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February 2024 by Courtney Olson
What the heck happened to this place?? I routinely shop here and within the last few months the pricing has become ABSURD. I have another Salvation Army near me in CT whose prices are absolutely no where near what Webster, MA is charging. You guys are selling a dresser, that was DONATED to you, for $299!! I can’t wait for the automated reply to this review from Salvation Army telling me they have a pricing system and blah blah. Maybe you do but this specific store is in no way following that. I’ll stick to the other Salvation Army’s who aren’t taking advantage of people.
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October 2023 by Daisy Palace
Super overpriced. I've donated hundreds of items to the salvation army but if they are just going to rip people off, I'm going to start donating to another charity. I saw items priced higher, than brand new in store. Ridiculous.
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August 2023 by Spibby 77
I took my 88 year old grandmother to this location on august 22 2023 at 2:30. While shopping she asked an employee if she could tell her what color the tags were because she couldn't tell between the blue and green tags. (She is colorblind and has poor vision) The employee, without missing a beat looked her in the eye and said and I quote "Really? Come on now, it's obviously green" before rolling her eyes and walking away huffing, as though doing her job was somehow a hassle or inconvenience. If I had her name I would have left it here for you. Saying she was unprofessional would be a gross understatement at best.
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July 2023 by Krysten Breault
I used to like coming here... But the prices on items are so arbitrary! You'll see SheIn items priced at $12.99, jean dresses and overalls ar $17.99 and up, Walmart brands priced as much as Gap, Old Navy.... I thought this was a thrift store? Not a price gouge store! This store gets free, donated items and they price them as if they've been cleaned (I saw a cotton dress with bleach stains, frayed edges priced at $8.99 wth) ... And don't get me started on the overly priced, clearly BROKEN items. Who is pricing this sh#t? This store used to be good. Disappointed at these horribly executed prices. I'd rather buy my items new.Edit: the items given to Salvation Army come to you at no cost. Of course Salvation Army pays rent, insurance, and the people who work at Salvation Army. Thanks for the bunk excuses. The prices are not competitive and should not even get competitive. Competitive for who?! The pickers literally put garbage on the shelves, or disgusting items on hangers. Do better.
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July 2023 by Miguel Ponte
The staff is ridiculously rude. They sold me a broken product and refused to exchange it. I seen them doing it for other people. Om pretty sure melory and the rest of the older staff is racist
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July 2023 by Apaka
Basically a cult that’s use recovering addicts for slave labor and call it rehabilitation while they try to convert them to there religion
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June 2023 by Meghan McNally
The “manager” only opens one dressing room and there are bizarre signs warning people that the dressing room privilege will be taken away if clothes are not returned exactly where they were found in the store ? The whole place is way nuttier than any other Salvation Army I’ve been too. Prices are so high for selling other people’s trash. It doesn’t make sense. There are other close thrift stores; don’t waste your time with this one.
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May 2023 by Exodus GRIND TIME RECORDINGS
This is the worst store to ever go to the manager. There is a racist as well as the staff. I am not the type of person to just say this about people. But for the first time in my life, I feel 110% disrespected. They did not service my needs in anyway. they were extremely rude and clearly did not want to help me. Plus overcharge me for items that they did not pay even one dollar for even though I clearly showed them how much the item cost on eBay. This is ridiculous and I’m trying to find out how I can complain about this correctly so somebody can get in trouble for the way you treating the community.
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January 2023 by mig flora
The most horrible customer care I have ever dealt with, I purchased a baby crib, and unfortunately, I couldn't get someone to load it on my truck ( Am heavily pregnant) so I passed by the shop to ask if they can extend my pick up date since I haven't found someone to help me load it to my vehicle. The responsewas a rude over the door ( If you can't get it my tomorrow, You loose your money and we resell the crib. Period.
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December 2022 by Maryan Regimbal
Prices are very high used jeans 14.99!!!! This stuff is DONATED and USED. If you can find something in the color of the day ticket it will be half price and one color will be 99 cents Like I said if you can find anything it's picked clean on Monday .Once in awhile I find something reasonable. Warning by no electronics I did a TV and DVD player both were JUNK.... And they don't take returns
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October 2022 by Sally Rather
I got a shimano slx dc for 20 bucks still in box
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September 2022 by Marilyn W.
The person in charge of pricing at the Webster,MA location is pricing items abnormally high! There are items for sale here that are quite a bit more expensive than the same item brand new! There is a used small flower pot for $8!!! A larger brand new pot is only $7!!! Could someone please look into this? I honestly can't afford what the prices are recently. I shop here because it helps others and the prices are always good, until recently. They have a child's carriage for dolls priced at $60!! That's outrageous! Reign it in Please!!
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August 2022 by liz dube
So1st off the bat the young chick at the counter was extremely nice and the clothes were sectioned well so we will start with the good but that's about it... I kept seeing used clothes from Walmart priced as much as Walmart except they are used I mean cmon. Their pricing is stupid high now! Then they only have 1 dressing room open when there is like 5 and my mom went in and no idea others were closed and a line built up behind her. A customer asked do u haveany open rooms and the this girl working in the back said very rudely "there is 1 and some1 is in it rn"And then my mom asked nicely when the same girl was walking by "Do you know why they only have 1 dressing room open? And she said (again rudely) we only have to have 1 open by law she proceeded to tell her you know we are closing in a few minutes. And I thought to myself yes we know your closing bcoz u turned the lights off 20 minutes ago while I was waiting in line to try on clothes while staring at 4 other dressing rooms! And we would have been outta here by now... plus it was filthy and there is no where to hang the clothes they knocked off the hooks, no where to put your purse and that's to deter you from trying on alot of stuff. so if she wants talk about the "law" my mom is handicapped and 1 of the closed dressing rooms was the handicapped 1. You know when they opened across the street from take 2 consignment they put them out of business that's not right.
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March 2022 by Abigail Epplett
Very poor example of a Salvation Army store. Frequently closed with no warning, poor drop off, poor selection, no dressing rooms open, terrible location. If only the far superior location in Whitinsville had not been closed.
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January 2022 by Matt Deryck
Could not be more dissapointed with the pricing of this store over the past several months. Just walked out after seeing used (and NOT top of the line) jackets starting at $19.99 and priced up to $49.99.Congratulations, this is now another Salvation Army that will be flooded with resellers on Monday morning to pick up the overpriced items that go unsold until the day their color goes on sale for 99¢.This is no longer a business who's goal is to improve their community. This is now a Marshall's that sells used clothes for significantly more than they're worth.
