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January 2024 by Erica F.
Above and beyond! I had significant vehicle damage and received prompt service and wise advice from Dustin. Highest recommendation.Erica Fox
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December 2023 by William G.
Watch out for these guys. Get everything in writing before you agree to any work or set an appointment. I had an experience with them to do a small repair job on the rear quarter panel. Bernie, who said he was in the business for 30 years, looked at the job and said it would be about $1500. That was a fair price. On the day I arrived, he looked at it again and wanted $2100, claiming additional costs. Both myself and my friend were part of the original conversation and challenged him on his higher estimate. He became very aggressive and agitated. We took our business to A-Z auto on Comm ave. in Brighton, MA - and they gave us the right price - about $1500. O'Reillys had good recommendations here and elsewhere so I was surprised by my experience but just be a better customer - never trust even the nicest people. Get it ALL in writing.
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November 2023 by Madeline Cronin
I had a great experience with O'Reilly & Son. My car got sideswiped and the side mirror ripped off. We took it to O'Reilly and got regular updates and an estimate of when the car would be returned. The car is better than before the accident. They fixed the panels and mirror, replaced the hubs and even buffed out a scratch on the roof. Thank you!
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November 2023 by Chrissy Daigle
Bernie is AMAZING! Someone hit my car at work-really bad- hit and run! My car camw back looking brand new on the outside and in! Highly recommend!Service: Body & Trim
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September 2023 by Terry L.
The guys at the shop were, to a person, fantastic. I had never had body work done and didn't understand how their shop interfaced with State Farm. They were more than polite and accommodating, their work on my car is fantastic, and, I discovered, they had done an extra repair on their own of the driver's side rear door handle. Not only that, they detailed (clean inside and out)! I can't recommend them highly enough. They're great!
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September 2023 by Norman Stembridge
They've been around for a while and will be for a while longer. Their pretty busy because their pretty good from what I saw. They communicate well with customers.
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September 2023 by antoinette rodney-celestine
Fabulous work! White glove service. This is my second time using O'Reilly body shop. The last time was about 4 years ago and it was a great experience but, this time surpassed the last one. The level of detail to both the bodywork and the auto detailing was phenomenal. I felt like a new car was returned to me. They even gave me that new car smell again ?. Bernie was very communicative about when to bring in my car, when he expected the parts to be received and when he thought he could return it to me. Everything went as he estimated. The team manning this business deserves an award. Best of Boston, where are you? Visit O'Reilly's bodyshop and consider them as a contender. Thank you Bernie and the team!
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July 2023 by Noah S.
I needed some auto body work done recently and I wanted to share the phenomenal job that Bernie and his team did at O’Reilly’s Auto Body in Watertown on Arsenal Street. Bernie and his team are extremely detailed and diligent when performing body work and my car has never looked so good! If you are in the Newton, Watertown or Waltham area and need auto body work I cannot recommend this shop enough! Five Star service and work! Thank you!Services: Auto body & trim repair
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May 2023 by Igor B.
O'Reilly took my car after the accident. Dustin and his team did an exceptional job: very professional and punctual. Plus free consultations. The staff was always very friendly. I am extremely happy with the results. Thank you, Dustin! Highly recommend!
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March 2023 by Donna F.
OReilly took my car in two days after a fender bender in the garage trying to avoid the snowblower my neighbor left between our cars. They popped the bumper back in, repainted touch up and only charged me paint costs. This was incredibly generous when I expected a thousand dollar repair. They had previously done a professional and reasonably priced repair on this car so the bump was so frustrating. Both times they were prompt, professional, communicative and left the car pristine inside and out. If you have a bumper in the city, you need OReilly!
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February 2023 by Ray Williams
I've known these guys for a long time. They do quality work and are easy to deal with. Big thumbs-up!
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December 2022 by Mac Nooy
Bernie and his team are the best. Dedicated, responsive, and willing to work with their clients to make car repairs as convenient as possible. Support this great team!Service: Auto water leak repair
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October 2022 by WinAlways RainOrShine
LOOK ELSEWHERE! BUYER BEWARE....You may not receive to kind of service you deserve. This place is low quality and disorganized. You can tell from just walking into the front office... Guy ripped of the masking tape they used, which removed paint from the car that was not even damaged. Had to wait 30 days to get my car in....then it took another 30 days for completion. Terrible quality work once finished, and the car inspected in appropriate conditions. You're better off keeping your options open.Service: Auto body & trim replacement
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August 2022 by Nancy St Michel
Extremely rude person operating the phones who clearly did not want to be doing the job they were doing. They do not call back (despite promises to do so) and if you call them, they complain of excessive phone calling. Poor communication and long wait times to get the work done AGAIN with no updates on what to expect. Will not be using them again.Services: Auto tire replacement
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August 2022 by K. Jackson
LOOK ELSEWHERE! BUYER BEWARE....You may not receive to kind of service you deserve. This place is low quality and disorganized. You can tell from just walking into the front office... Guy ripped of the masking tape they used, which removed paint from the car that was not even damaged. Had to wait 30 days to get my car in....then it took another 30 days for completion. Terrible quality work once finished, and the car inspected in appropriate conditions. You're better off keeping your options open.Service: Auto body & trim replacement