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October 2023 by Susan A.
If there was zero stars I opt that one ! HD Wareham has about 4 employees that are outstanding truly ! I seek them out if I have to go there . If they are not working at that time then I leave and go to Lowe's So that's a big Hoorah to those four employees. One of them is at the Pro Desk She assured me and walked with me to show me the product I was interested in. (Asian gal ) seek her out she is Outstanding. The next is at the customer service returns window. Very very helpful. Even took my name and number to have the correct person call me when they get in. And the third person was the flooring dept. He was thorough in explaining every detail I needed to install vinyl flooring. Seek him out for answers ! (Young dude). Very very helpful Lastly the appliance gal(Paula?) she was beyond thorough. Told me to inspect before signing on delivery and why. As well as helping me with appliance Choice. Seek her out if you need appliances. She's fabulous ! So why the One Star? Well it isn't about the above mentioned folks. I'll tell ya that !The one star is for the Financing Dept. (which isn't in the store , but there's no option for this on yelp )Anyway. I just bought a fixer and needed flooring / appliances / and general assistance with tools / wood/ nails etc. so I applied to the HD CC and was initially offered 6 mos 0%. Right after applying I received some text offers for 24 mos 0%. So I called the finance dept. so I called the 800 number. On the phone for about 20 minutes while HD Finance dept made changes. Before I hung up I said "let's review. I have 24mos 0% interest so long as min pymt was timely . Correct ?" He replied "yes that's correct ". I said thank you because I was about to drop 4 grand on supplies and I did !I get my first bill and the only thing that was 24 mos 0% was the appliances. Everything else was 6 mos. 0% and due in 6 mos. What ?!?! I called and was told only the appliances were 24. I recalled and replayed the entire convo with finance dep. in the end I lost that battle ! So I paid the entire thing off What's the big deal then ?1) I was LIED to. Out right LIED to2) with 0% for 24mos it's like a loan to yourself 3) I confirmed the 24mos 0% for purchases I'm about to make (up to the 4K I was allowed ). Nope ! They lied ! Do not trust the Hime Depot Finance Dept at all ever !Oh just a few additional comments. One thing I needed was new windows and a gal at flooring was kind to make me an appt for windows and scheduled it. Ya ! They never showed !Then I get the follow up phone call weeks later asking about how my appt went Serious ? No show and thus no windows They LIED (again) I still get the phone calls (prob robo dials ) keep asking me about the windows Thanks for listening!
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May 2023 by Jim S.
We had two screens delivered to Provincetown. One was wrong size and one had hole. I called the manager and they were sold out of the screens as was Hyannis. He tracked two down from Plymouth store and had them delivered to Provincetown. This is best customer service I have ever received from Home Depot especially for an item that wasn't a big ticket item!Thank you for caring!'n
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October 2022 by Savannah W.
My partner and I went to home depot to find a connector piece for our kitchen sink. We could not find an employee to help us anywhere, as neither of us are plumbers. We went to the paint desk, and the employee sent us to the plumbing aisle saying someone would be over there. There was no one there, so we waited around and looked in the next few aisles and didn't see anyone. We then went to the returns desk, and the employee there was speaking on the phone and didn't even look up to acknowledge us for a solid 10 minutes. We tried the man at the flooring desk, who was the most helpful of the group. He called his manager who texted the one employee with any plumbing knowledge. We were told to wait and hopefully the plumbing employee would see our text soon and he left us with a shrug of his shoulders and said "that's all I can do." The plumbing employee nor the manager came, so we left. What a waste of an hour. You would think they would at least have walkie talkies or have an idea of where their staff are. After reading other reviews of this location, I am not surprised at the lack of help we received.
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October 2022 by Paula J.
This is the location to go to for all your home repairs. I shop at this location because of the staff who work at this location. They are professional and friendly when shopping here. Remember to check the clearance sections of the store to find amazing clearance deals. Ask for Sue. She is professional and kind with plenty of knowledge.
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October 2022 by David Vieira
Rented sander didn't give me foam pads but had sand paper had to back wasted rental time
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December 2021 by Sue W.
