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October 2023 by Google user
Had some engine lights on on my 2019 High Country and called to make an appointment. They got me right in! Adrian scanned the codes and diagnosed the issue right away. I chose to change the rear brake pads and rotors myself as I had already ordered all the parts. Once installed I returned and Adreian quickly cleared all my codes. I could not be happier with the speed and quality of the work done! Highly recommend these guys. Surely I will need them again one day!
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September 2023 by David Mazzola
Scheduled an oil change and tire rotation. They did a great job, completed fast and notified me via text right away. Very convenient and the guys were great. I'll be back for sure.
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September 2023 by andrew pearson
They're so professional, and a great bunch of people, to sit and chat with! I didn't mind sitting and waiting for the service to be done with my car! I'm going back again, and getting more work done by them! Definetly recommend going to them! I've had no problems and with some services, they'll guarantee it for three years! You don't get that with other shops!
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September 2023 by Cameron Pittman
Great place to bring your car to be fixes. Never has it been so fast and easy. Definitely will be back with all my car problems and maintenance. This is the place to bring your problems to because they will be fixed. Neil is top notch and is with you every step of the way.Service: Engine repair
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September 2023 by Richard Foreman
I can't speak for any of the other Pro Automotive locations but the shop on Englewood St. in Webster has very courteous, friendly and knowledgeable staff. When my wife noticed that our truck was due for an oil change and drove in without an appointment they took her right in and did for the coupon price even though she didn't have one. Great folks there.
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August 2023 by Parth Jain
went here for differential service they were pretty quick about it, got the car back in 40 minutes . Pro’s services are also very reasonably priced, dealership was charging me 70$ extra than their price after taxes. Plus you get points for any service you pay for here.would recommend 10/10. great service
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August 2023 by Joe Natale
Such amazing service! Neil and his team diagnosed the problem as well as giving me a complete report card of the car’s health. They sourced the parts and did the work the next day, no run around. Fair pricing makes it a no-brainer, highly recommended!
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August 2023 by Jen N
Great service! Took my car in right away and kept me informed about what they were doing. They were very thorough and professional. I'll definitely be going back for future repairs.
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August 2023 by Melissa Aldrich
Neil and crew are outstanding and professional! They really care about their customers. I highly recommend this business for all your car care needs. I drive an older hybrid Chevy volt and they never fail to do what's best for me. Very friendly too!Services: Tires
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July 2023 by John Garlick
Second time doing business with them, fast and effective. No waiting games, great communication on the progress of your job. Check back in and make sure everything went well and if not they stand by their work.Services: Engine repair
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July 2023 by James Peloquin
Having never been here before I decided to give it a go. My Nissan Rogue was having a windshield wiper issue causing them to stop for no apparent reason. They took me right in since it was a rainy day. The mechanic checked everything related to the electronics of the wipers. Testing and retesting on and off for hours, but the issue wouldn’t occur when you need it to. I eventually took possession of my car only to have the issue never happen again. Still don’t know how or why, the wipers stopped, but the mechanic said if it happens again bring it right in no waiting. The best part was they didn’t rob me on the labor. I thought it was a pretty fair(if not low) price considering the time spent troubleshooting.Thankyou
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July 2023 by Matthew George
My work van is over 10k lbs when empty making it very hard to find a shop that can work on it, Pro Automotive took my van in with no problem and made repairs in a very timely manner and had me back on the road in no time! The repairs were completed and the truck is running better than ever!
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June 2023 by Patricia Grenier
Wasn't sure what I was walking into when I went into this shop because I hadn't realized it was there. I walked into the door and was greeted warmly by Lauren. I then explained the situation to Neil the Manager of my issue asking him to direct and questions or concerns to my nephew. Neil spoke to my nephew, but he made certain that I also understood what could be going on with my car.All in all, by my choice, I also had them do my suspension because it was badly needed and now drives like a dream, but that wasn't the original issue.The original issue turned out to be a defect that the car company knew about but it wasn't on recall and the replacement parts were not being made to solve the issue.Dan, the mechanic, tried many different ways to fix it. After the QA portion, they thought they had it. They actually didn't. They gladly took it back and at my request they drove it around at every opportunity when they believed they figured it out again.They did it! They just didn't wash their hands of it because it was a recall or do a work around. They actually FIXED the issue.I should also state the whole time they allowed me a free loaner and I have a three year warranty on anything they work on.I have already sent someone else to them who was also highly satisfied.I cannot say enough about Neil's philosophy and his peoples' work performance.Definitely using this team for all my business.Thanks Neil!
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June 2023 by jordan millett
I had major exhaust issues with my car, the flex pipe cracked and nearly separated. I called many well known exhaust places in the area and none were even willing to look at the vehicle, since its aftermarket. All I needed was a downpipe replaced (converted to stock cats). Not only did Pro Automotive take the car in, they had it done and ready to go in a few short hours of me calling and dropping it off. This is my second time bringing my vehicle in to Pro Automotive for service, would not hesitate for a third visit.Service: Auto exhaust system replacement
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June 2023 by Hector Sotomayor
I really like the way they treat the costumers. Their service is very professional and clean. They speak with details every step of the process. I will come back again and recommend anyone to come to pro automotive.Service: Oil change
