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November 2023 by Starr Stroup
I just had one of the worst experiences I've ever had w a delivery driver. My company gets deliveries on a daily basis..This guy was rude and inconsiderate.He told me if he had to use the lift gate to unload, he was going to charge extra.Which I wasn't aware.. but I agreed. After that, he says :"he doesn't work for free". Its not free, you just said I was being charged and I agreed. He didn't have to lift anything himself.. he just had to unload the pallet.. with the lift gate. He was super cocky, super standoffish and shouldn't be working w the public. Never will I use this company again!!!!
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October 2023 by ROBERT PINK
They do shipping throughout the cape and islands . And very good at it.we repair The trucks for service.
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October 2023 by S M S (Sasha)
I did not go to Cape Cod Express, I did place a call to their dispatch office. I took the Wareham exit from Rt 25, and one of their smaller box trucks was in front of me on the exit ramp. The state placed a signal light at the end of the ramp some years ago when the Wareham Crossing was put in. However, the gentleman driving felt it wasn't necessary to wait until the light turned green before proceeding. That's why I called in. I have encountered drivers from Cape Cod Express before, when I worked as a receiver and never had any problem with them. They are very professional, always kind, and they do their jobs efficiently. Never any problems.
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August 2023 by Goran Dmitrovic
2 emails and 1phone call and my package was on Martha’s Vineyard in 2 days
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July 2023 by David Degroat
Was just side swiped by one of their box trucks and the driver slowed down then kept going... The police consider that a hit and run and both them and my insurance are pursuing the matter.. It's not the company I'm actually mad at , it's the driver who couldn't be bothered to take two minutes and own up to it... We'll see what comes of it...
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June 2023 by Hasoni Pratts
Reliable and always excellent service with a smile. I had a delivery of furniture brought to their Warham location. It was brought over the next day in great condition. And the two gentlemen that delivered it were professional and took great care with my items. I highly recommend. And I have found the prices reasonable. This particular delivery o had excellent service from Rick to the wonderful woman in Edgartown. Thank you, thank you, thank you.
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June 2023 by Marina A Klusas
Always great service and super helpful friendly people.
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May 2023 by John W.
I never have experienced such incompetence, lack of follow-through, or poor customer service, as I have experienced with Cape Cod Xpress. They were to deliver a fragile work of art to my house, and I advised them that I was not at home until a certain date. Nevertheless, they left it on my doorstep in the freezing cold and it was nearly ruined and I had to pay hundreds of dollars to someone to fix it. Now since last Friday, they have had a chicken coop in their possession for me from tractor supply. They leave me a message on Friday at 4:43 PM when they close at 5 PM (and they claim that they called in the morning, which they did not do) to say they want to make a delivery on Monday. When I get the message, not only can't I call them back because they're closed but they're closed all weekend and they don't allow you to leave a message. So I called first thing Monday morning and they tell me that they no longer can deliver it Monday but will deliver it Tuesday between nine and noon so I have someone wait at home those entire three hours and at 12:41 I called them to ask where it is. They say it's on the truck which is in Mashpee and they'll call the gentleman to deliver it. I asked them to please have him deliver it to the backyard, where it is going, and they refuse. Then apparently the truck driver calls me at 12:52, but I have no idea how that could've happened since I had the phone on me turned on and didn't miss a call, to ask me what the package looks like because he doesn't know if he has it on his truck. What kind of incompetence is that? Why didn't he call the Cape Cod Xpress people and find out what package it is? What kind of a truck delivery man wouldn't know what he has on his truck or what it looks like. How can a truck driver deliver things to peoples houses if he doesn't know what packages go where? So as a result, no one delivered anything today. I called them to complain and ask them to please deliver it either this evening or tomorrow, and they simply said OK and hung up with no time and no indication that they would make sure their truck driver knew just what he was carrying so that he would deliver the right thing to my house. In addition, when I spoke to tractor supply, they let me know that it was up to the delivery people to inform them of the delivery so that they would know to send the assembly people out. Cape Cod Xpress made it clear that no intention of doing anything of the kind and I would have to take on that responsibility. When I called the tractor supply place in Hyannis to complain, they told me they had similar problems with Cape Cod Xpress, where they delivered flats of materials, and drop them with no concern for where they went. I have no idea why these people are in business, but every retailer should avoid working with them and personally if a retailer tells me they have Cape Cod Xpress doing the delivery, i won't work with them. They are Horrific.
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April 2023 by Brad Cook
Much better pricing than Cape Cargo!
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March 2023 by Amanda Cook
Great group that helped our company move our 53 foot trailer from one location to another in MA. Our company is from NC and was working in the area. It’s so nice to know that if we are ever in this area again, they will be able to help us. Best part was getting a call from the driver when he arrived to get the trailer and after parking the trailer at the new location. That was a top notch service! Thanks again!
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March 2023 by Sue C.
We had a delivery of a vanity with a stone top. It arrived in perfect condition, on time and with a very friendly, helpful driver. What a pleasant experience!!
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November 2022 by Guang
The driver is really friendly and helpful. The customer service is also great! I would recommend them.
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November 2022 by Dale Shadbegian
I have had several deliveries that come via Cape Cod Express. They always call with a flexible, decent window of time. Drivers are really nice and helpful. My delivery today to Dennis Port came on several large pallets, and the the driver put them in a great spot, consolidated the pallets, and left it in an orderly fashion. Very highly recommended.
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November 2022 by Caitlyn Silva
Just wanted to share my lovely encounter with Paul Lopes. He was such a delight and so respectful when he brought our delivery. I am in the Seekonk area and look forward to next shipment! Thank you!
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November 2022 by Yanni Gomes
I’ve had a few deliveries from Cape Cod express. They are always on time, one of their drivers Paul lopes is the best he’s so friendly and just overall has a great attitude. Great service!
