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March 2024 by Jeffrey DeVaughn
By far the worst service I ever received and truly bad customer service and poor communication on this end. I will never use H&R Block ever again based off this service.I filed my taxes over two months ago and did not receive my return just yet, because your system payment messed up saying I did not pay but I provided prof that I paid and it came out of my account.I will now be taking this up the chain because this service is awful and should never be used!
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March 2024 by Liz Roderick
Highly recommend using Igor at the Watertown branch. He's been doing this a long time, knew the answers to all my questions and was very easy to work with. I took off one star because $500+ is way too much money to pay a third party to do your taxes. Especially for those of us under a certain income. Still, Igor is awesome and I'll likely be back as I am every year.
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February 2024 by Erika Johnson
Staff a no-show to two virtual appointments.I made an in-person appointment to have my taxes filed. We were unable to complete the filing in one appointment and I was told a follow-up appointment would be needed. I booked a return virtual appointment for the following week.I arrived on time for the follow-up appointment and waited 15 minutes with no one showing up for the meeting. I sent a message to my tax professional (no response). After five minutes, I called the office directly and was told my tax professional would join the call within 5-10 mins and was running behind. I waited another 10 mins before calling back after no one showed and was told that they needed to cancel. All this after 35-40 mins. I was rescheduled for the following week with a different tax professional.Virtual appointment #2. Same exact experience. Emailed after 15 mins. No response. Called with no answer from the office. Waited 30 mins in total. I ended up having to book another appointment with a different office entirely. Looking at other reviews and talking to others, this seems to have happened with others.
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March 2023 by Mikit Kanakia
Amazing service.
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March 2023 by Antonio Hudson
I love h r block
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May 2022 by Mark Smith
They were much better this time around. Audrey out of Wzltham did my taxes and it was quick, efficient, they respected my time. I would recommend this H&R Block.
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April 2022 by Deborah Robbins
really find working with my tax preparer to be a pleasant experience and gets the job done.
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March 2022 by Saadman Islam
Joanne is excellent and gave me great tax advise! Highly recommend her!
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March 2022 by amr mousa
They are great talking and good experience
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April 2021 by marykay nasby
Carlton really set a high standard as an Advisor, and made filing my taxes such an easy experience
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April 2021 by Carlos Rolon
It was a pleasure they were professionals get a raise
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April 2021 by Lynn Fullerton
Competent tax preparers. I don't have to worry about whether or not it will be done right. I've always had a good experience.
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April 2021 by Mark Berg
Joanne Kurz provides with excellent service and I have total confidence in her.
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April 2021 by Chris Hill
Joanne was excellent and friendly i would highly reccomend her to any friends and family
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March 2021 by Jenny Ward
Our tax expert was very nice and patient with us, while taking his precise time to file thoroughly and correctly to give us the best outcome.
