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January 2026 by Glaucinei Silva
Good evening, I have insurance with you and I need to clear up a doubt with you.
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January 2026 by Carlos Rafael
Good Luck reaching customer service. Car totaled and was not at fault. Drove to AAA office to reach a representative because I was stuck in a 30 min A.I. loop unable to reach live rep. The AAA rep tried harder for me as she was told that I couldn’t get a car rental extension so I paid out of pocket.
Had to pay for my own rental and my policy says 45 days rental which I paid extra for, either way I wasn’t at fault and this insurance company could have simply fought for me and received the funds from the at fault party’s insurance.
I switched to the 1800 companies and someone answered me right away. It’s sad I had to switch the the Walmart lizard brand but hey a live person helped me switch and I’m never going back again.
Poor customer service
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December 2025 by Tracy Pimental
I was denied reinstatement due to having too many incidents. Be aware that MAPFRE counts every claim—big or small—as an incident against you, using the past five years to determine eligibility.
My claims included three windshield replacements, an inspection sticker warning, a warning for electronic device use while operating a motor vehicle, and a miscellaneous claim that I was unable to get an explanation for.
Based on this, MAPFRE labeled me a high-risk driver. Now the only insurance I can get is with Progressive for triple the price. This is criminal. What do we pay insurance for. By the way I have had commerce which is now MAPFRE since 1986 with no late payments and never been denied. I wouldn't get insurance from this company again, even if they would insure me in the future.
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December 2025 by Bill Lorenz
This company sends out dunning notices after only 2 days of getting the bill in the mail. I'm now looking for another insurance company.
Very unhappy with this company.
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December 2025 by Elizabeth Seitz
Great customer service.
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December 2025 by Steven Magdal
I had Mapfre car insurance for several years. My cost was fairly reasonable. But for some reason this year my policy jumped about $300 ( more than 50% increase. My agent could not explain this. But my agent found me a much better policy with another company. Now I am paying around $200 less. By by mapfre....
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December 2025 by Kim Wilder
Thank you for helping my family really appreciate quick response it was a nightmare never thought could be resolved
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December 2025 by Jim Brissette
A recent experience with repairing the sewer line from my home to the street makes me glad I had MAPFRE on my side! The claims process was straightforward. All the folks who were in touch with me, were kind and prompt in their responses. Thank you MAPFRE and your great staff!!! Merry Holidays all!
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December 2025 by Harry Wainman
Always over the top service understanding and caring clientele very friendly Always met with a big smile
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December 2025 by John Gormly
MAPFRE customer service is second to none!
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December 2025 by Priscilla Chesna
I am very happy with MAPFRE. Always have been.
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December 2025 by Joseph Cashen
Easy, fast, friendly service!
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December 2025 by J O'Connor
Service was always good
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December 2025 by Eric Tornstrom
Mapfre has always treated us fairly. Claims have always been handled promptly.
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December 2025 by Debbie Luckcuck
The people over there are very nice & can even call you back if need be
I have been with them for a very time now
