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January 2025 by Don Parker
I left a bad review because of a mixup in communication. Robys came thru today and made evet100% and saved us. Front desk and mgt came thru on short notice and made up for everything, some was my fault to. But they went above and beyond. Thank u very much. Merry Christmas
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January 2025 by Anonymous Reviewer
Polite and fast. The guy did cuss at my Propane tank a few times though lol
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February 2024 by Lauren Bell
If you don’t use Roby’s don’t start now. They were bought out and the service is now awful. On auto delivery. Bill was paid. Propane down to 13% and no one delivered any propane and no one called back. So now we’re 3% away from being an emergency with an unsafe home when it’s 20 degrees out.
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February 2024 by Dale Johnson
Service men never get back to you in an emergency and they drop off gas at YOUR neighbor's house and expect you to pay for it, I would give them NO stars
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November 2023 by Daniel J
They had propane at a good price! They only do full tank refills, not by the gallon, so if your tank isn't empty, you're paying for the whole thing. Not a big deal if you know ahead of time. No frills but good price!
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September 2023 by Brad A
Terrible customer service from Sandra. 10 year customer, never been more happy to cancel service and give my business to somebody else. Decision made to cancel their service after 30 seconds of talking to her on the phone trying to clear up an $80 payment issue I was completely unaware of since they don’t know how to leave a voicemail or mail a letter. Use literally anybody else.
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September 2023 by Mayberry J
Arrived at 11:52 told me they closed at 12. Told me to go to Lowe’s and get my tank filled. Didnt care told me to go elsewhere. Terrible.
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June 2023 by Mark Noyce
I have dual rv small tanks which I refill shortly after regulator switches to tank #2. I like to get the 2nd tank topped off so I am driving away 100%. Was told they only charge by the tank as they are in business to F^&%&^% make money. I advised that Tractor supply and Aubuchon all charge by the gallon. Reply : once again, expletives... Next..
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March 2023 by Emily Andrews
AVOID!!!! They tried making me buy a new propane tank for 10k when it just needed a $300 fix? ROBY IS MONEY HUNGRY. On top of their bad service, they are RUDE to customers.
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January 2023 by stacey Silva
Just want to say had no heat was told whole furnance needed to be replace called robys on Tuesday receptionist was very pleasant said she would call back when service could come and look at. They came Wednesday (today ) in am 2 very nice guys took blower called after lunch to see if we were home came back installed blower have heat life is good
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December 2022 by Emily Stearns
They are terrible. I didn’t sign up for auto delivery. The two times we got oil delivered I’ve had to call -because we WERNT put on auto delivery. Well robys is expensive so we went with another company who filled my tank a week ago. Robys came today to fill my tank (which wasn’t needed) and I didnt know until the guy was putting the bill in my door. My husband called robys to see why they came to deliver and the man he spoke to was so rude. Telling my husband “oh well” and “we put you on auto delivery” The best one out of his mouth was “it was only 20 gallons so just pay it and we won’t service you again” Worst company ,stay away.
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July 2022 by judy bourque
Very rude guy in service likes to swear at customers wish I got his name but he refused to give it to me
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March 2022 by Don H.
I can always rely on Roby's for providing top service. Reliable, responsive and keenly aware of priorities especially in hard weather. Thanks to all at RPG.
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March 2022 by Daniel Donnavan
HORRIBLE HORRIBLE customer Service. Yelling at, and being rude to, an elderly person that has been a customer of theirs for decades. Thinking the manager/owner would handle better. He was actually worse. Very Rude and degrading. If I could give less than 1 star I would.
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March 2022 by Aquatic Tech
I called Robys not only because they've been around since I was a little kid but because they do it right the first time. I use them for all of my home heating needs.
