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November 2025 by Bruce McDONALD
As always Outstanding service and customer support!!!
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November 2025 by Charles Wilson
Came in for winter tire changeover. Was told at 2pm that they were a man down. I said, no problem, I’ll be here until 5:30.
Got the car at 5:30 and hit the highway and the car starts shimmying right away. I was not happy.
Called the next day. Made a priority appointment. When I showed up for the spot, I was polite but firm. I told one of the guys that I had sat patiently for 3.5 hours waiting for my tires the first time in. No problem. I had the time. Today, I don’t have the time and did not want to wait. I have never left Direct Tire with out-of-balance tires.
So, Fabio, a mechanic that I met looked at the tires and rims. He brought me out to show me the problem. The right side tires were wobbly as he turned them. Huh. I had not seen that before.
So we made a plan. I asked that he rebalance the tires to the best of his ability and put the two best balanced tires up front. He agreed that was the best plan of action.
I was not there long, and when I left, I hopped on the highway, and it was 100% better. Not perfect, but so much better. I know that it will never be perfect. I guess this is what had been done in the past without me knowing.
Once again, great service, people who care, and a super staff keep me coming back. It may be a little more expensive, but it’s always worth it. Every single time.
I appreciate your attention to customer service. It makes all the difference in the world.
Thank you guys (and gals). Happy holidays to all.
Chuck Wilson
Needham, MA
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November 2025 by Steve Rosenberg
I needed winter tires and wheels for my new S8. Bob was incredible in reviewing all the wheels that make sense and finally we settled on some bad ass wheels to match my bad ass car. When I went to pick the car up, Bob insisted on showing me the details of the wheels. It looks amazing and the passion they have for doing it right is amazing. I have been a customer of DT for 40 years and they never disappoint. Wish I could give 10 stars
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November 2025 by Christopher Owens
I have been using Direct Tire for brake and tire services since 1999. I recently checked a competitor who is closer to me, but ultimately selected Direct Tire for my new tires since they are just a nice group of people and they can be trusted to do what is right for your car. I again had an excellent experience with them for my new tires.
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November 2025 by kimberly brandt
After being ripped off twice with gas station air pumps that are not up to code stopped by here and beyond helpful!!! So nice and efficient!
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November 2025 by Matthew McKee
Good service and honest treatment. Got me in the same day for a car that had to be jumped. It was a simple battery replacement, completed in just a few hours. They're well organized and close to my house. They even took care of the coupon I forgot to bring with me when I texted them later.
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November 2025 by m cincotta
This past week, I came in for a 3:00 p.m. appointment to have my snow tires put on. When I booked the appointment over the phone, and again when I checked in, I was told the service would take a couple of hours. I made it clear to both people that I would be waiting for the car.
A little after 5:00 p.m., I was finally told, “Your car is going in next.” At no point between 3:00 and 5:00 did anyone inform me that my 3:00 appointment had effectively become a 5:00 appointment. I reasonably expected my car to be ready around 5:00, but I didn’t leave until 6:30.
I understand that delays happen and that staffing shortages can cause backups. However, not communicating with customers and allowing them to sit for hours without any update is simply not acceptable. If a customer has an appointment, Direct Tire should honor that time, or at the very least, proactively communicate delays. That’s basic courtesy and good business practice.
I’ve been a customer at Direct Tire Watertown for over 20 years, and unfortunately, the experience no longer reflects the level of service I once expected. I left very disappointed.
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November 2025 by Douglas Katz
Always excellent service, attention, and expertise at Direct Tire.
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November 2025 by Andy Finton
Great service, great communication, engaged staff, fair prices! I really appreciate the transparency, communication, and follow up.
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November 2025 by george pendergast
✔️😎
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November 2025 by Artem Olishkevych
Perfect 👍
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November 2025 by Anne Childs
Snow tires
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November 2025 by Lisa Smith
I have a long standing history with Direct Tire in Watertown and I have only wonderful things to say about Barry and his team/staff. I have become a valued part of their community and I feel that every time I go there. They are fair, honest and go above and beyond to make me feel as though I am getting a true and accurate service.
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November 2025 by Michele Bennett
I have been a long time customer of Direct Tire and have always had a great experience. I also like that they provide loaner cars.
I haven't run into many auto repair places that do that for their customers.
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November 2025 by Douglas Jefferson
Staff is knowledgeable and treat you like family. Susan always remembers my name and makes sure everything goes smoothly. All the folks there are great at answering all your questions and never disappoint.
