CVS Pharmacy is a well-known business that offers a range of services, including prescriptions, medications, and other products. Customers have had a mix of positive and negative experiences with the company. On the positive side, the use of coupons can provide significant cost savings when purchasing products. The store also has a medication drop box for discarding old or outdated medications, and there is an ATM inside the store. Customers can take advantage of holiday clearance products and candy. However, the pharmacy's automated system has been described as increasingly difficult to use, and calling the pharmacy can be a frustrating experience. The pharmacy staff's performance has been mixed, with some employees being friendly, courteous, and helpful, while others have been less than polite. One customer had a negative experience with a male pharmacist who treated them poorly and even called their doctor an "idiot." The customer also noted that the pharmacy can be slow in filling necessary medications, with some customers waiting hours or even days for their prescriptions. Despite these issues, the customer felt that CVS is not too bad overall, with about half of the pharmacy staff being good at their jobs and treating customers respectfully. The store also recently added self-checkout, though it has had some technical issues and is not always available. Lastly, a male store employee has been observed following customers around the store and making comments about theft, which some customers have found to be uncomfortable and unwelcoming. Overall, CVS Pharmacy offers a mix of positive and negative experiences for its customers, with the pharmacy staff's performance being a key factor in determining the quality of the customer's experience.
The inconvenient introduction of the computer system has been a tremendous waste of time so I do not come into the store for pharmacy anymore. You must go through drive thru if you are picking up for someone or they will not help you in any way.
March 2026
Friendly Staff, much better than the University Dr. location in Amherst.
February 2024
CVS team is the best - wouldn't shop anywhere else!