE FACE. GO TO CAPITAL ONE OR EVEN SANTANDER, BoA, BUT NOT HERE. Came in June to open an account because there was an online promotion for $300 if you open an account and set up direct deposit, etc. I didn't want to enter my info online so I went to this branch in person. I asked in the bank if they would do the offer in person, they said yes! WITH LOTS OF ENTHUSIASM! They musta been happy they found their next victim. So I open an account and fulfill all the requirements of the offer. Now fast forward to November, I still have not received the bonus. I called customer service and was informed that it was only an online promo. So these mother puckers LIED TO ME JUST TO GET ME TO OPEN A NEW ACCOUNT. I went into the branch again roughly 2 weeks ago to inquire and the same person who I opened the account with, Shuevy or something, acted like this never happened and she doesn't "remember". BULLCRAP. So I get handed to a different customer service person, Eliana. We sit at her desk while she attempts to verify the promo and my info. She then proceeds to write an email to some other department in TD bank to process my bonus, like wtf. So after she sent the email out, I was told to wait 2 weeks and the $300 should show up. Well nope. Nada. Before leaving, they had the nerve to try to get me to open a f****** credit card for a $200 bonus. B***** I didn't get my initial $300 why the f*** would I sign up for a card and then have you tell me again in 3 months "oh I don't remember that promotion". F*** that. Maybe if you got me the $300 in the first place I'd consider the stupid credit card. Waste of f****** time. F*** TD bank and your non existent work ethics. TL:DR: They lied to me about an existing promo to get me to open an account. Then they attempted to act like they had no knowledge of their lying b******* just to get a customer to open an account.
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February 2022 by Mohit Mhamunkar
Always Have Torn Bills In Their, ATM Don't Use It.
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April 2021 by Patricia L.
During a recent home purchase, I tried multiple times to reach TD Bank by telephone. No answer at either the branch or the customer service line. No way to leave a message at the branch and waited 1 hour 45 minutes for the customer service line with - guess what - no answer. I waited until after business hours and called the branch, and was able to leave a message that was never answered. Also, I repeatedly cannot get to bill pay. I have three accounts with TD Bank and will be closing all of them.
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February 2021 by Scott W.
Worst bank going terrible customer service I highly recommend not using this bank! They do not stand behind there customers and I would try any other bank before td bank I would leave but have too many accounts I use my debit card on so don't make the same mistake as I did
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November 2020 by Tim B.
Horrific service on a mortgage. Systems/on-line is late 90's. Paid off the mortgage. After two weeks, the payment didn't show on the account on-line, so I called their customer service. After being on hold for 45 minutes, I was told that I would have to call back to a different department (they wouldn't contact me). So there is a six figure wire transfer, shown to have "arrived" at TD Bank, but they can't get it credited to an account in 14 business days. As of this writing, still no idea on the status of the payment. So if you have hundreds of thousands to throw around and not worry about what happens to it, TD is the bank for you.
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August 2020 by Philip K.
Negative Stars - worst bank customer service I have ever experienced. Systems are antiquated. You can open an account online but have to go into a branch to do anything with it. Limits on transfers are ridiculously low and take 3 to 4 days to clear. Call customer service and after 18 minutes of waiting it hangs up on you - again - have to go to a branch to do anything. BTW - when I went to my branch the associate refused to wear her mask while open only by appt during Covid peak. Closing my acct - this bank is just awful.
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November 2019 by Maria J.
Worst customer service. Have so much to say but won't allow them to waste more of my tim
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July 2019 by Diane H.
I would give them 0 stars if I could. Your accounts are NOT SECURE here! No interest on accounts. Fraud 3 times this year with tdbank $627 of that they would not pay me for. I'm loosing money by being with this bank. I'm out. BEWARE!
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April 2019 by Dave T.
This bank sucks. I started with Commerce Bank in NJ, which was later acquired by the scumbags at TD Bank. Service sucked after the takeover, then I was rejected on a HELOC, even though I had a $200,000 condo (owned free and clear) and was only asking for a $60,000 line of credit. By the way, I had been approved on a$50,000 mortgage, a previous HELOC, an auto loan, an overdraft line of cred;it, a credit card and a 25-year history of doing business ;with them and meeting all obligations My financial investments total ;mor then $2 million. This company is a bunch of idiots and scumbags. Never, NEVER do business with them!
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September 2018 by Nicole W.
Very dissatisfied & questionable experience today at Main Street Waltham branch. Deposited descent sum of cash to my account at a TELLER. Over two hours later, I went to the store to make a purchase & my card was declined. My TD Bank app did not remotely reflect I had made a CASH deposit in the Branch hours prior! When I contacted the Branch, I was told "It's there now." I have lodged a complaint as I demand answers as to WHY this happened! Definitely looking for a better Bank! I would give ZERO stars if I could!
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April 2018 by Ningxiao C.
Bad service. Find some incoming wire transfer issue. They Just tell me it's my own problem and kick me out. Don't ask me detail and not trying to help me figure it out. I went to downtown location for help. Guess what it's the bank's mistake.
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November 2017 by Carlo S.
Checks won't mail out . This issue has started out of the blue since 10/31/17 and i have spent way too long on hold.