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September 2023 by Lisa Rose
My 10 month old granddaughter got her ears pierced and less than two weeks one of her ear ring fell out, but they said they had a new less sensitive ear piercing gun ! ☹️ .. very disappointed customer!!!! Update.. I spoke to the Manager and she was very understanding and re-pierced her ears for free so I am very pleased!! Thank You Ulta Beauty
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September 2023 by Alice Jones
I go to Ulta Salon every week and Taylor is wonderful- very accommodating and always does a great job.
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August 2023 by Kimberly
Absolutely the worst customer service especially today. Every single person was rude and condescending. I had a return and pulled up my ultra cc on my phone she still would not credit my account back. I also had the receipt but, still would only give me store credit. Then opens the tube of makeup inspecting it like I used it it was in the original sealed package. I will drive to Plymouth next time.
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August 2023 by Kimberly A
Absolutely the worst customer service especially today. Every single person was rude and condescending. I had a return and pulled up my ultra cc on my phone she still would not credit my account back. I also had the receipt but, still would only give me store credit. Then opens the tube of makeup inspecting it like I used it it was in the original sealed package. I will drive to Plymouth next time.
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August 2023 by Phaedrah Erika
HORRIFIC. I have a background in retail and every time I come to this Ulta it is a NIGHTMARE. I shop here often, generally do research/know exactly what I want, and always spend over a hundred dollars- yet every time I visit, I am met with inattentive and condescending employees who have less product knowledge than me and are embarrassingly useless when I have any questions. Today was by far, my worst experience there to date. It was 90 degrees out, I have an event tomorrow, I am sick, and have my two month old, so I opted for curbside pick up. A little over an hour after placing my order, I still hadn't received a confirmation, but figured I'd head over anyways while my baby would allow it. Called ahead, so that they would have the order ready (my old company had a similar pick up option) and no answer. So I lug the baby into the store, they were unaware an order had even been placed, I wait, they look, and cannot find the product. I am now sick, carrying my baby throughout the store, looking for something comparable while not a soul offers to help me. I finally settled on a pair of acrylics so long, as a mom, I broke a nail just looking at them, and approached the counter to be checked out my the USELESS manager who always talks down to me for no reason every time I'm there. I understand the product being out and that they clearly cannot control theft in that store (probably due to the REALLY BAD CUSTOMER SERVICE) but I was just looking for some customer service, you know? I hope they get that store together, because it's a damn shame
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July 2023 by Marla Brown
I chose items I needed. Waited in line for close to 15 minutes. Then the item I was going to be purchasing came up for almost double the price. I showed the manager where five others were shelved at the lower price. She insisted that customers need to compare item tags with listed shelf prices, this after the sales associate said that the manager said that the people shelving had messed up the whole aisle. They should have honored the price. I left without making a purchase and won't return.
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July 2023 by marla sirois
I chose items I needed. Waited in line for close to 15 minutes. Then the item I was going to be purchasing came up for almost double the price. I showed the manager where five others were shelved at the lower price. She insisted that customers need to compare item tags with listed shelf prices, this after the sales associate said that the manager said that the people shelving had messed up the whole aisle. They should have honored the price. I left without making a purchase and won't return.
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June 2023 by brooke simard
I have been getting my hair done by Taylor for a year now. She is awesome! I highly recommend going to her!
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April 2023 by Allison Bither
I've been seeing Taylor for two years now, she's the best! She carefully listens to what I want done to my hair and she never disappoints. My daughter loves her hair done by Taylor too!
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March 2023 by Kelly Burke
Taylor does such a great job of making me feel relaxed while she does my ‘do. She has great ideas and skills and is always upbeat. Great work!
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March 2023 by Olivia Cambra
Taylor’s been doing my hair since May and every time its fabulous every time ?
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December 2022 by Ean C.
Went today with my wife who needed to replace her makeup. The staff was very helpful and patient as she picked which makeup she wanted. They didn't pressure her to buy anything.
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December 2022 by Toni Jellison
My hair appointment was great! Taylor was my stylist and she does beautiful work, so friendly and personable. I won't go anywhere else.
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December 2022 by Melissa Bergeron
My experience with Taylor at Ulta Salon has been amazing. She always listens to exactly what I’m looking for and has always blown my mind how great my hair comes out. This salon is very clean and professional I would highly recommend.
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December 2022 by Kristin D
I have been seeing Taylor for years and she is great! Her hi-lighting skills are amazing and her attention detail is wonderful. The way she cuts my hair is always just right and how she styles it is even better. She is super friendly and professional. I would recommend her to anyone and everyone!