Another odd experience with them. We ordered a new microwave and paid for installation. They weren't in the door five minutes before one man started telling me he couldn't install it because it was bigger than the old one. The next day it took my husband and son less than half and hour to do it. It hung on the old hanger. Screwed onto the old holes. Bet they were done early that day. We did save $140. It reminds me, we are DIYers not because we like it, but because of the quality of hired help.
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August 2021 by Richard. Sheppard S.
I went to Home Depot expecting to find a shopping cart next to the entrance not one to be found.I only needed one thing so After finding it I cashed out wile leaving the exit door all the carts are by the exit how convenient to never have to collect cart from the lot
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June 2021 by Steve R.
My Dad and Mom are both 78 years old. Imagine my surprise when I find out my mother bought my Elderly father an angle grinder with no batteries. The tool guy suggested it to her,Why? They go back to the store to return it . Of course they can't find the receipt so the lady says he will get store credit. They take his licence then hand him a paper and tell him he cannot return the item. He is told he has returned to many things; He told the woman he has never returned anything to Home Depot she tells him someone must be using his Licence. When I see him he tell asks me if I can find out what is going on because someone is using his I.D I check online for him with Home Depots Reporting Agency the Retail Equation.Two days later after completing all the requirements I find out he has never returned anything to Home Depot. They just made it all up ,shame on your company.
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May 2021 by Andrew L
I rent here
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October 2020 by Sabrina Menard
Inventory so misleading. They have it at these locations but they dont and also want you to pay shipping inside. Halloween isn't here yet but they want you to pay for shipping the items when they could still be in the stores.
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August 2020 by Sean M. L.
It's like dealing with incompetent monkeys. I stopped using Home Depot years ago due to their crappy service and sloppy services, it seems nothing has changed. The difference between this and Lowes is night and day. I ordered a set of French Doors and they showed up in a contractors delivery truck with no help to carry it, the box was wide open and the doors swinging around so I had to refuse the delivery, just couldn't take the chance of it being damaged after they left. Then call the store and get the run around about getting it delivered again. Stay far far away from these morons, not sure how you can continue to run a business like t his.
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August 2020 by Al Roberti
I had a wood order placed for delivery and the furring strip boards were in awful condition - barely 1 or 2 good pieces of wood out of 20+.
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June 2020 by Kim S.
The Home Depot on Cranberry Highway in Wareham, Massachusetts has no regard for the current situation regarding the Covid virus and preventing the spread of it. 1. The store had not one carriage in it's entry ways the entire time we were there and the customer service desk informed us that it was the customer's responsibility to go out into the parking lot, collect a a carriage and clean it themselves. 2. The cleaning supplies were left at the entrance with no paper towels for the customers to wipe down dirty carts they collected themselves and worse, 2 children were playing with the unattended spray bottles with unnamed chemicals in them (because they were not kept out of reach of children). 3. When I asked for a manager it took more than thirty minutes for one to appear (and she was in fact, not a manger), who said they were too busy to attend to the carts and they didn't have enough staff. This was as we stood in front of three employees at customer service doing nothing but standing around watching us express our concerns. 4. After we checked out (45 minutes later), there were still not carts for customers, which really sends the message, "we don't care about the health and safety of our customers". I contacted the general manager of the store, Mr. Lowe, who supported the fact that they did not have enough staff to go out into the parking lots to assure their customers were handling clean carts. Home Depot on Cranberry Highway should target it's new slogan; "How Doers Get More Done" to it's employees rather than to it's customers because they have obviously spent more time making excuses as to why they cannot follow health guidelines, for the benefit of all, rather than just get out there and collect the carts and wipe them down. Beyond unacceptable.
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May 2020 by Mary B.
This store obviously does not care at all about customer safety. I went to pick up an online order. At the customer service desk inside the store, three employees were working. One had no mask on. The second had a mask dangling from one ear, face uncovered as she talked on the phone, then held a long conversation with a customer. The third had a mask on when she first spoke to me, then left and returned with no mask, continuing to talk to me. In the parking lot, a young employee offered to help me load my heavy purchase into my car. He did not bother to pull his mask over his face, nor did he attempt to stay six feet away from me. Very disturbing.
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April 2020 by Bert Boulay
The best associates around!!!
