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January 2024 by Carrie L.
Bought a new Lexus NX from Ussa of Watertown. Great experience! Simple buying process and top notch dealership. Ussa is an expert on Lexus cars and did a great job through the whole process. I would recommend Lexus of Watertown and Ussa to anyone looking for a Lexus.
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January 2024 by Joseph N.
Had one of the best experiences ever with Lexus of Watertown. Ussa helped me purchase my brand new rx500h. He was very professional and answered every question I had. He was also kind enough to walk me through all the technology the vehicle has. Will highly recommend Ussa and the friendly staff at Lexus of Watertown. Thank you!
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December 2023 by fritz gerald laroche
Lexus it is
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December 2023 by Jeffrey B.
Best place to buy your new car and you love sales and costumer services. Check out this place is great for getting your vehicle
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December 2023 by Heather T.
Exceptional experience! 5 star service purchasing my new Lexus. Ussa was amazing. Thank you so much!
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December 2023 by Lisa C.
Ussa was the best. He answered all of my questions and explained every feature in detail. He took his time with me even though I came in so close to closing. He helped me choose the best Lexus. He never made me feel pressured. Highly recommend Lexus of Watertown and Ussa.
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November 2023 by Sara E
I needed to install Apple CarPlay in my older Lexus. I am very pleased with the results. They even delivered my car to my home. Serge was the driver who delivered my car and he was very professional, quick and friendly!
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June 2023 by Jeffrey Schnitzer
My Lexus LS500 never needs repairs - I've been leasing/buying from Lexus for decades. Once the battery went bad. Lexus of Watertown immediately came out and replaced it. The people at Lexus of Watertown are the best. Jimmy Yu is one of the most helpful people I have ever met. Alex - the finance person - has helped me out many times. I cannot imagine any better place to buy/lease a Lexus or other car than Lexus of Watertown.Services: General repairs & maintenance
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May 2023 by W D.
I purchased my Lexus with Leon Barnes who was great, knowledgeable, polite and very professional. If you have your heart set on Lexus and live close by, I would highly recommend you reach out to Leon.
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May 2023 by Amit Das
Maria is great, no more scraping sound under the car! thank you!
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April 2023 by Kato Kizito
The Service specialists are quick and very knowledgeable about cars which is comforting.
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April 2023 by Shanice K.
From the minute I walked into this dealership I knew I'd be purchasing a car based on the excellent customer service. Leon Barnes was my appointed sales rep and he was very accommodating and easy to work with. I was able to secure the perfect car for me within 3 hours of walking into the dealership. It was such an easy and seamless process and for that I am grateful. I will be a customer for life.
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March 2023 by Erin W.
If I could give this place negative stars ... I would. As a previous Lexus owner, I am extremely disappointed in the customer service of this dealership (or lack there of). My BF and I stopped by to quickly look at some cars ... as we will be in the market to buy soon. I don't know if it was because of our ethnicity or because we came from the gym and were not "dressed to impress", but no one approached us to help us. In fact, no one EVEN SAID HELLO or acknowledged our presence!!! Like seriously??? They weren't even busy. They were standing around "chatting" with each other. I have never had this kind of treatment at any other Lexus dealerships around the country. I felt so judged and less than due to our physical appearance. It was very upsetting, and I no longer will be Team Lexus!!! This kind of service and treatment is unacceptable and honestly ... a poor business model.
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January 2023 by Val Go
Best service experience, thanks to Andrew. I had a problem with the airbag which resulted in the state inspection failing. The service department allowed me to bring my car in right away. The service advisor, Andrew, was beyond helpful - he kept me posted while I waited, he apologized for the wait time which actually wasn’t that long. He asked good questions about the airbag issue and was able to narrow down the issue which I truly believe saved me money. He even went back to my car to get my phone charger despite how busy he was. The service waiting area is modern and has great beverages. Really positive experience, thank you!Service: Electrical repair
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January 2023 by GNeilly yard
Had a really great experience with everyone at this Lexus Watertown dealership the hospitality of everyone who you came across was professional great service ? ?
