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April 2025 by Jane Maloney
I had an oil change and tire rotation. They were quick. The place was clean. Offered refreshment
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March 2025 by Sarah Pratt
Ripped off. Don’t allow them to do your spark plugs because you can get them cheaper online from the car website and bring them to a mechanic. Ridiculously priced. Only took my car here for recall and they pushed that I had the spark plugs done.
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March 2025 by Kerrie Mallory
Great customer service! We went there for a warrantied repair & found Long Subaru very pleasant & helpful during the entire experience.
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March 2025 by Nancy McComas
Christy was very helpful . Unfortunately my car was 2&1/2 months in the repair shop due to delays. The car looks and feels great and the work was perfectly completed! 4 photos before and 1 perfect after!
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March 2025 by Christine Jones
Felt uneducated and tricked into buying more than I needed
Bill added up quickly and was not price estimated
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March 2025 by gina montemagni
I came in for a recall, and the process was simple and easy but they actually did it quicker than expected and that was an issue for me because I planned my work around their estimation of 1 week, so with it being done in 1 day I had to totally rearrange my schedule losing hours of work. Also, when I was looking over the paperwork, it says that I had no oil on my dipstick, which is not true and you’d think if it was, they would’ve told me before I left the lot. I also know I need a new exhaust (half of it is totally missing) and the paperwork says “a general estimate on mid pipe and muffler is recommended” but “customer does not want work done”, which is also not true. I was expecting a quote and would have been more than happy to get the work done. Plus, if it was, I wouldn’t have had to rearrange my schedule, leading to this poor review.
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October 2024 by Tyler Benjamin
I drove 30 minutes to Long Subaru based on their website's claim of offering express service. I attempted calling prior, but was only sent to voicemail. However, when I arrived, I was told they don't offer express service today. Overall, I would not recommend them if you're relying on their express service option, as it's misleading.
Definitely call prior to attempting to use this service- hopefully they’ll answer for you.
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September 2023 by Barbara Wood
Great place, great people and ? service
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May 2023 by Greg M.
Happy to report the first class service from Long Subaru. We did not originally purchase our Outback here, but have been using the service department for several years. We have always been treated well, the work has been done right, and on schedule. When the time eventually comes to replace this car, I wouldn't hesitate to bring my business here for that as well.
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May 2023 by Maritza Rivera
GREAT CSR..ESPECIALLY MIKE.?
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March 2023 by Tracy S.
Such amazing customer service when I bought my first ever Subaru. My previous car was totaled and I had very limited time to purchase. Carrille went out of her way to accommodate my needs and place me in the car I loved! Matt in management made the tedious process of signing pallet work actually enjoyable! I highly recommend everything about this dealership!
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September 2022 by Dave Dube
Very good service.
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September 2022 by Silky Girl Gaming
nice place
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June 2022 by Pamela M.
words fail me to describe my experience, besides amazing. I needed a new car in 2018/2019 due to a deer. I test drI've many. I also went into many dealerships and never felt comfortable. I saw a Subaru commercial for share the love and fell in love. A friend/ coworker recommended Long Subaru, and from there my wonderful relationship with them began. I wasn't pressured or haggled and bought my 2019 Impreza. I come in for all my services and have never had an issue. They are honest, caring and beyond compassionate and accommodating. Scott and his team have shown me love and have honored my dog Hank and his rescue. It is great to go in and see familiar faces and they do actually remember you. P.S- the coffee is really good and Hank says they have some pretty fancy dog treats for your 4 legged friends. I saw a few negative reviews on Yelp and Wanted to share what along Subaru is really like and about.
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September 2021 by Robert Krawetz
Always straight up and honest. Friendly and nice loaner vehicles.
