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August 2022 by Kaiylibe Wood
Withdrew money from their ATM and received 5s instead of 20s, and was then called a liar by the staff when I went in to complain
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April 2022 by Lee F.
Terrible customer service. Not sure of their business model of masquerading around as a "friendly local bank" on paper while treating their customers as if they were a giant conglomerate national bank. Be a member elsewhere and be treated like a human being and needed customer. The guy claiming to be the "marketing manager" acted like a total j*** to us and we ended up closing our account as a result. Opened a new checking account at the credit union.
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March 2022 by Denise Garcia
I went to cornerstone Bank this afternoon around 3:15 p.m. Upon arrival I was greeted by one of your tellers. I politely asked if I could open a checking account with a state income tax check that I had received. I felt as if none of them wanted to assist me in opening an account as they all looked at each other and one of them stated "Um yeah it's going to be a moment" I instantly felt uncomfortable and disappointed. The teller on the far right stated to me it's going to be a 7-Day hold on that check we can't just cash the check and give you the money. I understand that every bank has their policy but I work with customer service and there is a way to speak to your customers and explain the policy in a polite way. I then left and will never return. it's unfortunate because my son banks with you guys. I still can't believe it. ?????? Webster Location
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October 2020 by timothy marszalkowski
I have been a a customer for over 10 years and I always enjoy going to my Webster location all the tellers are wonderful poeple and very professional.
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September 2020 by Josh Ruggiero
I do commercial risk management for small to middle market clients in the greater Worcester area and refer my clients to Angela every opportunity I have. Angela's expertise and professionalism is to such a degree that knowing her and making the introduction makes my clients think higher of me. Whether its a new project, a new building, or an employee getting a new a vehicle, I default to Angela.This started because I met Angela when I switched from Bank of they who shall not be named. Mortgages, auto loans, credit cards, everything. I wouldn't consider going anywhere else. Lastly its worth mentioning that the bank is by no means geographically convenient for me- I go out of my way to bank with Angela @Cornerstone Bank because the service is THAT GOOD.
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December 2019 by kiki loves
I've been having this bank since I was a kid...it was for the moo-la account. But in my younger years it was called southbrige savings bank and now that it is conerstone bank it's still the same. A new name but the bank is the best bank anyone can have. It's so much better than TD Bank and bank of America.i had both of them and all they do is charge you a whole bunch of fees for everything.. so I recommend conerstone bank to anyone in need of a bank or want to switch you won't regret your decision..try it for yourself ??✨
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September 2019 by Jill Magnant
Used to bank with Southbridge Savings & they mergered becoming Cornerstone. They have been great for my banking needs so far, although they dropped the ball on a mortgage for us & we ended up using a mortgage company which worked out much better. But overall as a bank they are good.
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June 2019 by lorie wood
I recently moved to the area and this is the bank closest to me. I work during regular banking business hours and Saturdays.