Verizon offers awesome service with very knowledgeable and friendly staff who make the process painless and easy. Some experiences can be disappointing, with customers feeling like they are bothering the staff. However, the store can also provide excellent solutions, like arranging for a mobile tech to fix a cracked screen or securing a free phone, saving significant money. While business accounts or certain purchases may require online steps, the staff works to get things done. Overall, customers report being extremely satisfied with their visits.