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November 2023 by Mark Urman
I am a loyal customer of the Lexus of Watertown for ~25 years and I found myself in a very uncomfortable, time-pressuring situation related to my RX 350 safety issue question. It took one phone call to Lexus of Watertown to make an appointment and without any delays completely resolve the issue! Thank you for your great service for many, many years!
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November 2023 by Erica Lombardi
We recently worked with Kevin Silva at Lexus of Watertown and have to note that he is a remarkable sales consultant. He expertly guided us through the purchase of our first electric vehicle, the Lexus RZ450e. Kevin's deep knowledge of the vehicle and the Lexus brand was evident from the start. He made the entire process smooth and enjoyable, patiently addressing all our questions and concerns. Kevin's commitment to post-sale support and customer satisfaction sets him apart, making our experience exceptional. If you're considering any Lexus, Kevin Silva is the go-to consultant at Lexus of Watertown.
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November 2023 by Karan Sood
Herb is a great salesman. I told him I wanted a good value Lexus SUV. He showed me a RX350, and then a 450h once I told him about my concerns regarding fuel economy. He went above and beyond getting through my car insurance to add the car (took a while) on the phone and setting everything up. Great experience.
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October 2023 by Zac Stoltzner
Had a wonderful experience at Lexus of Watertown. Worked with Philip, who took so much of his time to ensure we were completely satisfied and got the best value. We are very grateful for his patience and to the entire team at Watertown. Jose was also fantastic to work with, and stayed after hours to ensure we completed the process in one visit. Overall a great experience and one I’d recommend over other Lexus dealerships in the area.
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October 2023 by elena M
I love my new car!!The team at Lexus of Watertown truly went above and beyond to help me get the car I wanted.I am very impressed and grateful for all the assistance. They genuinely cared and paid attention to every detail.Thank you to Kevin Silva in sales for all his help.You won’t be disappointed if you visit this dealership.
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October 2023 by Going Healthy
Purchased a vehicle with the assistance of Herb as my sales consultant. Any questions you may have he'll respond promptly via text or return your call. Stays with you the entire time and also doesn't double book appointments. Zero pressure and the car was ready for pick-up as promised. Ask for Herb and buy with confidence. The Lexus warranty is the best I've seen on any vehicle.
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September 2023 by Jiaqi Zhang
I just bought my first car from Lexus of Watertown. The whole experience was awesome. Ussa was super professional and helpful from start to finish. He knew his stuff inside and out, and it was clear he genuinely cared about finding the perfect car for me. He didn't pressure me into anything I didn't want, and he patiently answered all my questions. Couldn't be happier with this experience!
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September 2023 by Daniel Kagan
My contact is with Herb. I have purchased two cars from him. The second I bought from him because my experience with the first was excellent. The experience buying the second was the same. I like Herb because he is direct. He has experience in this field that he uses to be honest with the customer rather than to take and advantage. I will return to Lexus of Watertown for my next car because of Herb.
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September 2023 by Kevin Salmanowich
I first walked into the “new” car dealership at Lexus of Watertown by mistake. The worker there was so nice to practically walked me over the adjacent building where the pre-owned cars were sold. I met with Reyna Monge and she discussed the options for the model and year I was looking for. I was thrilled to see my first choice still available. We went through the car thoroughly and had the test drive. I was made comfortable in the lounge area while paperwork was prepared. I sat with George from the finance department, and he was extremely friendly and nice. I am very happy with my decision to buy at Lexus of Watertown.Randy
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September 2023 by Ang Frost
Hey! I recently had an awesome experience at Lexus of Watertowns’s service department. ?? They were super friendly, efficient, and did a great job fixing my car. The people were very helpful in answering all of my questions, they treated me as if I was family and that’s why I refuse to go anywhere else and get my car serviced! Highly recommend!Tell them I sent you!! ??
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September 2023 by Raymond Pan
I couldn’t be happier with the exceptional service I received from Steve . From the moment I walked in, they were friendly, patient, and eager to assist. They took the time to answer all my questions, making sure I had a clear understanding of everything. Their kindness and patience made the entire car-buying process stress-free. I highly recommend this outstanding car salesman to anyone in search of a top-notch experience!
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September 2023 by Tito Joaquin
Happy to share my great experience at Lexus of Watertown!Once again, this dealer helped me to get the vehicle I wanted to drive.Almost a year ago, my wife was able to get the car she wanted.Leon Barnes on both occasions provided an excellent service!He and Alex Abutaleb worked hard so I could bring home my Lexus IS next day!With their quick assistance, the process in getting this car was finalized same day!I will definitely continue to be a customer at this dealer as I am very satisfied with the way me and my family were treated.On this same visit my kids enjoyed being at the play area, my wife had her nails done there and I enjoyed my coffee.Unique experience! Recommended5 stars-Tito
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September 2023 by patrice anderson
My experience working with Reyna at Lexus of Watertown has been amazing & smooth from start ti finish. I was only there to look at a vehicle i saw on their website but after speaking with Reyna the sales associate who was available I ended up purchasing on the spot. She was welcoming, easy to talk to, she listened to my needs and communicates well but most importantly she made my decision very easy. She followed up and communicated with me from start right up until I picked up my vehiclewhich was registered, Cleaned, road ready and even after then she still reached out to see how I was loving the vehicle, if i was having any issues and reminded me of little features of the vehicle. I was happy to have Reyna as my SA, THANK YOU REYNA!
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August 2023 by Lissa G
Kevin Silva was amazing! He provided some of the best customer service I've had in a long time. I enjoyed his welcoming demeanor, great attitude, his car knowledge and most of all his honesty. I didn't feel pressured as car buying can be a little stressful. He helped me narrow down my choices and I found a vehicle that met my needs. I'm so happy I went with Lexus of Watertown and will definitely be a repeat customer!
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August 2023 by Leila R.
We worked with Ussa and he was amazing. He was knowledgeable, patient, respectful, and soft-spoken. There were none of the "airs" that I was worried about walking into a luxury car dealership. From test driving through the purchasing and pick up process, as well dealing with my trade-in, this was a top-notch experience.
