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March 2024 by EricaMA
I recently had an unfortunate encounter with the customer service department that left me feeling frustrated and dissatisfied. The representatives seemed unresponsive, lacking in knowledge, and uninterested in resolving my concerns. Despite multiple attempts to seek assistance, the overall experience was disappointing. I hope the company takes steps to improve its customer service for future interactions. As a business owner myself, I am baffled on how this business continues to run, the comments left by the “owner” are completely unprofessional and lacks knowledge on true customer service, this business clearly uses your misfortune as an opportunity to take advantage, business is based off of word of mouth at some point this business won’t be around.
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March 2024 by Diego Alvarenga
Avoid Waltham Tow!!!. If I could give zero stars I would ! I got into a multiple car accident where my vehicle was totaled, and the police got my vehicle towed to this place from the scene of the accident . When Geico tried to go look at my vehicle they were told Geico isn’t allowed on their property. Verbatim their reason was because “Geico Sucks”. I had to pay out of pocket to have the car removed and hauled away to a location the insurance company could come look at it. When I called this location to figure out what’s going on the person on the phone mumbled the whole time and was extremely rude. When I arrived to pay my storage fees the guy sitting in his chair lights up a cigarette in front of me inside the shop. He then informs me my vehicle as at another lot down the road ! Extremely unprofessional !!Stay away from this place! If you have Geico beware !!
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March 2024 by Michael Shaw
Good people
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February 2024 by Natalie Ramirez
Looking for a headache and a short cut to debt? Come on over to Waltham Auto Tow! Not only is their entire existence to screw people over for their coins, they also prioritize making your life a living hell as if having to get my car back from an accident wasn’t enough!After paying multiple imaginary fees I am left to jump start my car on top of it all! Just the cherry on top. Amazing way to end the experience with Waltham Auto Tow!
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February 2024 by James Ennis
Terrible company. Don’t do any business with them! Just read the other reviews too, and chose another company!
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December 2023 by Tim Hake
Extremely rude service. Didn't mention on the phone that they were cash only, and charged me $120 to jump my car. Took more than $120 cash from me and refused to give me change. Do not use this tow service under any circumstances.
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December 2023 by The Self Proclaimed Retrogamer
Please do not come here, prices are pulled out of their behind and staff are awfully rude. Times also are random as m-f closes at 1 then at 2 then at 3 then at any time they feel like they need the money. Staff are also combative and stubborn and give attitude to children and everyone within their sight. Manners were not taught to anyone! If you are in a car crash please ask to get it towed elsewhere
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November 2023 by Shayna Joyce
Very easy to work with. We were in a car accident a few weeks ago and the whole process was very smooth and quick. They are a preferred location for Plymouth Rock Assurance so coordinating between my insurance and them was very simple.
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November 2023 by Justin Deprospo
These people are thieves. They stole hundreds of dollars of personal property out of my car when it was sitting in their tow yard then they wanted to tell me that I came already and took some things out of my car which was a lie. They said they don’t have a problem with theft they are the thieves. Do not leave anything of value in your car if it gets towed by these peopleService: Car towing
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August 2023 by Stacy Rogers
This is one of the rudest organizations I have ever had the unfortunate opportunity to interact with. The person who answers their phone hung up on both my 80 year old mother and me. She needs a receipt for service the end of June and called them a few days after the tow occurred and in over a month can't locate a receipt. They say they are doing a favor to look for it and will call back and then hang up. Truly unprofessional, businesses need to be able to provide receipts even duplicates that's part of normal business practices. This place does not function like that instead they hang up on peopel asking for normal business tasks.
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August 2023 by Stacy R.
So unprofessional. They hang up on people and are horribly rude. My 80 year old mother had to use this organization and needs a copy of her receipt rom 6/24 she called on 6/30 and still on 8/4 has not received the receipt. The person who picks up the phone said he'd get back to her. He claims he never spoke to her before, he's hung up on her before. Stay away!
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July 2023 by Allen Young Movers, Inc.
After my Accident on Monday, the Company & Driver provided excellent Service. Today, Scott escorted me to my vehicle to retrieve my possessions.
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July 2023 by Kevin M.
This company sucks! If your in an accident and the PD says they are calling Waltham Auto and Tow, ask for the other company the city has a contract with, they are extremely rude, take the long way when charging millage for any tow, and employees are inconsistent with the rules. I would advise anyone that is considering doing business with them to not. There's too many tow company's to get stuck with the worst one. I have them a 1 star but they really deserve NO STARS.
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June 2023 by Chih-Hsing Chou
Rude and awful response when I called
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June 2023 by S J
Best of luck if you have to come here.If you come in the afternoon, be prepared for them to turn you away in favor of the morning. Car was actually at Bill's Auto.
