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November 2023 by Jane C
I’ve been coming here for maintenance on my vehicle for about 3 years now and I have left my old mechanic to stay with VIP. The service is great, speedy, and they are staffed for walk in visits. Don’t forget- they take Military, First Responder, and AAA discounts for most services.
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November 2023 by Colleen Troy
After being surprised by a failed vehicle inspection and calling around to several local tire shops, I chose to go to VIP because their customer service over the phone was superb! Both Julio and Marco were a delight to work with through the process of replacing tie rods and all four tires. They were excited to answer all of our questions, very knowledgeable about how VIP operated as a company, and eager to share their insights and experiences. VIP was also one of the only locations I called where they were upfront about the estimated costs and time for service. Ultimately, we chose to bring my partner's car there the same week because of having had such a wonderful experience! I would highly recommend VIP because of the customer service :-)
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November 2023 by Dana Le
This review is long overdue but over the summer I brought my car in for a complete revamp. I got all new tires, an alignment, an oil change, a new control arm, and new brakes. The staff was so friendly and educated me (a 20 something year old who knows nothing about cars) on everything my car was needing and was getting done. They got me in and out within just a few hours and I am for sure going to be a repeat customer!Services: Tires
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October 2023 by John H
So I inherited a company van at my new job. No one wants to take care of it. Had a bolt in 1 tire. They were able to patch up an LT tire on a 2500 Sprinter for under $40. Outstanding.
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October 2023 by Alexia Bee
Do not bring your car here. Lying and disrespectful would be an understatement. I called to make an appointment, was told that I could come on the spot for an alignment, that they had availability. Came right away.Waited an hour and my car was still in the parking lot. When I question them about it, they were rude and dismissive. People’s time is important, do not tell customers you have availability if you do not.
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October 2023 by Ali Sirry
So, VIP Tires and Service totally saved my car from an oil leak nightmare! These folks have the most awesome technicians – seriously, they worked their magic. The customer service? Top-notch. And can we talk about their hospitality? Made me feel right at home. They treat your car like it’s their own.If your car needs fixing, these are your go-to peeps. Trust me, they're the real deal!
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October 2023 by Josh Cadenhead
I had tires shipped here from Tirerack due to the rare size of my tires. I was able to schedule over the website chat feature which was super convenient and quick! Once I showed up for my appointment, they took my car right in and got started. My tires are very low profile, so I figured it would take a while to do the job, but it was surprisingly quick. The front desk staff was very nice and engaging, they seem to take pride in their job, which is refreshing now a days. This is now my go to place for any car work I need done!Service: Tires
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October 2023 by Mojtaba Ebrahimian
I called several mechanics to put my own 4 tires on my car. One mechanic said they were backed up and the earliest they could do was in 2 months. Another mechanic shop said they are available on a Friday and it will take them 2 hours to put the tires on. I asked for an appointment and went to their shop 8 am and I thought I would be done by 12 but they told me even with an appointment they would do it by 6 pm and asked me to wait. BUT when I called VIP tires they were very clear on when they could put the tires on and how much it approximately could be. I went to VIP tires in Watertown in the morning and and their team was very efficient and fast and did the job in 2 hours as they told me over the phone. When I went their team was Josh, Julio, Marco, and Jadah. I would go back to VIP tires and services again for my future car service because I like how transparent and fast they are.
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October 2023 by Wayne H Brown
I was taken by AAA to VIP after a nasty tire failure on a dangerous highway. This is one of the best auto repair experiences ever. Jayden was outstanding in helping me to solve the problem and replace the tire. While I had to leave the car overnight, they had it ready to go, early the next morning. And Jayden arranged a ride home for me when I had to leave the car. I will be using VIP for ALL my tire and auto repair issues. They are thorough, professional and fairly priced...and spend all the time needed to get things right. I will go back next week for more work as VIP can be fully trusted and are truly the best. They will now always be my "go to" shop. I highly recommend VIP and especially my Service Advisor Jayden. Just a fabulously positive experience.
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September 2023 by Tresha Bouldin
Purchased four new tires. Quick and friendly service :) The store manager, Marco, explained everything well, great sense of humor, thoughtful... the service tech was friendly. The attached parts store was great, too. Thank you for your help!Service: Tires
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September 2023 by Gunvant Bhirud
I had some tire work, The VIP team repaired it quickly and also did the follow-up. Very good and prompt serviceReally appreciate the prompt and neat service1
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September 2023 by Ashlee Spataro
These guys are absolutely amazing! Joshua helped me find 4 new tires right in my price range the whole time I was here treated me like friends and really enjoyed hanging out my car was done so fast I was kinda sad to go! Great work! Will definitely be back!!!!Service: Tires
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August 2023 by Ben Kallas
Recently brought my car in for an oil change and was impressed. While you won't be able to bring in your own oil or other items - you need to use theirs - they have a full range of synthetic oil and additives for very reasonable prices. Friendly and very quick service.
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August 2023 by Lisa Katz
This is a an excellent repair shop. The staff are very friendly and respectful. Marco explained the services clearly and offered the most affordable option first. He even picked me up at a cafe so I didn’t have to walk back in the rain. I’ll definitely return.
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August 2023 by Elizabeth S.
I've been coming here for many years and these guys are so wonderful. They treat you with respect, they level with you about what you absolutely need, and they help you weigh what it's worth to fix vs wait and see, etc. Besides which they are funny. I never mind waiting for my vehicle though I usually don't have to. They let you know how long it will take and they always come through on time....Can't say enough good.
