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November 2023 by elisabeth schaefer
I brought a pair of 24 karat gold earring to Marcou Jewelers in Watertown for repair - the spring in the clasp of one of the earrings was not working well.Marcou called the next day to say the repair was complete. When I went to pick up my earring I found the spring had not been repaired! They did not say they couldn't do the repair - but when I looked at the work done I found no repair had been made.Not a place I would recommend for repairs - it used to be excellent. I had the same earring repaired 8 years ago and they did a perfect job.
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May 2023 by Julia Alpern
First time I came in here a few weeks ago to get my ring size, lovely owner strikes up such friendly conversation with me and it was such a great encounter. Then today I returned to get a necklace clasp repaired, once again he was SO fun and sweet, got it done in 5 minutes and didn't even charge me, so generous. Will certainly be coming back here!
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May 2023 by Joan L.
I got a Xmas gift from my husband, Will for sizing my wedding band and engagement ring to a smaller size (31 years post wedding) from Marcou Jewelers. I am so glad he picked Marcou----Best ever service, and plenty of entertainment and hard work from Mr. Marcou.We wouldn't go anywhere else!! Excellence and Integrity!!Joan and Will 5/5/23
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April 2023 by Carol W.
I've come here a few times now. The first time I came was during the height of the pandemic. I needed to find a screw back for some diamond earrings that my husband gifted me over 15 years ago. Kenny was very friendly and able to help me. I was happy that he found a solution, and I even ended up picking up a new pair of earrings that caught my eye. More recently, I came b/c I lost one of the backs on the new pair. I don't normally buy jewelry and don't know how much things cost nowadays. The woman who helped me was slightly condescending. Her tone in answering my questions was unfriendly. Maybe that's how she talks? It just didn't feel particularly welcoming. When she told me that it would cost about $75 to $100 to find a matching back for my earrings, I remarked that I just need something to keep my earring in place and it didn't have to be precious metal. She did help me find an affordable solution, sterling silver backs for $15. Since they are helpful, I would come back again if I had a specific issue.
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December 2022 by Javier Avendaño
Either he doesn't know what he's talking about, or he just didn't feel like working. Came in for a simple link repair on a watch that goes for $670-750 in the used market (not the point, but bear with me). He takes a quick look and says, "oh, this is just a worthless piece, it's really not worth spending any money on fixing this". I tell him I'm surprised to hear that about this brand, but he insists that yes, they used to be good, now they are terrible, and I should not waste my money. What? Should I buy another watch just because a link pin is broken? Even if it was a piece of s**t watch, your customer manners are way off, my man!Also, please buy a broom or a vacuum cleaner, because I could not believe a jewelry store could have such a dirty carpet...Glad to bring my "worthless" watch to anyone else who will be glad to help a potential customer
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December 2022 by Jay A
Either he doesn't know what he's talking about, or he just didn't feel like working. Came in for a simple link repair on a watch that goes for $670-750 in the used market (not the point, but bear with me). He takes a quick look and says, "oh, this is just a worthless piece, it's really not worth spending any money on fixing this". I tell him I'm surprised to hear that about this brand, but he insists that yes, they used to be good, now they are terrible, and I should not waste my money. What? Should I buy another watch just because a link pin is broken? Even if it was a piece of s**t watch, your customer manners are way off, my man!Also, please buy a broom or a vacuum cleaner, because I could not believe a jewelry store could have such a dirty carpet...Glad to bring my "worthless" watch to anyone else who will be glad to help a potential customer
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October 2022 by Montana Byrne
As someone who is new to the whole appraisal process, Kenny made me feel so comfortable and made the whole process easy. Definitely recommend this business !
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August 2022 by Renee Salvo
Kenny is honest, trustworthy and his customers are his top priority.
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April 2022 by Mayer Krochmal
I had a wonderful experience here and I would recommend them to anyone and everyone.
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December 2021 by Brooks Basinger
Oh my gawwwdgie! If you’re dreaming about bling, then you need to go see Kenny. This guy is the real deal! You will leave the shop with not only something really shiny, but also a year’s worth of therapy. Go buy yourself something expensive! You are worth it. ❤️marcou!!!
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September 2021 by Don Gervich
Kenneth has always been friendly and helpful to me.He installs batteries in my watch--and recently tore off an old watch band and replaced the new one I had... for no charge.A kind and enjoyable shop to visit.
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June 2021 by Luba Pecheneva
Took two pairs of earrings for repair in this shop, the owner did an amazing job on both. I came back to buy a set of gold earrings, which I'm super happy with. Will come back again. Felt very welcomed and taken care of!
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May 2021 by Maddie B.
I went in the other day, and although they were ultimately unable to fix my necklace, the man who helped me was so kind and sweet and did everything he could to make it work! Can't recommend this place enough.
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June 2020 by Candace C.
We were able to get wedding bands that we love on short notice for a good price. The owner managed to get them resized and engraved in time! Great service.
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December 2019 by Laurie R.
Love Marcous in Watertown for over 30 years! The service is superior no hard pitch to buy. Quality jewelry at reasonable prices. Kenny the owner is extremely fun and friendly I bought an amazing tennis bracelet and and a beautiful cross. Just love my purchases. Kenny is the best!
