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October 2025 by Jacquelynne Mercado
Re: Complaint Regarding 2012 Chevy Cruze LT Purchased in September 2020
To Whom It May Concern,
In September 2020, at the age of 18, I purchased a 2012 Chevy Cruze LT from your Webster location. At the time of sale, I was told that the vehicle was fully serviced and in good condition, with prior ownership by an older gentleman. I put $2,100 down, and the vehicle had approximately 129,000 miles.
Since that time, I have experienced constant and costly mechanical issues that should have been addressed before the sale. Within the first six months, the throttle body failed, and I was charged by Harbro for the repair. Since then, I have paid for an extensive list of repairs including, but not limited to: catalytic converter, new belt, battery, four fuel injectors, premium oxygen sensor, mass air flow sensor, solenoid valve, ignition coil, multiple spark plug replacements, eight tires, brakes and rotors, valve cover gasket, fuses, and a horn. There is also an ongoing oil leak that I later discovered was documented prior to my purchase but never disclosed. Now main bearings and my front strut are also in need of replacing.
In total, I have paid off $8,000 on the vehicle itself, not including the thousands of dollars in repairs I’ve invested. At 185,000 miles, the vehicle continues to break down. This situation has placed a severe financial burden on my family, especially now that I am 23 with an infant child and a partner who depends on this car for work transportation.
I feel that Harbro misrepresented the condition of this vehicle at the time of purchase, took advantage of me as a young and inexperienced buyer, and failed to uphold your advertised values as a family-friendly business.
I am formally requesting the following resolution:
• A written acknowledgment of this complaint.
• A fair reimbursement or compensation for the documented major repairs I have had to cover.
• Consideration for a trade-in credit or assistance toward a safe and reliable vehicle.
If this issue is not addressed, I will have no choice but to pursue further action through the Better Business Bureau, the Massachusetts Attorney General’s Office, and public consumer review platforms.
I expect a response within 14 days of receipt of this letter.
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August 2025 by Jacob Majorowski
Fair prices, at least on the window, until you notice their 4,000 dollar “finance charge”, very deceptive and sleazy dealership.
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November 2024 by David MacIndoe
Nothing but good things to say about Harbro. When shopping for a car, I didn't feel at all pressured when I was looking around here. Zach greeted me and was very helpful answering questions, and he was very friendly. I didn't feel the least but pressured. They let you take a test drive on your own so you can take the time to test everything and make sure you like the car, without someone breathing down your neck. They are very honest at Harbro, too. The price you see is what you get, no strings attached. It includes the sales tax and all the fees!
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April 2024 by gregory vasale
There to rent a car.
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October 2023 by CYNTHIA ADAMS
Jonah, and Mike,cant say enough great things about them, they have gone above and beyond to get my car in perfect shape, this is my second car from them and if i live long enough hopefully my next one as well, thanks for doing a great job and helping me through this car sale.Sincerely Cyndi Adams.
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October 2023 by Bernard Office
They dont respond.
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August 2022 by Angel Carattini
Great place, the folks try Hard and give their all to help you, even when we the customer are at are worst Harboro staff shine the best. They are polite, kind and very understanding. Im just hard headed and snappy lol, but they continue to impress. I'll buy all my vehicles from them. Prices are very welcoming and the services are just top notch. Great job Aaron, Sales Team. My wife and I appreciate you.
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July 2022 by Holly Proulx
I just bought a car from Websters Harbro Auto Sales. It was so easy and hassle free. NO PRESSURE and they work with you. Nick was great and I will recommend them to my friends and family.
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December 2021 by Nathalie Corchado
I absolutely love this team! They are amazing and I will recommend them over and over. They have that small town charm and they really take care of us customers. They make sure that the purchase is a good fit for you never pushy. I love my car so much ❤
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November 2021 by Bill Borowski
Literally the best customer service I have experienced. I needed an obscure repair for my older Jeep and they could not have been more professional or informative. I won’t take my vehicles anywhere else from now on.
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October 2021 by Leilani Turley
I would totally Recommend Harbro Auto Sales. Awesome customer service, great turn around time. Mike is very responsive & professional. I couldn't be happier with my Mercedes and it's been six months and I'm still happy with my decision.
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September 2021 by Joseph “Bagzz” Bagnell
Went in this morning to have what I thought waS a windshield washer pump that was no good wasn't spraying the wash fluid... I bought one online a week ago incase that was the issue and would already have the part,, which the part i brought was what he needed.The mechanic, I don't know his name but real nice installed the pump in 10 minutes. It was defective, didn't work! Aaron the other mechanic, real nice too called around and had one delivered. Took 10 minutes to deliver i believe.. The mechanic whos name I don't know again, real nice guy, installed it in 5 minutes. Worked like a charm. Great guys, and I was only there with them having have to end up ordering the part it took a total of about 30 minutes. I've been going to them for years.
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September 2021 by Nelkis
I just purchased a vehicle and these guys are very helpful and professional. You really feel taken care of. They don't just throw a car at you they were very patient and gave me time and tips on what to work on to get a car that for my lifestyle
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June 2021 by Semperphight *
Honestly the only dealership I will ever do business with. We have purchased 5 vehicles in 10 years from Harbro. Mike helped us when we had almost no chance at all 10 years ago, as the years past and our credit improved we always came back for an upgrade. They have a great maintenance team as well. Aaron is top notch mechanic and can do anything from a oil change, timing belt, to electrical diagnostics. Just a honest team with customer satisfaction as a driving mission. Thank you Mike and Webster Team for always coming through.Luis
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April 2021 by Sam Chipman
My car rental at the Webster location was a breeze and a joy.Aaron makes you feel like part of the family. Very personable and helpful with any questions you may have and informs you as to all that is required to make your transaction fast and efficient.Returning the vehicle is just as easy as picking one up.Will definitely keep this business in my favorites book to continue doing business with.Close by for me and highly recommended.
