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January 2024 by cassandra c.
How are people like me on the phone waiting to be answered for 30mins, 20 mins and 45mins in one day? Unfortunately, each time I have to get off the phone without getting through because I have to work, or a doctors appointment. I just have a question about side effect concerns about a medication that has already begun for a child. I live 45 mins away. I cannot just walk in. Left voicemails for doctors. Hopefully I hear from someone soon.
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October 2023 by Stephen W.
Been using the Webster, MA location for years. Staff is always polite, attentive and helpful. Some just get offended too easy If they dont get their way. thank you CVS
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June 2023 by Melissa E.
Horrible pharmacy! I transferedFrom the one in Framingham being closer to my husbands new job. They called me claiming my daughters insurance ended in May. Ummm funny I just got prescriptions done in Framingham the beginning of June, so that doesn't make any sense to me. They claimed they called the insurance company and continued to tell me I was wrong. (Customer service rule number 1 customer is always right) so I called the insurance company and guess what? They never called them and my daughter still has insurance they just don't want todo they're job. Then some head honcho, called me and said they will not process my child's medication....so we now put children's lives in danger! Stay away from them I have already Contacted BBB and mass pharmacy to file formal complaints! Go to Walgreens or anywhere but CVS!
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December 2021 by Maureen G.
My husband went to pick up his prescription and was given the rudest customer service! I called when he got home and they hung up on me!!!!!! We have used this pharmacy for over 30 years! I have never had such rude service!! Cooperate please look into this location!!
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June 2021 by R L.
Pharmacy takes way too long to fill orders. Customer service is awful. We drove up to pick up our order and without even looking up told us it wasn't ready and shut the window on us. I guess chewing gum and doing their nails is part of the job description now. Rude.