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January 2024 by More to Explore
Horrible public relations. Rooms and service n/a. This is no longer a Super 8 Motel. the name has been changed to The Arsenel Inn and rates are twice as much as Super 8 rates. the receptionist did not want to be there, when I asked if there were other motels in the area she said she did not know. Upon leaving I asked to use the restroom and she said they were available to paying guests.Noteworthy details: If the receptionist is any reflection on the new owners, they do not deserve our business. I got the impression the receptionist was- if not one of the owners - family of the owners.
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January 2024 by Mandi J.
The room was beautiful. I wish that was the end of the story but sadly that is the only good part. Paid the 150 dollar security deposit and was told the next day at checkout that they would refund the money. They went in and changed the amount charged to 148.11. I called three weeks or so later to find out about it. Spoke to a man who said it was for room service. I was at the hotel for maybe 9 hours total and it was to take a shower, sleep and then leave. No damages were done and no smoking happened in the room, which is their new story to the BBB when they got involved to try to get the security deposit back. They can even watch their cameras because my car was parked directly in front of it at all times and the only smoking that happened was outside in the parking garage. Do not stay there or you will end up paying at least double what you think you are paying because they do not give the security deposit back.
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October 2023 by Simcha Halpert-Hanson
Stay here if you want a cheap uncomfortable place to stay. It served my purpose and I’m grateful. And it’s in need of some standard upgrades (a mattress without springs poking me for example).
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September 2023 by Owen R.
Amazing experience at this hotel. Staff was great and the food at breakfast was better than McDonald's. Save yourself some money and go here. Definitely recommend for a vacation.
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September 2023 by Andreas S.
Nice big rooms! Inside better than from the outside expected!
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June 2023 by Nadia ChaveZ
Honestly, it's definitely the best hotel I've stayed in on this cross country trip. It was clean staff was friendly. I can tell people live here permanently but they don't seem sketchy.
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March 2022 by MJ “Spagz” BJorlie
Reasonable nightly rateFriendly staffQuiet accommodations
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October 2021 by Matt L.
This place is also called "The Inn on Arsenal". We didn't know it was a Super-8. We booked three rooms for a wedding. Yes, they were cheap rooms, but we weren't expecting them to be so dirty. All the photos were from just one of the rooms, but all three were poor. I could have added more photos, but why bother. It's one of the dirtiest, dilapidated places I've seen. We picked it because as was the only place within walking distance to our destination, and it was quite affordable, considering we needed three rooms. Big mistake. I should have checked the reviews more carefully. I booked the rooms from my United Airlines App when getting tickets, so we would have something. We could always change it later... now I'm very sorry we didn't pay a bit more somewhere else. We can tolerate worn-out furniture if it is clean, but the room was also dirty. Running our fingers along the headboard gave us a finger full of dust. I should have taken a picture. There were gross stains on the walls that could be washed off if anyone cared... Bathroom was dirty, the couch was so grungy my wife insisted that they give us an extra sheet to cover the couch. The really big shock was the mousetrap behind the bed. I could go on, but I think you get the idea.
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March 2021 by Nick PapaK
Don't recommend this place
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March 2021 by ricardo belizaire
Not a friendly staff at all
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March 2021 by Troy Holbert
Not to clean
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March 2021 by Lois Breckenridge
The best little hotel in Watertown cant help but love this spot..
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March 2021 by Angel Lopez
This place is very bad Sevisio we spent 6 days here with company sleeping the Sevisio too bad he gave us sheets or your clothes no where to heat food the person who serves at night is very bitter I forgot my card one day and he didn't want to give me another extra until my boss But the next day I had to go sleep in another hotel, very bad service.
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March 2020 by Carlos Chiles
Poor breakfast... And restroom horrible! Beds are ok comfortable.
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March 2020 by Sam Heans
Horrible experience. Dirty rooms with black mould in the bathtub. Terrible front desk service. They locked us out of our hotel room at 10:30pm and I’m 8 months pregnant telling us they moved our room! When we finally got back in our room that was PAID FOR & BOOKED FOR MONTHS, they call us at midnight trying to tell us we need to go downstairs to pay extra charges right that minute! UNREAL bad service and scamming at this motel. Do not stay here!
