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March 2024 by Sydney Koo
Ok, this place is generally great in terms of staff friendliness. I’ve been attending this gym for years now, however, and in the past year or so, the place has really decreased in cleanliness and general upkeep. Here are a few things I have noticed that are easy areas for improvement:1. The towels for wipe-down are often placed right next to the dispensers. It only takes one extra step of installing them.2. The water fountain is often super dirty, with mold and orange grime. Makes me feel pretty uncomfortable about drinking water or refilling my own.3. The bathrooms could use some help. I can smell urine from the men’s room almost constantly—outside of it, when I’m working out.Thank you. I know you can get to fixing!Update: given the response to my review, I am wondering why it’s my responsibility to take the next steps and email someone when the Planet fitness team has access to my specific complaints and the email, itself.Additionally4. There is a newer female employee who is constantly on her phone, sometimes even having full blown conversations on speaker. That would be fine if she weren’t also so unfriendly. I have to greet her first every time and it is met with a side-eye. If this place weren’t so convenient for me I wouldn’t be coming, so there’s my positive. So disappointed.
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March 2024 by Marianne Najjar
Very clean and I like the setup of the different workouts. The equipment much better than the Medford location which they need an upgrade overall. Bigger than Medford more private weight rooms.
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March 2024 by Anar Adigozalov
Scammer!!! They will never cancel your membership and keep charging.
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February 2024 by Christopher Perruzzi
Great gym.
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February 2024 by Frederick Hanton
Great equipment outstanding staff and a great location
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February 2024 by Kinda Romanos
I was there for a quick check of the gym and I ended up staying for couple hours!!Gabe was very helpful showing me around as well trying different kinds of machines which helped me making a decision to definitely join and enjoy going there!
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February 2024 by John Lane
Great staff! Gabe at the front desk helped me when I lost my wallet, which I really appreciated
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February 2024 by Sasuke Uchiha
"men's" bathrooms stinkthe front staff are just fancybecause I had a charge of 60 dollars becauseWhen I got to the gym to scan my code, the staff thought there was a payment problem and they still let me through.Time passed, the manager told me that I couldn't pass because I owed 3 months.and I told him since whenand because previously it happened and the manager "who was not friendly at all" told me that when I scanned the code it appeared that I had tobut the staff in front never told me because they kept talking on their phone
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February 2024 by Brian
Not enough equipment, no AC.
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February 2024 by Cassidy Gosselin
Vicken is very personable, super informative and knowledgeable and made the sign up process very fun and easy. Jaree is also great and is extremely friendly and welcoming!
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February 2024 by Yadira Dominguez Tovar
My experience in this gym has been very good, especially the attention that Gabe gives you is great!!, on several occasions when he got to misplaced an object he was always very kind and helped me.
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February 2024 by David Goyco
Clean and a lot of equipment
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January 2024 by manuel briceño
I’ve been coming to this location for about a year and Gabe is a really nice person. He helped me out with an issue I had with my membership and he took his time to give me a hand!Excellent work Gabe!
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January 2024 by Luke Stapleton
Great Staff and customer service! Marcus went above and beyond to assist when I was calling from out of state and needed to transfer membership.
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December 2023 by grace s
I just overheard the gym manager yelling at someone on the phone and belitting them and saying “keep it coming pooky?” It was so odd and terribly unprofessional. Does not make me want to continue coming here if this is how the staff feel about their members. They definitely seem like they need more training in customer service. Yikes.
